News | ENAT

Speeches and Presentations from the International Conference, "Inclusive and Smart Tourism Destinations", Genoa, 18 June 2026

Ivor Ambrose — Sat, 04 Jul 2026 10:32:00 GMT

The international conference “Inclusive and smart tourism destinations: strategies for innovation” brought together institutions, tourism professionals and experts to share strategies, best practices and visions for developing accessible and inclusive destinations.

Here, ENAT presents videos and slide presentations from the Genoa conference.
Additional speeches will be added in the Downloads section of this page as they become available.

Programme

Welcome Session

Opening Speech by EU Commissioner Apostolos Tzitzikostas, Directorate General Mobility, Transport and Tourism
Video: 5 minutes 46 seconds

Alessandra Locatelli: Italian Ministry of Disability – Rome, Italy - (video message).
Luca Lombardi: Councillor for Tourism, Territorial Marketing, Agency inLiguria, Leisure, Digital Transition and Information Technology – Liguria Region – Genoa, Italy.
Tiziana Beghin: Councillor for Commerce, Tourism, Territorial Marketing, Pro Loco, CIV, Traditions, European Projects – Municipality of Genoa, Italy.
Igor Stefanovic: Ethics and Social Responsibility Programme – UN Tourism - Madrid, Spain.
Victoria Petrova: Senior Expert MOVE.A5 Tourism - European Commission - Brussels, Belgium - (online).
Anna Grazia Laura: President ENAT – Brussels, Belgium.
Mario Alberto Battaglia: President FISM (Italian Multiple Sclerosis Foundation) / CEO AISM (Italian Multiple Sclerosis Society) / President World Federation of Multiple Sclerosis – Genoa, Italy.
Anna Galleano: Head of External Relations, Press and Tourism - Genoa, Italy.
Giuseppe Costa: President Costa Edutainment – Genoa, Italy.

KEYNOTE SPEECH

Inmaculada Placencia Porrero: Senior Expert on Disability at DG Justice and Consumers - European Commission – Brussels, Belgium and Member of the UN Committee on the Rights of Persons with Disabilities (UNCRPD) - (online).

SESSION 1: SMART AND ACCESSIBLE CITIES
In cooperation with European Capitals of Tourism (*)
Chaired by: Ivor Ambrose - Managing Director - ENAT (European Network for Accessible Tourism) - Brussels, Belgium.

Heli Jokela: Marketing and Communications Director - Visit Tampere - Tampere, Finland - 2026 European Capital of Smart Tourism.
Ana Hrnić: Head of Administrative Department for Tourism and Sports - City of Dubrovnik - Dubrovnik, Croatia - 2026 European Green Pioneer of Smart Tourism.
Francesca Sibilla (Head of Product Development Department, Turismo Torino e Provincia) and Sara Piana (Tourism Department Officer, Consulta per le Persone in Difficoltà) - Torino, Italy - 2025 European Capital of Smart
Federica Mandirola: Tourism Department - Genoa Municipality - Genoa, Italy – 2026 Shortlisted European Capital of Smart Tourism.

SESSION 2: DESTINATION MANAGEMENT (NTOs and DMOs)
Chaired by: Marco Pizzio - Head Tourism, Accessibility and Events - AISM / Board Member - ENAT / National Expert Italy - Accessible EU – Genoa, Italy

Teresa Ferreira: Director Tourism Development Department - Turismo de Portugal – Lisbon, Portugal.
Vesna Ferenčak Brodarić: Expert Adviser, Specialist, Sector for Sustainable Development - Ministry of Tourism and Sport of Republic of Croatia - Zagreb, Croatia
Elena Magni: Manager of the Sustainable Tourism and Tourism Enterprises Sector - Regione Liguria - Genoa, Italy.
Pablo Ortega: Network Promotion Manager - Department of tourism of the Government of Catalonia - Barcelona, Spain.
Dejan Ristić: Project Manager - Ljubljana Tourism – Ljubljana, Slovenia.

SESSION 3: ACCESSIBLE CULTURAL HERITAGE
Chaired by: Katerina Papamichail - Board Member - European Network for Accessible Tourism – Athens, Greece. Architect, Expert on Accessibility and Universal Design

Maria Grazia Filetici: former Director of the Ministry of Culture and Accessibility Designer for Archaeological Areas - Accessible Roman Forum – Rome, Italy.
Elena Di Giovanni: Scientific coordinator of accessibility, Arena di Verona Opera Festival – Verona, Italy.
Maria Grazia Filetici: Accessible Roman Forum – Rome, Italy.
Francesca Paola Leon: New Media Manager and expert in accessibility projects for cultural heritage - ETT Dedagroup – Genoa, Italy.

CLOSING SESSION – ROUND TABLE
Chaired by: Igor Stefanovic - Ethics and Social Responsibility Programme – UN Tourism - Madrid, Spain.

Accessible Destinations
Tourism businesses embracing accessibility
Accessible Tourism Observatory

Participants

Ivor Ambrose: Managing Director - ENAT (European Network for Accessible Tourism) - Brussels, Belgium.
Teresa Ferreira: Director Tourism Development Department - Turismo de Portugal – Lisbon, Portugal.
Pablo Ortega: Network Promotion Manager - Department of Tourism of the Government of Catalonia - Barcelona, Spain.
Gianmaria Patti: Head of Concept & Customer Assistance - Alpitour World – Torino, Italy.
Edoardo Colombo: President - Turismi.ai, Association for Artificial Intelligence in Tourism – Rome, Italy.

Close.

Join us in Genoa for the International Conference, Inclusive and Smart Tourism Destinations: Strategies for innovation

Ivor Ambrose — Wed, 10 Jun 2026 10:39:00 GMT

On Thursday 18th June the Genoa Aquarium will host this International Conference with a line of high-level speakers representing leading European destinations, cities and tourism authorities. Register now.

