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APP TOUR YOU - Accessible Tourism Training and Information for Small and Medium-sized Enterprises

25/12/2015 | 0 comments

APP TOUR YOU logo APP TOUR YOU (www.apptouryou.eu) is a European project funded by the Erasmus plus programme, strategic partnerships for Vocational and Educational Training (VET).

It experiments with new models of training on accessible tourism and information targeted to SMEs and entrepreneurs in the field of tourism.

Through a blended learning experience for motivated entrepreneurs to become tutors of other peers, an APP for self-learning and a Massive Open Online Course, the wide range of trainees involved will learn the basics of accessible tourism and how to gather and communicate correctly information on the accessibility features of their premises, activities and services.

At the end of the project the trainees will have aquired new skills, built a net of peers in the tourism business and they will have the chance to publish their information on the European Directory of Accessible Tourism at www.pantou.org.

Aims

APP TOUR YOU aims at qualifying human resources in the tourism sector by designing and developing multi-facet training tools on accessibility issues, addressed and tailored to tourism SMEs.

Besides a basic knowledge of the tourism for all topic, these training tools will aim at providing workers in the tourism sector with the skills needed to correctly describe the characteristics of usability of their premises and services by tourists with specific needs, through a full understanding of the Design for All concepts and the use of self-assessment tools.

This expertise will meet one of the major critical issues of people with disability when travelling: the availability of reliable, verified and update information on the usability of their destination offer from the point of view of all possible tourism activities to be performed there.

These skills will be particularly important for SMEs, which represent the group of tourism offer with major appeal for tourist with average spending capability.

Thanks to training tools developed by the project, they will be able to be visible on the web, with a reliable description of their offer, reaching a target whom they are normally overlooking as they feel not experienced enough to be able to cater for them properly.

Training tools

The project will develop a self-learning mobile application (App) to help tourism operators to make a self-assessment of their facilities and to give back the gathered information.

The App will be designed and developed through a bottom up approach, with the help of the trained tourism operators. A Massive Open Online Course (MOOC) will be developed for the qualification of hospitality workers in the field of accessibility, with a focus on the collection and distribution of information on the usability of tourism facilities by tourists with specific needs.

Coordinator and Partners

TANDEM, Italy

Tandem is the coordinator of App Tour You. It is a social cooperative for the job insertion of people with disabilities, born in 1997 from a European project on tourism. It is expert in development of contact centers on disability issues and, accessible tourism information services and training. Tandem has developed and participated into many European projects in the field of accessibility, inclusion, and tourims for all.

ASM, Poland

ASM -Market Research and Analysis Centre is a private non-profit research SME founded in 1996 and specialized in socio-economic, market and business research and analysis.  Company has extensive experience in both quantitative and qualitative research where quality is ensured by annual audit coordinated by Polish Association of Public Opinion and Marketing Research Firms. ASM is also a leader in the field of market research for the construction sector in Poland; a member of the European Construction Technology Platform and the coordinator of the Polish Construction Technology Platform. ASM has been Involved in projects connected with the training approach in the tourism sector, as well as the ICT & Ageing area. In 2011ASM was granted the status of a Research and Development Centre by the Polish Minister of Economy.

ENAT, Belgium

ENAT, the European Network for Accessible Tourism is a Belgian non-profit association, founded in 2008. Its mission is to make European tourism destinations, products and services accessible to all visitors and to help promote Accessible Tourism around the world. The website, www.accessibletourism.org is the Internet site of ENAT, holding over 1800 pages of items with more than 3000 documents, 100+ projects and good practices and 100+ global links related to Accessible Tourism. It is the largest European resource base on accessible tourism in one website. ENAT also manages Pantou the European Accessible Tourism Directory, an online register of accessible tourism suppliers from across Europe.

Catalonia Directorate General for Tourism, Spain

Directorate General for Tourism is the body of the Government of Catalonia responsible for designing, coordinating and implementing tourist policies, developing planning tools, ordering and controlling tourist establishments, coordinating activities related to the analysis, the study, the knowledge, the research and the definition of strategies of tourism sector, enforcing inspection, sanction and tourism discipline authority related to the tourist establishments, and business and tourism activities.

HOTREC, Belgium

HOTREC represents the hotel, restaurant and café industry at European level. This industry includes around 1,8 million businesses, of which 99% are small and medium sized enterprises (91% of them micro enterprises, i.e. employing fewer than 10 people). These businesses make up some 59% of industry value added. The hospitality industry provides some 10.2 million jobs in the EU alone. Together with the other tourism industries, the sector is one of the largest industries in Europe. HOTREC brings together 43 national associations representing the sector in 29 different European countries.

INCIPIT, Italy

INCIPIT Consulting Soc. Coop. is a company formed in 2014 by a team of six professionals who have been operating in the field of tourism since the mid ’80s as researchers and trainers with both academic expertise and business knowledge. Leveraging the extensive experience gained by its members, Incipit Consulting conducts research studies and offers innovative and customized training and consultancy services to businesses and institutions operating in the tourism sector.

PREMIKI, Slovenia

Institute and travel agency “Premiki” is social entreprise dedicated to persons with disabilities, their families and friends. We believe in the concept “tourism for all”, where disability, age and other circumstances only challenge us on the way to create better, more inclusive and equitable everyday life.

 

 

 

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General Information

Submitted by: Ivor Ambrose
Author(s): Emiliano Deferrari
Language(s): EN
Start Year: 2015
End Year: 2018
Acronym: APP TOUR YOU
URL: http://www.apptouryou.eu
Countries: Belgium | Italy | Poland | Slovenia

Reference

Publisher: Tandem and APP TOUR YOU Partners
Date published on the web: 23/12/2015

Target Group(s)

Employees and Trades Unions | Employers and Employers organisations | Policy makers /Decision makers / Government | Professionals and professional bodies | Tour guides | Tour operators | Tourist venue owners / managers | Travel agents

Keyword(s)

Accessibility auditing | Accessibility information, access guides | Accommodation services | Caf├ęs, restaurants, bars and pubs | Customer relations | Design Guidelines, Design-for-All | Disability, disabilities, technical aids | Education, training | Employment, working conditions | Hospitality | Hotel management, hotel business | Information and Communication Technologies | Management of tourist venues and attractions | Museums and galleries | Policy, legislation | Publishing | Retail | Safety and security issues | Special services for disabled visitors | Standards | Suppliers of equipment | Tourist information services | Transport services | Travel agents | Travel services

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