Presentations | ENAT

Introduction to the ISO Standard 21902. Accessible Tourism for All: Requirements & Recommendations (by UNWTO)

Ivor Ambrose — Tue, 03 May 2022 10:27:50 GMT

Slide presentation on the ISO Accessible Tourism Standard, published 2021, by UNWTO Ethics, Culture and Social Responsibility Department.

Photo by UNWTO.

Slide presentation by:
Marina Diotallevi, Head and Igor Stefanovic, Technical Coordinator
UNWTO Ethics, Culture and Social Responsibility Department

UNWTO Website:

https://www.unwto.org/accessibility

Title slide
Accessibility: Right and Business Opportunities
Global Standards and Indicators
ISO 21902 - Accessible Tourism for All
Scope & Applications I
Scope & Applications II
Concrete Actions NTAs & DMOs I
Concrete Actions NTAs & DMOs II
How to Access to ISO Standard?
Standards & SMEs
UNWTO Manuals: Accessible Indicators I
UNWTO Manuals: Accessible Indicators II
Recent Recommendations and Good Practices
Useful Links
UNWTO Contacts

Download the slides in PDF format from the Downloads section.

ENAT Meeting at the ONCE 5th International Congress on Tourism for All. Promoting "A World For Everyone"

Ivor Ambrose — Mon, 05 Oct 2015 09:05:00 GMT

Presentation by Ivor Ambrose, Managing Director, ENAT on the role and activities of ENAT and the proposed World Network for Accessible Tourism (WNAT).

Presentation by Ivor Ambrose, Managing Director, ENAT, on the role and activities of ENAT and developent of the proposed World Network for Accessible Tourism (WNAT).

Download the slides in PDF format from the right hand column.

Present at the meeting were:

Rafael Cruces, Miguel Hernandez University, Alicante, Spain
Nadine Bdil, Accessible?, Israel
Katerina Papamichail, ENAT, Greece
Anna Grazia Laura, ENAT, Italy
Ivor Ambrose, ENAT, Greece
Pieter Ghijsels, VisitFlanders, Belgium
Katrien Mampaey, VisitFlanders, Belgium
Monika Oriol, Catalan Tourist Board, Spain
Diego Gonzales Velasco, Red Espanola Turismo Accesible, Spain

Mind the Accessibility Gap, 2014, Brussels - Conference Presentations

Ivor Ambrose — Mon, 09 Jun 2014 15:08:00 GMT

On 6 June 2014 the European Commission, DG Enterprise and Industry, Tourism and Cultural Instruments Unit held a conference for tourism stakeholders where the results of three specially commissioned studies on Tourism Accessibility in Europe were presented and discussed by a distinguished panel of tourism practitioners and stakeholders. Speakers' presentations are available for download on this page in PDF format.

Photo: Mr. Pedro Ortun, European Commission, by Ben Gale.
Watch the Conference again at the Live Streaming website.

Speakers' presentations are available for download on this page in PDF format, in order of presentation.

Ms Maria Maraka, General Director, Tourism Development, Greek National Tourism Organisation (GNTO). Maraka-text Maraka-slides
Ms Flavia Coccia, Chair of the Committee for the Promotion of Accessible Tourism, Italian Ministry for Culture and Tourism Coccia-slides

Session 1. Accessible Tourism in Europe: Studies of Economic Impact & Travel Patterns, Supply and Training Needs
Objective: Presenting an overview of the structure of the market for accessible tourism.
Chair: Ms Lubomira Hromkova, Head of Unit Tourism and Cultural instruments Directorate General for Enterprise and Industry

Accessible Tourism Economic Demand Study: Ms Séverine Guisset, GfK, Belgium. & Prof. Gang Li, University of Surrey, UK. GfK-UNIS Demand Study slides
Accessible Tourism Supply Study: Mr Ivor Ambrose, European Network for Accessible Tourism (ENAT), Greece ENAT Supply Study slides (interim results, mid-2014)
Accessible Tourism Training and Skills Requirements Study: Mr Pierre Hausemer, Vicari Valdani Associati (VVA) VVA Skills Study slides