Come and engage with the speakers and conference participants!

Time: 09.00 to 17.00 hours, followed by Networking Cocktail.
Venue: Acquario di Genova, Area Porto Antico, Ponte Spinola 16, 16128 Genova, Italy.
Directions: How to find the Aquarium

Further information and Registration

For further information, visit the conference website:

Download the Draft Programme

Register for "in presence" (until 16th June) or online participation (until 17th June) Inclusivedestinations.org

Registered Online participants will receive the link to the live online feed on 17th June.

We look forward to welcoming you to this landmark event, setting out a path towards accessible, inclusive and smart European tourist destinations.

Conference Organisers

European Network for Accessible Tourism, in association with:

AccessibleEU Resource Centre

AISM - Italian Multiple Sclerosis Association.

With the participation of

In collaboration with

With the endorsement and contribution of

With the contribution of

Portugal Continues Development of Accessible Tourism Certification Based on the ISO Standard 'Accessible Tourism for All'

Ivor Ambrose — Mon, 08 Jun 2026 11:00:00 GMT

Following the launch of Portugal’s Accessible Tourism certification scheme in February 2025, Turismo de Portugal continues to promote the implementation of NP ISO 21902:2022 – Tourism and related services — Accessible tourism for all.

The initiative aims to facilitate access to the standard among Portuguese tourism stakeholders, raise awareness of accessibility in tourism, and support organisations in improving their accessibility practices.

During 2025, Turismo de Portugal presented the certification scheme and supporting technical documents, while specialised training on accessible tourism was delivered to auditors from certification bodies.

In October 2025, the official certification brand was also registered. As the implementation process is still ongoing, further capacity-building actions continue to be developed.

In March 2026, a new training session for certification auditors focused on the application of Portuguese accessibility legislation (Decree-Law 163/2006), a key reference framework for accessibility in the built environment.

The scheme is expected to contribute to a more consistent and structured approach to accessibility across the tourism sector in Portugal, reinforcing alignment with international standards and supporting continuous improvement in accessible tourism practices. The initiative is also helping to strengthen awareness and dialogue around accessibility and inclusive tourism in Portugal.

Further information

Visit the Turismo de Portugal Webpage on the NP ISO Standard 21902:2022 (In Portuguese)

Join the International Conference, Inclusive and Smart Tourism Destinations: Strategies for innovation in Genoa, Italy, 18 June 2026, where Teresa Ferreira, Director of Tourism Development Department at Turismo de Portugal, will speak about Portugal's innovative work on Accessible Tourism.
The Conference Programme and Registration Form for in presence or online participation are available at:
www.inclusivedestinations.org

The Conference is free of charge, thanks to the support of ENAT, the AccessibleEU Resource Centre, AISM and other partners. With the participation of the European Commisison and UN Tourism.

Turismo de Portugal is a Full Member of ENAT

European Capitals of Tourism 2027 Competition. Applications Now Open

Ivor Ambrose — Mon, 04 May 2026 16:31:00 GMT

ENAT is pleased to share this announcement from the European Capitals of Tourism 2027 Secretariat, on behalf of the European Commission Directorate General Transport and Tourism.

The former "European Capital of Smart Tourism and European Green Pioneer of Smart Tourism" competitions have been merged under the unified title European Capitals of Tourism, without changes to the rules or prizes.

Under the 2027 European Capitals of Tourism competition, two cities will be selected as winners:

one larger destination, with a population of over 100,000 inhabitants, and
one smaller destination, with a population between 25,000 – 100,000 inhabitants.

Applications must be received by 12 June 2026 at 17:00 CEST (Brussels time).

Why apply?

Gain EU-wide recognition as a tourism leader
Receive expert communication & branding support at the EU level
Benefit from a promotional video, international visibility & an exhibition at a major EU tourism event
Join a growing network of smart & sustainable destinations

All application materials, including the factsheet and the Guide for Applicants, can be downloaded from the European Capitals of Tourism Website.

Who can apply?

Open to cities and destinations in the EU and non-EU Single Market Programme (SMP) countries.
Download PDF: List of non-EU Participating Countries

More information

Find out more at the European Tourism Capitals homepage.
Join the online Info Workshops
- 5th May: Info-session for destinations of over 100,000 inhabitants
- 6th May: Info-session for destinations of 25,000 - 100,000 inhabitants

For any questions, do not hesitate to contact us.

We look forward to your city’s application and would appreciate you sharing this news with your network!

Best regards,

Myrsini Karamanli
European Capital of Tourism Secretariat
On behalf of the European Commission, DG MOVE

Contact: Email Secretariat

Accessible Tourism in the New EU Sustainable Tourism Strategy - ENAT's Priorities

Ivor Ambrose — Wed, 08 Apr 2026 11:18:00 GMT

The European Commission plans to launch its new tourism strategy in the summer, 2026. ENAT sets out the case for investing in Accessible Tourism as a driver of higher service quality, benefitting the industry, communities and tourists.

Accessible Tourism in the EU Sustainable Tourism Strategy

Following the High-Level Strategic Dialogue with Commissioner Tzitzikostas, Brussels, 25 February 2026.

Investing in Accessible Tourism is critical to the future of the European tourism industry.

Tourism demand in Europe is inevitably shaped by the needs of human diversity, in terms of visitors’ ages, abilities, health conditions, changing access needs and travel preferences.

Seniors make up a significant and growing part of the tourism market. This age cohort, and visitors with disabilities who both need good access, travel throughout the year - often with friends and family, stay longer, spend more per trip, and when satisfied, make more return visits than the average tourist.

Good access benefits all visitors by ensuring comfort, safety and higher quality.

Considering these facts, integrating accessibility in the European Sustainable Tourism Strategy will contribute directly to improving the quality, resilience and competitiveness of the European tourism ecosystem.

Accessibility is often framed, mainly, as part of social inclusion policies, without recognising its great potential for increasing competitive advantage, stimulating economic growth and supporting sustainable tourism development, as documented in the EC DG Enterprise and Industry Report of 2014, Economic Impact and travel patterns of accessible tourism in Europe – Final report.

To unlock this potential, the Strategy should focus on three priorities:
1. supporting the implementation of the European Accessibility Act and relevant accessibility standards in the tourism sector;
2. increasing investments in accessibility through targeted incentives and support measures which will raise the quality of tourism offers and deliver return on investment;
3. improving knowledge transfer and raising skills in accessibility across the tourism workforce, through initiatives such as the Pact for Skills and EU Tourism Academy.

Accessibility, which ensures equal participation and enjoyment of tourism by all visitors, must be considered as a fundamental enabling factor across the tourism value chain.

“Good access for all” contributes directly to several key objectives of EU tourism policies by:
• contributing to the sustainability of tourism infrastructure and services
• fostering usability of tourism information systems and digital services
• building resilience of tourism destinations, leveraging the wider market
• stimulating competitiveness of the European tourism ecosystem.

A group of friends on a city tour. Photo: Xun Ji.

In practice, accessible tourism requires a Universal Design approach for tourism services, products, environments and information, supporting social inclusion, benefitting all visitors and the host communities.

“Accessibility should be achieved by the systematic removal and prevention of barriers, preferably through a universal design or ‘design for all’ approach, which contributes to ensuring access for persons with disabilities on an equal basis with others.”
- European Accessibility Act

Tourism operators and Destinations require guidance, incentives and support mechanisms to achieve accessibility measures effectively in practice.

The European Accessibility Act and related EU regulations and accessibility standards provide a regulatory framework and tools supporting the implementation of accessibility in the tourism value chain, including:
• transport and passenger rights
• package travel
• ICT, Web accessibility and digital services, e-commerce
• the built environment
• employment of persons with disabilities.

The EU Sustainable Tourism Strategy should support greater awareness, understanding and uptake of relevant access standards, aligning with the initiatives of the AccessibleEU Resource Centre and UN Tourism, by helping tourism businesses and destinations implement accessibility requirements both in their workforce and their tourism offers.

However, the economic return on investment in accessibility remains insufficiently documented and recognised across parts of the tourism sector.

What is measured supports decision-making

Measurement is the first step to obtain clear evidence that can guide the way ahead. The EU Sustainable Tourism Strategy should seize the opportunity to begin systematic data collection on accessibility demand and supply of accessible tourism services, to inform tourism stakeholders and support policy-makers’ decisions.

Areas for the development of relevant indicators could include:
• investments in accessibility improvements
• user access needs and user satisfaction
• impacts on visitor flows and seasonality
• economic return on accessible tourism investments.

Skills and capacity building

Skills are central to the effective implementation of accessibility. The new tourism strategy should support the integration of Universal Design principles into tourism training programmes and professional education initiatives targeting tourism businesses, SMEs, destination management organisations and public authorities.

This effort could build on existing EU initiatives such as the Pact for Skills for Tourism, and Erasmus plus funded projects, encouraging the inclusion of accessibility and Universal Design as core competencies within tourism workforce development.
Accessibility should therefore become a core competence across the tourism workforce.

Synergies with AccessibleEU

The AccessibleEU Resource Centre, launched by the European Commission, represents an important initiative supporting the implementation of accessibility legislation. Transport accessibility already represents a key pillar of AccessibleEU.

ENAT sees a strong opportunity to strengthen the role of tourism within this initiative, if it is renewed beyond 2026. For example by targetting:
• guidance and training for the tourism sector on implementing access measures
• mutual learning and dissemination of best practices among tourism destinations
• support tools for tourism SMEs.
Such synergies would increase the visibility and practical impact of accessibility within EU tourism policy.

Conclusion

Accessibility represents a strategic opportunity for European tourism.
By integrating accessibility more strongly into the EU Sustainable Tourism Strategy, the European Union can simultaneously:
• improve the quality of tourism services for all visitors
• support the digital transition
• strengthen destination resilience
• enhance the global competitiveness of 'Destination Europe'.

Accessible tourism is quality tourism.

The European Network for Accessible Tourism (ENAT) stands ready to support the European Commission in advancing accessibility within EU Tourism policies and actions.

Download the text: "Accessible Tourism in the EU Sustainable Tourism Strategy" by ENAT from the Downloads section of this page in PDF format.

About ENAT

The European Network for Accessible Tourism is a non-profit association, founded in 2008 following a successful EC-funded pilot project on "Mainstreaming disability in the tourism sector”. It is a multi-stakeholder association of actors from across the tourism ecosystem, including destinations and public authorities (NTOs, DMOs, cities), educational institutions and user organisations representing persons with disabilities.

The mission of the European Network for Accessible Tourism is:
“...to make European tourism destinations, products and services accessible to all visitors, (considering the diversity of users and the increasing ageing population}, and to promote accessible tourism around the world”.

ENAT addresses both the demand and supply sides of tourism, and provides a representative voice towards European policy-makers and organisations whose actions have a direct influence on the tourism sector, aiming to make Europe the most competitive accessible tourism market, globally.
ENAT is committed to strengthen EU policies on combatting discrimination towards people with disabilities, leading to greater social inclusion, within the framework of sustainable tourism development.
ENAT has made Commitments and Pledges for enhancing accessible tourism services under the EU Transition Pathway for Tourism, which it is fulfilling through numerous projects, initiatives and networking activities.
ENAT is a Partner in the AccessibleEU Resource Centre, which supports the full implementation of the European Accessibility Act across all EU Member States.
ENAT has established binding MoUs with UN Tourism, the ONCE Foundation, Blue Flag International and other partners, collaborating in the development of accessible tourism policies, standards and tools for public and private sector actors, globally.
ENAT is a core member of the EU Tourism Manifesto Alliance
ENAT is a member of the Active Tourism Coalition which calls on European institutions to recognise Active Tourism as a strategic pillar of sustainable, competitive, and resilient tourism across Europe.