Session 2 presenters
Photo: Ben Gale, Creative Spark Design Partnership

Session 2. Good Practices Review: SME’s, Destinations, Training
Objective: Discussion of good practice examples highlighting the drivers, obstacles and business case for accessible tourism
Chair: Ms Cristina Nunez, Managing Director, NECSTouR

Case 1. Economic Demand Study: Barcelona Metro (Spain) Mr Francesc Aragall, ProA Solutions, Spain Barcelona Metro Case Study slides
Case 2. Supply Study: Trentino (Italy) All-year-round outdoor sports and leisure tourism. Ms Iva Berasi, Director, Accademia della Montagna di Trentino, Italy Trentino Case Study slides (English) Trentino Montagna Accessibile (Italiano)
Case 3. Supply Study: Schloss Schönbrunn, Vienna, (Austria). Mr Franz Holzer, Accessibility Manager Schoenbrunn Case Study slides
Case 4. Skills Study: Hermes Airports (Cyprus) accessibility and staff training Ms Sophie Christofidou, Manager Customer Care, HERMES Airports, Cyprus HERMES Airports Case Study slides
Case 5. Skills Study: Turismo Inclusivo Perfil: national curriculum in AT for the hospitality sector (Portugal) Ms Ana Garcia, Accessible Portugal, ENAT Board Member. Turismo Inclusivo Perfil Case Study slides
Case 6. Economic Demand Study: City of Erfurt, Barrier-free Destination (Germany) Ms Sigrun Krapf, Assistant Administrator, City of Erfurt Germany Erfurt Case Study slides

Session 3. Creating and Maintaining the Accessible Tourism Supply Chain
Objectives: Highlighting the importance of mainstreaming accessibility across the whole supply chain – infrastructure, transport, customer service and marketing
Chair: Mr Eric Philippart , Deputy Head of Unit Tourism and Cultural Instruments Directorate General for Enterprise and Industry

Customer Viewpoint: Disability Horizons – Mr Martyn Sibley (wheelchair user, blogger, traveller, activist) M.Sibley slides
Hospitality viewpoint: HOTREC – Mr Christian de Barrin, CEO, Belgium HOTREC slides
Supplier viewpoint: CLIA –Europe (Cruise industry) - Mr Marco Digioia, Director of Government Affairs, Belgium CLIA slides
National Tourist Board viewpoint: VisitEngland – Mr Ross Calladine, Accessibility Expert and Head of Business Support, UK VisitEngland slides

Session 4. Closing the Gap: Policies and Plans for Inclusive, Accessible Tourism in Europe
Objectives: Examining the potential policy options and the need for future actions
Chair: Ms. Antonella Correra, Tourism and Cultural Instruments Unit, Directorate General Enterprise and Industries

Ms Inmaculada Placencia, Deputy Head of Unit, Rights of Persons with Disabilities, DG Justice: Accessibility initiatives in the EU DG Justice slides
Mr Oscar Almendros, Tourism Policy Unit, DG Enterprise and Industry: Increasing tourism flows in low-medium season DG Enterprise slides
Mr Spyros Michailidis, CEO, EWORX S.A. Greece: Supporting SMEs - a practical example: Pantou.org, the EU-wide Accessible Suppliers' Directory Pantou slides
Mr Bart Simons, AnySurfer, Belgium. European Disability Forum. Perspectives and Priorities for Accessible Tourism in Europe. (No slides)

EU Accessible Tourism Study Reports

Also available from the European Commission DG Enterprise Website.

EU Study: Economic Impact and Travel Patterns of Accessible Tourism in Europe (PDF download)
EU Study: Mapping Skills and Training Needs to Improve Accessibility in Tourism Services (PDF download)
EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe (PDF download, added 19 April 2015)

EU Accessible Tourism Case Study Reports

1. EU Study: Economic Impact and Travel Patterns of Accessible Tourism in Europe - 10 Case Studies (PDF Download)

The 10 Case Studies are contained in one document of 50 pages.

The City of Erfurt, Germany
Accessible Poland Tours, Poland
Château des Ducs de Bretagne, France
Cave St Martin Winery – Remich, Luxemburg
Berlin City, Germany
Barcelona Metro, Spain
Scandic Hotels, Sweden
GVAM - Mobile Guides for All, Spain
Restaurant Monnalisa Beach Restaurant, Italy
Restaurant I Girasoli, Italy

2. Link to new page: EU Study Skills and Training Needs: 20 Case Studies (separate PDF downloads)

List of Skills and Training Case Studies

ABTA, United Kingdom 
ETCAATS, EU Training Project, Sweden
Perfil - Psicologia e Trabalho, Portugal
SCANDIC Hotels, Sweden
Kéroul  Welcoming Ways, Canada
ATHENA EU Training Project, Czech Republic
Via Libre, Spain
VisitEngland, United Kingdom
People 1st, Welcome All. United Kingdom  
PEOPLECERT, Greece
COIN, Italy
HERMES Airports, Cyprus
Cluster for Accessible Tourism, Bulgaria
Lousã, Accessible Tourism Destination, Portugal
TACTALL EU Training Project, Spain
Ministry of Tourism, Ontario, Canada 
Disney Corporation, France
VisitFlanders’ Accessibility Training, Belgium
Barrier-Free Destinations, Germany
EU Funded Training Projects

3. Link to new page: EU Study Mapping and Performance Check of Accessible Tourism Services: 15 Case Studies (separate PDF downloads)

List of Supply Study Case Studies

London, United Kingdom
Frankfurt, Germany
Arona, Spain
Stockholm, Sweden
Lousã Accessible Destination, Portugal
Paris - Ile de France, France
Disneyland Paris, France
Slovenia NTA, ŠENT NGO and Premiki, Slovenia
Moravia-Silesia and Tešín, Czech Republic
Athens Historical Centre, Greece
Trentino, Italy
Schloss Schönbrunn, Vienna, Austria
Hérault, le Languedoc, France
Barcelona Cruise Destination, Spain
Rovaniemi, Finland

Further information: EU Stakeholder Conference on Accessible Tourism. "Mind the Accessibility Gap"

Watch the Video "Mind the Accessibility Gap" produced by ENAT for the European Commission:
http://www.accessibletourism.org/?i=enat.en.news.1705

MENA-ENAT (Euro-Arab) Accessible Tourism for All Forum & Expo, Aqaba, Jordan 11-13 December 2013

Ivor Ambrose — Sun, 08 Dec 2013 21:33:00 GMT

Forum & Expo webpage with Participants' Biographies, Programme and Other Details.

1^st MENA-ENAT (Euro-Arab) Accessible Tourism for All & Jordan Tourism 4 All Forum & Expo

Under the Patronage of HRH Prince Ra’ad Bin Zeid, Lord Chamberlain to His Majesty the King, Chairman of the Higher Council for the Affairs of Persons with Disabilities (HCD) & Chairman of Forum Higher Committee

Quick links

Event Announcement and Registration Form (opens in a new webpage)
Speakers' Biographies
Programme

Speakers’ Biographies

H.H. Sharifa Nofa Nasser, Director, the Jordan Museum, Jordan

Being an archaeologist by degree, I started my career as a field Archaeologist. After two years, I was appointed at the Jordan Tourism Board as an in-house Archaeologist. I took a leave from the Jordan Tourism Board a year later to join The Institute of Archaeology, London University and specialize in Public Archaeology as an MA. I returned in 2000 to establish a cultural heritage unit, where I was coordinating between both the tourism sector and the cultural heritage sector for the purpose of marketing Jordan as tourism destination. After eight years, I resigned to become a freelance once again where I worked as Cultural Tourism Specialist for USAID Funded; Jordan Tourism Development Project – Siyaha Project and a part-time Tourism Promotion Specialist at Pacific Consultants International. In 2008 I was appointed full time lecturer in tourism studies at the Jordan Applied University College for Hospitality and Tourism Education until 2013. Since April 2013, I have been appointed as Director of The Jordan Museum along with being President of the Friends of Archaeology and Heritage for the past three years.

H.E. Muhannad Salah Alazzeh, Senator in Jordan Senate House.