Web: https://www.accessibletourism.org
Email: enat@accessibletourism.org

ENAT - European Network for Accessible Tourism a.s.b.l.
Grasmarkt 61 / Rue du Marché aux Herbes 61, 1000 Brussels, Belgium.
Company no. 0897.614.640
European Transparency Register: No. 7964210133-55

ECTN Awards 'Destination of Sustainable Cultural Tourism 2026' 13th Edition (Extended Deadline)

Ivor Ambrose — Tue, 24 Mar 2026 13:06:00 GMT

Awards for the 2026 Edition will address "Sustainable Tourism Strategy and Culture Compass for Europe: Synergies for Regenerative, Smart and Resilient Cultural Tourism".

NOTE! The application deadline is extended to 1st June 2026.

The Awards will be given for achievements by cultural tourist destinations which have produced significant results related to enhancing visitor experience while respecting traditions and involving local host communities.

The 2026 Awards address both tangible and intangible heritage-related aspects of resilient, smart and sustainable cultural tourism development and promotion under the following main headings:

Resilience in Sustainable Cultural Tourism (linked to the INSPIRES SMP-COSME project), including natural heritage, green transition, and climate action.
Creative Tourism and Co-Created Cultural Tourism Experiences. Supported by the Creative Tourism Network.
Digitalisation in Smart Tourism - Cultural Heritage and Creativity aspects, enhancing visitor experiences (linked to the ‘Smart Tour’ Interreg Europe project). Supported by Europeana.
Transnational Thematic Tourism products involving Culture and Heritage, including European Cultural Routes and European Heritage Label networks, cross-border and multi-destination tourism initiatives involving at least 2 countries.
Active, Slow and Accessible Cultural Tourism - Walking, Cycling and Hiking Tourism around Culture and Heritage. Supported by ENAT.
Regenerative Cultural Tourism & Heritage Led Destination Regeneration - Regenerative Tourism Synergies with Culture and Heritage.

The applicants must address one of the above themes and present projects, initiatives or activities that have been completed during the past 3 years. Award winners will be recognised as examples of excellence inspiring other tourist destinations and stimulating further development of resilient, smart and sustainable cultural tourism initiatives.

Awards Ceremony on the island of Skiathos, Greece

Award winners will be announced at the Awards Ceremony to be held during the 19th International Conference for Cultural Tourism on the theme of "Sustainable Tourism Strategy and Culture Compass for Europe: Synergies for Regenerative, Smart and Resilient Cultural Tourism", organised by ECTN on 23-26 September 2026 on Skiathos island, Thessalia Region, Greece.

The selected finalists will be invited to the ECTN Conference 2026 and to the Awards Ceremony on 24 September. The organiser and partners will not reimburse any costs for attending the Awards Ceremony, but the conference fee will be waived for up to two persons per finalist.

Who can apply?

The ECTN Awards are open to all tourist destinations across Europe, national, regional and local authorities, tourism boards and associations, destination management organisations, museums, heritage sites, interpretation centres, cultural routes, festivals and cultural NGOs.

Applications

Applications must be submitted online at the dedicated platform:
https://culturaltourism.awardstage.com

For full details about the Awards Jury and Award Criteria and general conditions, visit the ECTN Awards 2026 Webpage

About the Awards

Cultural tourism is the fastest growing sector of European tourism and can contribute both to the sustainability and competitiveness of tourism in the European Union and beyond, as well as to the sustainable future of cultural assets, heritage sites and local communities.

Cultural Tourism products and services are important factors in sustainable development, contributing to the protection and promotion of cultural heritage, the extension of the tourism period, as well as increasing culture and heritage awareness among tourists and host communities, regional GDP and its multiplier effects.

These Awards enhance the visibility of European cultural tourism destinations, create a platform for sharing experience and knowledge and promotes networking between destinations. The Awards Contest is open to tourist destinations across Europe, to showcase their results and outputs in sustainable cultural tourism under several selected categories each year.

The Awards have been organised since 2014 by ECTN around annual themes, for the benefit of destinations, communities, associations, businesses, citizens and visitors.

The 2026 edition of the Awards for ‘Destination of Sustainable Cultural Tourism’ is organised by ECTN in partnership with Europa Nostra, the European Travel Commission and NECSTouR, supported by Europeana and in the framework of the INSPIRES SMP project. It follows on from the 2018 edition of the Awards which was held as a contribution to the ‘European Year of Cultural Heritage’ (EYCH2018) and the 2019-2025 editions, by a similar partnership that aims to contribute to the legacy of EYCH2018 through relevant EU initiatives.

Contact ECTN: Email info@culturaltourism-net.eu

Member Report: New Accessible Tourism Actions in Iran, 2025

Ivor Ambrose — Sat, 21 Mar 2026 16:21:00 GMT

In 2025, new measures were taken by me, Ali Kharazi, to develop, educate, and grow accessible tourism in the country of Iran. This report presents the actions taken.

1. Article

An article was published by the International Journal of Economics and Management Engineering by Ali Kharazi, H. Aghajani, and B. Hesam Azizi. The article reports on the study to identify and classify the entrepreneurial opportunities in the blind tourism industry in Khuzestan Province, covering several areas of the tourism sector, such as Travel Agency, Handicrafts, Museum and Historical Sites, Accommodations, Transportation, Digital and Technology, Food and Beverage, and Tour Operators .
Download the journal article from the Downloads section of this page.