PhD in criminal law with honor degree the Faculty of law Alexandria University; High diploma in good governance, public policy and democratization, the International institute for Social Studies, (ISS), the Hague Netherlands.FHI international award for the Disability rights component for noticeable work in the field of advocacy and rights in Jordan 2012. Commissioned legal and human rights expert for: American Bar Association (ABA), WHO, the Arab League, the ministers of social affairs office in Gulf Countries Council, the legal committee in Pakistan of the Disability rights law, CBM international and human rights watch; Vice president of the higher council of the affairs of Disabled Persons – Jordan; President of the legal committee in the higher council of the affairs of Disabled Persons – Jordan; Technical committee member in the Democratic empowerment program in King Abdullah Foundation – Jordan; a notable broadcaster and with important achievements in disability rights implementation and monitoring in Jordan.

H.E. Sabri Rbeihat, President & Founder, South North for Dialogue & Development.

Former Minister of Culture, Former Minister of Parliamentary Affairs and Former Minister for Political development. Former Advisor to The UN Special Rapporteur on Disability responsible for drafting the Global Survey on Disability 2005 -2009, Former member of the board of The Supreme Council for Persons With Disabilities 2010-2013. Currently president and founder of South North Center for Dialogue and Development. Main activities: research and policy analyst.

His Excellency Mr. Ahmed Abdullah, The Governor of the Red Sea, Governorate of the Red Sea, Egypt

Commander of the third army field artillery in Suez
Chief of staff of artillery
Director of veterans and war –victims association,
Director of the command and staff college
Governor of Port Said
Governor of the Red Sea until the present.

Mrs. Anna Grazia Laura, President, European Network for Accessible Tourism (ENAT), Italy

Training and International Relations Manager at CO.IN (Cooperative Integrate Onlus), Italy. Graduated in Political Sciences, after a career in Marketing Information and Planning Office at Alitalia Airlines with the tasks of studying, forecasting and developing travel markets and setting up of tourism databases, in 1993 she joined CO.IN, an organisation involved in tourism for disabled people, with the responsibility of developing the Tourism Department at national and international level. She is presently responsible for Training and International Relations in relation to tourism for disabled people, promoting accessible tourist’s offer and mobility, exchanging experiences among people with disabilities living in the EU and integration of tourists with disabilities. She is involved in several national and international seminars and network activities as well as lecturer in training courses on inclusive tourism and equal opportunities. She was responsible for the preparation of the Italian section of the "European Guide for Disabled People" commissioned by the European Commission.

Mr. Mahmoud Jarrah, Chairman, Jordan MICE

Chairman for Association of Conferences, Exhibitions and Festivals(Jordan-Mice)
Senior Advisor, Enhanced Productivity Center (EPC) Enhanced Productivity program (EPP), Ministry of Planning.
Ceo and owner of No Restriction Center for Media Training
Owner of Almahabeh Center for Autism and Special Needs
Board Member of Alaman Center for Human Rights

Dr. Yousef Qaryouti, Director of International Labour Office (ILO) Decent Work Team for North Africa and Cairo Office, Egypt.

Dr. Qaryouti is the Director of the ILO Sub-regional office for North Africa with a multidisciplinary academic and professional background of more than 25 years of international work. His main areas of interest are labour, development, job creation and poverty alleviation. He got his BA and MA in psychology and sociology from the University of Jordan and his Ph.D in administration of rehabilitation and political sociology from Michigan State University - USA. Mr. Qaryouti started his professional career as a university professor in several Arab universities before he commenced his long service as international expert with the ILO. He is author and co-author of many publications and articles.

Wail Wahbeh Ibrahim, Vice-Chairman, Jordanian Association for Humanitarian Tourism.
C.P.M, Certificate of Project Management-New Jersey, USA, 2004. BSc degree in Accounting & Business Administration University of Jordan,1984.

Business Support & Development Consultant from 2010 till 2013 at the Middle East Gate Company for (Training, Green Conferences & Exhibitions.).
Vice Chairman ,& one of founder of JAHT,Jordanian Association Of Humanitarians Tourism
Trainer as voluntary work in INJAZ, Project for 'Governmental Schools "Amman Board
Member of Jordanian Society for the Charter of the National Ethics, 2013
"Managing my money" for the schools and the Ministry of Education - Amman - 2012.
Member of the Jordan Environment Society, 2011.
Chairman and General Coordinator of the First International Forum for Security and Safety (IFPSS) organization gateway to the Middle East in collaboration with the development of the forces of safety and care (KADDBE) King Abdullah II Design and Development - Amman June 2011.
Member of "Jordan Green Building Council" Out Reach Committee -2011.
Secretary of the Supreme Steering Committee of the World Mandy for renewable energy, held in Amman 2010.
Member of the Preparatory Committee for the World Conference of renewable energy technologies, which was held in Amman – 2010.
Board Member of a Jordan Humanitarian Tourism Society (JHTS), 2010
Chief financial and administrative manager in the Jordanian Renewable Energy Society, Amman 2009 -2011.
Board member of the Jordanian Society for Renewable Energy, 2008
IAPPM, Member USA - 2006.

Mr. Ivor Ambrose, Managing Director, European Network for Accessible Tourism (ENAT), Greece

Mr. Ivor Ambrose is a co-founder of ENAT. He holds a Masters degree in Environmental Psychology from the University of Surrey, UK and has worked as a researcher, project manager, lecturer and policy advisor in the fields of building evaluation, accessibility and assistive technologies for disabled and elderly people, housing, information systems and tourism management. He has previously held positions at the European Commission, Belgium, the Danish Building Research Institute, Denmark and the University of Surrey, UK. He lives in Athens, Greece where he provides international research and consultancy on accessible tourism development for public authorities, regions, destinations and enterprises.

Mr. Ibrahim Abu-Helil, ENAT-MENA Regional Representative, European Network for Accessible Tourism (ENAT), Jordan

Has over 25 years of experience and achievements in different tourism industry sectors in both European and Middle Eastern and North African countries at local, national, regional and international levels-
His current focus on Accessible Tourism, Tourism Crisis Management, MICE Tourism, Destination Management and Tourism for Peace.
Prior positions and involvement including tourism teaching, training, planning, managing, promotion & marketing and consultancy with organisations such as UNWTO, EU Commission, Arab Tourism Organisation and ASEZA-Aqaba Special Economic Zone Authority
Education BA Jordan University, MSc London School of Economics/LSE, MPhil reading for PhD London University College/UCL, Master in Euro-Arab Management/EAMS-Spain and Leadership Diploma/UN Leadership Academy.
Currently Managing-Partner of RIA Tourism Gate Consultancy Company, Jordan.

Ms. Katerina Papamichail, Architect, Accessibility Expert. European Network for Accessible Tourism (ENAT), Greece

Greek architect specialising in Universal Design and accessibility of the built environment. Associate Member of ENAT and an independent consultant-trainer on European and International assignments. Head of the Architectural Studies Department at the Greek Social Housing Organisation, until February 2012. Co-author of the Greek Accessibility Guidelines. Member of the Accessibility Committee of the Technical Chamber of Greece. Section Manager for the Olympic and Paralympic Villages, responsible for the accessibility of the combined facility, for the Athens Organising Committee for the Athens Olympic Games 2004. CEN expert on European standards for ‘Accessibility Requirements for Public Procurement in the Built Environment’ (2011).

Mrs. Marie Yahiel, Accessibility Officer, Region VisitParis, France.

Marie Yahiel has been one of the two accessibility officers of the Paris Ile-de-France Tourism Board since May 2012. The accessibility hub is part of the Quality Direction. The main mission is to back and promote tourism stakeholders in Paris Ile-de-France destination in their accessibility projects (structure and service). She also participates in the writing of professional informative documents on different subjects about accessibility and design for all. After studies in history, political sciences and tourism Marie worked in different touristic places in Paris Ile-de-France, including the Eiffel Tower, the works council of a national company, the Paris Convention and Visitors’ Bureau and now the Paris Ile-de-France Tourism Board. She also worked in Canada in a tourism society of sales development.