2. Seminar and workshop

Photo: Seminar at at Takhti Hotel in city of Ahvaz. led by Ali Kharazi.

Currently, because accessible tourism is a new topic in Iranian tourism, most workshops and training seminars are presented on the principles of accessible tourism. The seminar and workshop of accessible tourism was presented by Ali Kharazi in order to increase the level of knowledge of tourism activists about accessible tourism as follows:

Principles and Foundations of Accessible Tourism Seminar: the seminar was presented at Takhti Hotel in city of Ahvaz. A group of touristguides, travel agencies, nurses, correspondents, experts of tourism, managers of the hotels, the governors of cities in Khuzestan province, and agent of Ahvaz municipality participated in this Seminar. The definition of accessible tourism, its classifications, various services of target groups, and the concept of inclusive tourism were presented.
Workshop on operating tours for the blind and deaf: The workshop was presented in City of Hamedan (Center of Hamedan Province) for tourist guides of Hamedan in order to prepare for operating a tour for visitors who are blind or deaf. 15 tourist guides participated in this workshop. It can be said that after this workshop, the first para-tour was operated for visitors who are blind at Hamedan medical museum. Also, a para-tour for deaf people will be operated as soon as possible.

3. Blind tour in Hamedan

As mentioned above, the first blind tour was operated in the City of Hamedan at the medical museum. 10 blind tourists (5 men and 5 women) were participated in this tour while 5 tourist guides assisted them during the tour. Audio file about the museum, several maquettes of objects at the museum, and a brochure in braille were some services of this tour.

Ali Kharazi was invited by the Hamedan Cultural Heritage, tourism and handicrafts administration to participate in the tour as a designer, tour leader and presenter of the workshop.

4. Field reviews

Field reviews were carried out in several cities of Khuzestan Province and also in the city of Hamedan in order to develop and improve tourism infrastructure of accessible tourism and also detect its weak and strength points in several fields such as historical sites, museums, restaurants, accommodation, transportation, urban pathways, traffic lights and so on.

Shushtar: Shushtar is one of the most important cities in Khuzestan province because of its Ancient Hydraulic Systems (UNESCO Site). This city visit took place over two days and one night. During this visit, urban streets, hotels, restaurants, and important historical sites were visited, and two meetings were held with the director of the Shushtar World Base and Shushtar tourism activists in various service sectors.
Shush: The UNESCO SITE in Shush consists of the Shush Museum, Apadana Palace and handicrafts part, in which various subjects and plans were considered such as equipping the museum for accessible tourism groups and creating a special museum for the blind, and entrance and exit ramps.
Haft-Tappeh museum and Tchogha Zanbil UNESCO Site: Haft-Tappeh museum experienced three accessible tours (2 tours, one tour for deaf people). In addition the museum improved some equipment for accessible tourism. During the new visit, ramps, tablets in braille, maquettes and mos importantly, the conditions for the creation and use of technology and Artificial Intelligence were examined. Also, a pathway in Tchogha Zanbil especially for wheelchair users and old people was reviewed.

Photo: Blind visitors at the Haft-Tappeh Museum gather around a scale model of the ziggurat.

Izeh Archaeological Museum: The Accessible project of Izeh Archaeological Museum has progressed very well since 2015. Generally, the final plan of accessible tourism at Izeh museum was completed after reviewing the museum, meeting with manager of museum, reviewing conditions of pathways, restaurant and accommodation in city of Izeh. The final plan of improving infrastructure for accessible tourism is ready and the project will be implemented after financing is supplied.
Hamedan: The infrastructure of Hamedan in streets, pathways historical sites such as Hegmataneh (UNESCO SITE), Abu Ali Sina museum, and Baba-Taher Shrine, Ganjnashe Shrine as well as hotels and restaurants was visited. In addition two meetings with touristguides and manager of Abu Ali Sina museum were held in order to improve infrastructure and other facilities especially in digital and technology part.
Ahvaz: some tourism services parts of Ahvaz (center of Khuzstan Province) have shown great interest in accessible tourism services. One of the hotels under construction is planning to fully implement accessible infrastructure in the hotel. As a result, several meetings were held with the hotel manager as a consultant. In addition two restaurants tried to improve services for sub-group of accessible tourism In addition to creating entrepreneurial opportunities for the blind, deaf, and disable people.

Photo: The nineteenth century Shush Castle, now a museum, in the Khuzestan Province of Iran.

5. Next plans

Education is the most important thing in accessible tourism in Iran. In other words, education plays the key role in growing and improving accessible tourism and facilities in different parts of tourism services.

As a member of the European Network for Accessible Tourism, I am striving to further develop accessible tourism in Iran in 2026, based on the commitments of the ENAT Code of Good Conduct by following the 2025 plans.

Thank you,

Ali Kharazi.
International Tourist Guide, Iran.

Download Aki Khazari's illustrated Iran Accessible Tourism Report, 2025 from the Downloads section of this page.

Photo: Ali Kharazi (centre, wearing jacket) in discussion with other men at the Shushkar Watermills.

Ali Kharazi is an Associate Member of ENAT

Partnering for Accessible Tourism - Signing of MoU between ENAT and Association of Thailand Inclusive Tourism (ATIT) at ITB Berlin 2026

Ivor Ambrose — Sat, 28 Feb 2026 10:11:00 GMT

ENAT and the Association of Thailand Inclusive Tourism (ATIT), represented by Nutty’s Adventures, have signed a landmark Memorandum of Understanding (MoU) on Wednesday, 4 March 2026 at the Thailand Pavilion, ITB Berlin.