Mr. Roberto Vitali, President, Village for All, Italy

Roberto Vitali is from Ferrara (a small city near Bologna), he is 53 years old, he has a wife and a daughter. He is registered with the publicists journalist of the region Emilia Romagna. A car accident in January 1976, when he was 15, made him paraplegic. Since that moment, Roberto Vitali undertook a long series of activities and projects. Passionate about sports, was Italian champion in Olympic kayaking and in slalom in the early 90s. Since 1992 he was responsible for tourism for people with disabilities. In Ferrara has created the first office "Informa Handicap". He is actually president and founder of Village for all – V4A® (www.V4A.it), International Quality Brand Ospitality for all. This company started in 2008.
Since 2009, as President of the Village for all - V4A®, he organized with the Fiera di Vicenza Spa Gitando.all, the first International Exhibition dedicated to accessible tourism and sport for all, which Italian President of the Republic to the aims pursued by initiatives considered particularly notable. In 2014, Gitando.all will held from 3rd to 6th April.

Mr. Delfín Jimenez, EQAR, Architecture Firm and Accessibility Consultant, Spain.

Delfín was born in Madrid, Spain. He graduated in architecture from Polytechnic University of Madrid, with a degree in urban planning and building. Currently he is doing his PhD thesis on 'Accessibility in Public Space…' in the same University. Delfín specializes in accessibility, with fourteen years of experience at an outsource partner company Vía Libre, and ONCE Foundation, with the completion of more than twenty Municipal Accessibility Plans, among many other consulting works and research. He also has extensive experience as an expert in accessibility audits for the company AENOR. He recently worked as accessibility expert for the European Commission. At present he is coordinating and teaches in the Master of Universal Accessibility of the University of Jaén, Spain.

Mr. Ahmed El-Rida, Architect, Attyseer Accessibility Consultant And "Design for ALL". Appointed ENAT Contact Point for Libya.

Ahmed is an architect from Libya who has keen interest in the area of accessibility for the past 26 years .He is graduate of the University of Benghazi (1987). Ahmed had focused his work on creating an understanding of a Design for ALL approach through his private firm ATTYSEER. ATTYSEER is the place where promoting accessibility and Design for ALL in Libya first started. He is also serves as board member of Global Alliance on Accessible Technologies and Environments (GAATES). He is also serves as Research advisor to Libyan Authority for Research, Science and Technology in the area of "Universal Design". Ahmed is Appointed as European Network for Accessible Tourism "ENAT" Contact point for Libya.

Ms. Alexandra Anderson, Royal Jordanian Airlines (RJ), Cabin Manager & Instructor, In-Flight Service & Products Department, Jordan

I joined RJ 9 years ago, as a junior Flight Attendant, and then promoted as a Cabin Manager/CM and in 2013 an Instructor/Trainer.

Prior to current position, I was a Travel Agent Manager-Partner in Ukraine, and part-time English Teacher
Education: working for 3 years on line with MUST University in USA on a BA degree in International Business Relationship and my 1^st undergraduate studies in English Literature from Ukraine.
Completed my high school at my local college in Kalush –Ukraine and my elementary schooling in Belgium.
Languages: Ukrainian as my mother tongue as well as Russian, Polish, English and Arabic as beginner.
I paint, write poems and have been married for 7 years.

Mr. Abdo Naseif, Senior Officer, Royal Jordanian – Operation Control Centre.

Graduated as an Interior Designer from Al-Yarmouk University-Jordan
Began my career worked as a Flight Attendant with Royal Jordanian for 2 years
One-year & half ago, I had a car accident where I lost my left arm from the top of my shoulder
Currently working as a Controller in RJ Operational Control Centre (OCC) Department
After the accident: I am looking at life as it is a beautiful challenge, enjoying it with a lot of air traffic controlling & painting, having the aim of obtaining a life full of success and colors.

Mrs. Oksana Kunchenko, President, Wellness Klub, “Aquamarine”, Kiev, Ukraine

I have graduated from Central European University (History, 1996) with a Master’s degree. I also have a Master’s degree in Public Administration which I got in Kiev in 2001. I am married and have 2 children. I have been working in the business sector of Ukraine since 1998, occupying positions of top management. Since 2004, I have owned my own business. I own and run a wellness center for women, including a fitness center, special programs for pregnant women, postpartum rehabilitation, esthetic center and child development center. The mission of our organization is to provide comfortable conditions for physical training and body care for women, ensuring their physical and psychological rehabilitation and stress relief. Our organization takes part in many actions aimed at helping children with disabilities. We have the training center for children with disabilities, organizing special classes for children with cerebral paralysis.

Ms. Nisreen Abusalha, Producer and Presenter, Jordan Radio & Television Corporation

Awareness raising activist, and media strategies specialist. Holds a Masters in communication. Has done research on the Image Of Persons With Disabilities In Arabic Drama. Frequent lecturer on disability in universities and NGOs all over Jordan and the region.

Dr. Mohammed Bagdhish, Jeddah Chamber of Commerce & Industry/Social Responsibility & Jeddah Accessible Project, Chairmen of Taysser programs for disabled. Kingdom of Saudi Arabia.

Ph.D. 2006 Neurophysiology, neuroscience & physical therapy, Glasgow University, UK.
B. Sc. 1993 Physical Therapy, King Soud University, Riyadh, K.S.A.
Professional Accreditation Certification Consultant physical therapy & Neuroscience , for Health Specialties, KSA .
Presented workshop Accessibility environment services for disable, Commercial Chamber Jeddah, April 2012.
Session Chairman:3rd symposium updates in Medical Rehabilitation Field – Almadina Al Monawara, 2011.
Presented: Rehabilitation & care services in rehabilitation centre present & future, Fourth symposium on young adult & Beyond towards a stable & secure future, help centre, Jeddah, Jan.2009.
Presented Workshop for Training of Works & families of people with cerebral palsy , Kuwait, March 2009.
researches cooperation with Prof. M. Sabbahi in Texas Women’s’ University & Umm Alqura University.

Ashraf El-Gedawy, Site Editor – In-Chief: Almasalla E Travel News, Egypt.

Travel Editor In Egypt, a member of Press Syndicate for 25 years, writes in the famous Egyptian magazine “Al-Mousawar”.
Board member of The Egyptian Travel Writer Association since 1996.
Member of The Middle East Travel Writer Association Since 1998.
Issued the first Arabic-language online Magazine specializing in Travel and Tourism In Arab World since 2005, updated in real time (www.almasalla.travel )

Rüstem Yüksel, Projects Coordinator, DI-AR / CBC TRAVEL.

Turkish Nationality. Lived, studied and worked in Arab countries for 22 years. Lived 16 years in Denmark, worked at Turkish Airlines in Copenhagen for 9 years. Started own authorized travel agency in Izmir, Turkey in 1993. Founder and President for Egypt Friendship Association. Organized an Egyptian Week in Izmir in 2009. Sponsored by Jordanian Tourism Authorities, JSTA, who organized a FAM trip for 17 Press and TV to Jordan in April-May 2013. Specialized in Thermal, Spa, Wellness & Faith Tourism. Speak and write Arabic, Danish, English and Turkish. I am willing to share my experiences because I believe Together the Impossible Can Be Possible.

Mr. João Pereira, Managing Director, Accessible Portugal

Programme

Link to PDF document

Reaching All Customers: How do European NTOs Compare on Online Accessibility?

Ivor Ambrose — Sat, 19 Jan 2013 10:36:31 GMT

Presentation by ENAT given at the International Federation of Information Technology and Tourism (ifitt) event "ENTER 2012" in Helsingborg, Sweden, reporting on a study of accessibility of National Tourist Boards' Websites and the accessibility information they present for visitors. Based on a survey carried out in summer-autumn 2011.

Download the slide presentation in PDF format from the right-hand panel.

European Standardisation of Accessible Tourism Services

Ivor Ambrose — Fri, 07 Jan 2011 10:17:00 GMT

A slide presentation with the main results of a Study on EU accessible tourism standards, by Ivor Ambrose, Pilar Soret and Carolina Vicens given at the Fundación ONCE International Congress on Tourism for All, Valladolid, Spain, 26 November 2010.