This agreement marks a new era of cooperation between Europe and the Asia-Pacific region to foster Accessible Tourism, making travel a welcoming and enjoyable experience for everyone.

The MoU will strengthen networks, exchange best practices and promote inclusive tourism among governments, businesses and civil society.

By highlighting Thailand’s proactive role, the signing ceremony demonstrates how collaboration can inspire global action on Tourism for All.

Photo: Dignitaries from Thailand and ENAT at the signing ceremony, held at the Thailand Paviliion, ITB Berlin.
Those present include Mr. Nithi Subhongsang, (signatory, Nutty's Adventures), Hr. Dr. Rüdiger Leidner (signatory, ENAT), Ms Thapanee Kiatphaibool, the Governor of the Tourism Authority of Thailand (TAT), and Assistant Professor Supawadee Photiyarach, representative of the Thailand Science Research and Innovation (TSRI).

Image: Open folder displaying the MoU signed by Hr. Dr. Rúdiger Leidner, ENAT and Mr. Nithi Subhongsang, ATIT.

ENAT and ATIT invite stakeholders and partners to join and support this important step towards a world where tourism truly belongs to everyone.

Download the full text of the MoU from the Downloads section of this page.

Further Information

For more details please contact: info@nutty-adventures.com

See also: Accessible Tourism Day at ITB Berlin, 4 March 2026

Nutty's Adventures - Accessible Thailand Tours is an Associate Member of ENAT

Tourism for Everyone Association, Izmir, Turkey, Annual Report 2025

Ivor Ambrose — Wed, 11 Feb 2026 10:20:10 GMT

2025 was not an easy year for us. Our resources were limited, and our time was precious; however, our motivation never faded.

A Year We Lived, Not Just Completed.

What kept us standing was a shared belief: we believed that access to tourism and culture is not a privilege, but a fundamental right.

Throughout this year, we carried out all our activities with a strong sense of volunteerism, mutual trust, and responsibility. We did not only organise events; we listened together, learned together, adapted, and grew together.

Our Focus Areas: Accessible Tourism, Cultural Rights, Advocacy, and Capacity Building

1. Strategic Partnerships and Advocacy Activities

In 2025, we further strengthened our relationships with local governments and sector stakeholders.

We met with experts from the Turkish Tourism Promotion and Development Agency (TGA) to discuss national-level policies and strategies on accessible tourism.
In March, we signed a protocol with the Izmir Chamber of Tourist Guides (IZRO), which stands as a first in Türkiye. Through this collaboration, we established an institutional foundation for accessibility in tourism.
We organised the “Disability Policy Development Workshop” with Bornova Municipality and actively participated in the strategic planning processes of Çiğli Municipality and Izmir Metropolitan Municipality.

2. “Accessible Museums for a Living Culture" Project (EU-Funded)
Through this project, implemented under the European Union CultureCIVIC grant programme, we aimed to make museums accessible and inclusive for everyone.

At the workshop hosted by Izmir Katip Çelebi University, we discussed “Accessible Museum” standards for four different disability groups together with Ministry representatives, academics, and persons with disabilities.
On December 15, we provided training on “Accessible Interpretation Approaches” to 50 museum staff members and professional tourist guides at the Izmir Chamber of Commerce.
We conducted applied visits at Göztepe Arkas Art Center Painting Museum with the participation of different disability groups and analysed museum accessibility on site.

3. Accessibility in Tourism: Inclusive Travel Experiences
In 2025, we transformed accessibility from a concept into lived experience through inclusive and inspiring journeys.

In July 2025, as a pioneering initiative in Türkiye, we organised an accessible international cruise covering Rhodes, Leros, and Samos with visually impaired participants and their companions. This journey demonstrated that international travel can be barrier-free when accessibility is thoughtfully planned.
We brought history and culture to wider audiences through documentary screenings titled “From Ephesus to Pergamon” held in Izmir and Manisa as part of awareness weeks.
With the guidance of professional tourist guides, we organized accessible cultural tours along the Basmane, Kültürpark, Ödemiş, and Birgi routes. These trips enabled participants from different disability groups to experience heritage sites through inclusive narration, tactile exploration, and shared discovery.

4. Education, Arts, and Awareness Activities

In cooperation with Izmir Metropolitan Municipality and the Germany-based Tanz der Kulturen Berlin, we implemented a five-day pilot Dance Therapy workshop for visually impaired individuals.
Together with Dokuz Eylül University and Izmir Katip Çelebi University, we organised academic talks on “Inclusive Careers” and “Accessible Tourism.”
We ensured the participation of our Association President, Ali Aydoğmuş, in programmes on TRT Radio 1 and Can Radio, where he addressed the social importance of accessible tourism at the national level.

5. Advocacy and Policy Development

We supported the petition campaigns carried out within the scope of the “365 Days We Are Disabled” Platform and actively participated in rights-based meetings with the Mayor of Bornova.
Through the Vision 2074 and World Café studies, we contributed to the inclusion of our “Accessible and Independent Future” approach in reports shaping Izmir’s next 50-year plans.

Photo: Members of the Tourism for Everyone Association, pictured at a project celebration.

Conclusion

In 2025, as the Tourism for Everyone Association, we took significant steps in line with our goals. In 2026, we are determined to continue our work in accordance with our strategic plan.

We invite everyone who wishes to contribute to the development of accessible tourism to walk this path together with us. We grow stronger as we grow in numbers.

İyi çalışmalar dileriz… / We wish you all the best in your work…

Ali Aydoğmuş
President of the Tourism for Everyone Association

Contact and Further information:

Mail: bilgi@herkesicinturizm.org aliaydogmus82@hotmail.com
Web: Tourism for Everyone Association/
Facebook: https://www.facebook.com/Herkesicinturizmdernegi/?locale=tr_TR
İnstagram: https://www.instagram.com/herkesicinturizm_/

The Tourism for Everyone Association is an Associate Member of ENAT.

This Report is part of an occasional series of News submissions by ENAT Members.

Active Tourism Coalition Launches to Position 'Active Tourism' at the Heart of Europe’s Sustainable Tourism Future

Ivor Ambrose — Wed, 21 Jan 2026 21:59:00 GMT

ENAT is a founding member of the coalition aiming to make Active Tourism an integral part of the European Tourism Strategy.

Updated: 6th February 2026.

Brussels, 20 January – A new Active Tourism Coalition, led by the European Cyclists’ Federation (ECF) and uniting 15 civil society and industry organisations, has officially launched, calling on European institutions to recognise Active Tourism as a strategic pillar of sustainable, competitive, and resilient tourism across Europe.

Active Tourism focuses on accessible physical activity for mobility, recreation, and leisure, including cycling, walking, hiking, etc. It enables visitors to experience destinations at a human scale, delivering low environmental impact, strong social value, and meaningful connections to local landscapes, cultures, and communities.

The coalition highlights the significant economic potential of the sector. Cycling tourism alone generated an estimated €44 billion annually in Europe as early as 2012, while adventure travel now represents a trillion-dollar global market in 2025. Despite this growth, active tourism remains under-represented in European tourism strategies.

With the forthcoming European Sustainable Tourism Strategy, the coalition sees a timely opportunity to highlight active tourism as a solution to unbalanced tourism, a driver of regional development, and a flagship element of Brand Europe.

Key Policy Recommendations

The Active Tourism Coalition calls for action in four priority areas:

Recognition and integration of active tourism as a cornerstone of sustainable tourism policy, including its integration into destination mobility strategies, multimodal transport planning, and last-mile solutions, supported by robust impact monitoring.

Brand Europe leadership, showcasing Europe’s unique natural and cultural heritage through its extensive network of long-distance routes such as EuroVelo, greenways, E-paths, and GR footpaths, supported by open, high-quality tourism data and recognised certification and training schemes.

Integrated governance, bringing together local communities, destination management organisations, tourism operators, NGOs, land managers, transport providers, media, and outdoor sport organisations to ensure tourism development benefits residents while protecting natural and cultural landscapes.

Targeted investment, with active tourism prioritised in the next EU Multiannual Financial Framework (2028–2034), including dedicated funding for cycle routes, hiking trails, and cross-border active tourism offers.

A Coalition Ready to Engage

The Active Tourism Coalition positions itself as a constructive partner for European institutions, offering expertise and coordination capacity to support policy development and implementation. This is how the open letter to European Commissioner for Transport and Tourism Tzitzikostas is intended, as well as the Coalition’s proposals.

Laurianne Krid, Chief Executive Officer at ECF, says;

“Active Tourism should be the cornerstone of the European Sustainable Tourism Strategy. By encouraging tourists to move through regions by bike or on foot, it supports healthier lifestyles, low-carbon travel, and stronger local economies. It can also boost European competitiveness with strong products and brands such as EuroVelo. We are proud to be part of 20 industry and civil society voices calling on the EU institutions to turn these benefits into reality across Europe.”

Download the list of Active Tourism Coalition Members (PDF document)

For more information, please contact Agathe Daudibon, EuroVelo and Cycling Tourism Director: a.daudibon@ecf.com

Call for Papers on Accessibility and Inclusion for Themed Issue of "Tourism Review"

Ivor Ambrose — Fri, 26 Dec 2025 11:56:00 GMT

This themed collection of articles will showcase the most significant and forward-looking research advancing accessibility, inclusion, and equity across the global tourism system. Submission deadline is extended to Monday 4th May 2026.

Following the success of the 3rd World Summit on Accessible Tourism: A New Global Agenda for Accessible Tourism in Torino, Italy, Tourism Review, the oldest and most established journal in tourism (Emerald Publishing), is delighted to announce a Themed Issue dedicated to Accessible Tourism, coordinated by Professor Dimitrios Buhalis, Bournemouth University and Dr. Ivor Ambrose, European Network for Accessible Tourism (ENAT)..

It will bring together leading work on policy, technology, design, management, and lived experience of visitors that make destinations, transport, and hospitality truly inclusive for all travellers — including persons with disabilities, older adults, and those with temporary or situational access needs.

Accessible Tourism Research and Development

Accessible Tourism represents a human right and a powerful driver of social innovation, competitiveness, and sustainability worldwide. This Tourism Review Themed Issue will explore the multiple dimensions of accessibility in tourism and hospitality, focusing on policy frameworks, technology, design, management, and visitor experience. The collection will include new articles and feature a curated selection of influential papers previously published in Tourism Review that have shaped the evolution of accessible tourism research.

A new editorial commentary will reflect on progress, challenges, and the emerging opportunities for accessible tourism worldwide. It will serve as both a scholarly reflection on the progress achieved so far and a roadmap for the next generation of actors and stakehilders in inclusive tourism development.