About the Study

In 2009 – 2010 Via Libre undertook a pilot study on Standardisation in relation to accessibility of tourism services for disabled people in a sample of European countries: Austria, Belgium, Denmark, France, Germany, Norway, Spain and the United Kingdom.

Today, all European Union (EU) Member States have different forms of legislation which require access for people with disabilities to the built environment. However, the European Union as a whole does not have a single set of Standards for disabled access. Nor are there common standards for accessibility in relation to tourism venues or tourism services. Moreover, in the few EU Member States and neighbouring countries which do have technical Standards for disabled access in tourism, these Standards are not harmonised with each other.

Therefore, for any disabled traveller, either from an EU member state or from overseas who wishes travel to an EU country for business or for pleasure, the lack of similar or coordinated access standards can be a serious challenge. Choosing a suitable destination is limited by the difficulty of obtaining reliable information about access prior to travel. And after setting off on a journey the disabled traveller can encounter very different access quality in transport, venues and services.

Finding out about the suitability of access conditions before travelling is not a trivial matter for disabled travellers. It determines both how and where they will travel, or if they can travel at all. Therefore, the accessibility Standards and related measures which are used in the countries of Europe are of fundamental importance to intending visitors who need good access.

It should be said that the current lack of common technical Standards for disabled access in the EU can be seen as a simple consequence of the Union’s historical development, whereby nations and regions continue to exercise their sovereignty over their own matters in this area, based on the legal principle of subsidiarity. To arrive at a common approach and a common set of technical standards in all the member states of the EU would require a careful reconciliation of the political and legal, as well as the technical issues involved. In this study, the political and legal dimensions of the subject are not addressed in depth, the main focus being on technical aspects.

The study examines not only which Standards exist and what they contain, but also the effectiveness of the Standards, as judged by a sample of tourism providers, by experts and also by the ”beneficiaries” of the Standards: visitors with disabilities and mobility problems.

The report, "Study of European Standardisation of Accessible Tourism Services" (2011), is published by Fundación ONCE in English and Spanish (print version, paperback).

Available from:

Fundación ONCE
Departamento Cultura y Ocio
C/ Sebastián Herrera, 15
28012 Madrid - España
Tel. + 34 91 468 85 20
Correo electrónico - turismo [at] fundaciononce [dot] es
Url: www.fundaciononce.es

Download the slide presentation from the right-hand panel in PDF format.

Via Libre and Fundación ONCE are ENAT Members.

Opportunities and Benefits of Accessible Tourism for All: Experiences in Germany

Ivor Ambrose — Tue, 22 Dec 2009 20:31:00 GMT

Lecture given by ENAT Member, Dr. Peter Neumann, Department of Geography, WWU Münster, Germany.

Cooperation and Competitiveness in European Tourism for All

Ivor Ambrose — Tue, 22 Dec 2009 20:30:00 GMT

Presentation by Ivor Ambrose, Managing Director of ENAT, at the "Accessi Tourisme Simposium. Building Accessible Destinations", Autonomous University of Barcelona, Spain.

Presentation of ENAT in Greek, July 2007

Ivor Ambrose — Tue, 17 Jul 2007 12:46:04 GMT

A slide presentation of ENAT, given by the Coordinator, Ivor Ambrose, at a National Conference on Tourism for All, organised by the Hellenic Ministry of Tourism, 12 July 2007.

This illustrated presentation in Greek covers the aims and objectives of ENAT, the activities of the network and some of its members.

ENAT Inaugural General Meeting Presentations

Evi Kostakou — Fri, 01 Sep 2006 11:14:00 GMT

View and download the presentations by plenary speakers at the ENAT Inaugural General Meeting which took place in Brussels, Belgium on the 11th of May, 2006.

View and download the presentations by plenary speakers assosciated with the ENAT Inaugural General Meeting which took place in Brussels, Belgium on the 11th of May, 2006. Presentations were made by the following organisations:

VisitBritain

United Nations World Tourism Organisation

EWORX S.A.

European Disablity Forum

University of Surrey

The report of the ENAT IGM and synopses reports can be downloaded from the ENAT Reports page