Key Themes and Toipics

Submissions and curated works will address — but are not limited to — the following themes:

Tourism Policy, Governance, and Rights-Based Approaches
Alignment with the UN Sustainable Development Goals (SDGs)
Tourism and the UN Convention on the Rights of Persons with Disabilities (CRPD)
Inclusive Design and Innovation
Types of disability and travel – including invisible disabilities
The lived experiences of travellers with disabilities and access needs
Voices and experiences of people with disability
Meeting the needs of diverse travellers
Accessible infrastructure and design for all towards enabling environments
Creative service design that eliminate barriers and enhance travel experiences for all
Application of universal design principles for destinations and tourism facilities
Technology and Smart Tourism for Accessibility
The transformative role of digitalisation
Artificial intelligence (AI) and accessible tourism
Assistive technologies towards enabling accessible tourism
Metaverse/VR contribution to enabling inclusive and personalised tourism experiences
Destination Management and Accessibility
Integration of accessibility into destination planning, governance, and marketing strategies
Tools, frameworks, and evaluation systems for accessible destinations
Fostering competitiveness, inclusion, and social responsibility
Hospitality, Transport, and Service Accessibility Experience
Developing inclusive practices across hospitality operations, mobility systems, and service delivery
Measurement, Standards, and Certification for accessible tourism
Assessing, benchmarking, and improving accessibility across the tourism value chain
Social Inclusion and Cultural Perspectives
Cross-cultural dimensions and community inclusion empowerment
Frameworks that promote accessibility as a cornerstone of sustainable and responsible tourism
Accessible Tourism Business and Marketing

Timeline

1st Announcement: October 2025
Deadline for paper submission: Monday 4th May 2026.
Publication of Themed Issue: 2027

Full details of the Call:

Submit your paper on https://mc.manuscriptcentral.com/tr, including the word “accessible” or “Accessibility” in the title.

Zaragoza Wins 2026 Access City Award for Leading the Way in Accessibility for Persons with Disabilities

Ivor Ambrose — Tue, 23 Dec 2025 09:27:00 GMT

Zaragoza (Spain) won the 2026 Access City Award, for its outstanding efforts to making the city accessible for persons with disabilities.

European Commission Press Release, 5 December 2025

The city takes a rights-based approach, grounded in the UN Convention on the Rights of Persons with Disabilities. Its accessibility infrastructure is composed of comprehensive municipal accessibility rules, a clear strategic plan with targets, timelines, and budget, and strong governance through a dedicated Accessibility Office and a formal Accessibility Board.

Aerial view of Cathedral-Basilica of Our Lady of the Pillar. Credit iStock images, Vunov V.

Zaragoza is also leading on ensuring full participation of persons with disabilities in society, with accessible public transport, public spaces, and digital services. For example, it has a fully accessible tram network, extensive step-free pedestrian routes, inclusive banking and shopping initiatives.

Certified accessible websites and apps have significantly contributed to making Zaragoza more accessible and inclusive for persons with disabilities.

Housing is a particular strength, with initiatives such as the Flumen project providing inclusive, accessible homes that promote independent living and social inclusion.

Valencia (Spain) received the second prize for its city-wide, data-driven approach to accessibility. The city achieved exemplary transport and urban access, reporting 96% urban accessibility and a fully accessible bus and metro network. Persons with disabilities are employed as accessibility validators, and organisations systematically test solutions before launch.

This city was also awarded a Special Mention on Accessibility in Emergency Preparedness for embedding accessibility in emergency planning through co-designing emergency protocols and drills with organisations of persons with disabilities, trainings for firefighters, police and municipal staff, and an Inclusive Emergency Alert System.

The City of Rennes (France) won the third prize for significant progress made on accessibility thanks to close coordination among municipality services. Metro and buses are fully accessible, supported by door-to-door vehicles and apps for step-free travel.

Streets have been upgraded with wider pavements, safer crossings, tactile strips, benches, and accessible toilets, while cultural venues such as the Jeu de Paume and the city arts school now feature ramps, lifts, adapted toilets, and high-contrast stair nosing. 68% of municipal sites are accessible, and a Scheduled Accessibility Agenda will bring all public reception buildings into compliance by 2027.

Salzburg (Austria) received a Special Mention for Accessibility in Housing for its structural approach to embed accessibility in housing, including new social housing and building renovations, supported by the Disability Advisory Council. This is enhanced by a free advisory service for accessible planning and housing that any resident, association, planner, architect or construction company can use. Housing allocation guidelines address the needs of persons with disabilities, with priority access to accessible dwellings in urgent cases.

Piacenza (Italy) also received a Special Mention on Information and Communications Technology for an inclusive, technology-led approach to accessibility. Piacenza uses mapping and data analysis technology to map more than 3 000 accessibility issues, guiding targeted upgrades across streets and buildings. A municipal virtual assistant and facilitation points simplify access to services.

Background

More than 90 million people in the EU have a disability, according to Eurostat. Accessible spaces, both physical and digital, are a crucial first step towards achieving equality. Accessing transport, public buildings, shops, parks, or websites on an equal basis with others, is essential for persons with disabilities to make their own choices and take control of their lives.

Since 2010, the Access City Award celebrates cities that make accessibility their priority. The Award Ceremony is celebrated as part of the European Day of Persons with Disabilities, a landmark event uniting policymakers, organisations, and persons with disabilities to advance disability inclusion and equality across Europe. The Award is also part of the Strategy for the rights of persons with disabilities 2021-2030 that aims to build a Europe without barriers.

This year, 51 candidate cities applied for the award. Among those, 18 were pre-selected by national juries. The five finalist cities were then shortlisted by the EU jury.

1st prize winners of the previous awards: 2025, Vienna (Austria); 2024, San Cristóbal de La Laguna (Spain); 2023, Skellefteå (Sweden); 2022, Luxembourg City (Luxembourg); 2021, Jönköping (Sweden); 2020, Warsaw (Poland); 2019, Breda (The Netherlands); 2018, Lyon (France); 2017, Chester (United Kingdom); 2016, Milan (Italy); 2015, Borås (Sweden); 2014, Gothenburg (Sweden); 2013, Berlin (Germany); 2012, Salzburg (Austria); 2011, Ávila (Spain).

Commissioner for Intergenerational fairness, Youth, Culture and Sport, Glenn Micallef, presented the 1st award prize to the city of Zaragoza on 5th December 2025 at the Award ceremony. Commissioner for Equality; Preparedness and Crisis Management, Hadja Lahbib, opened the European Day of Persons with Disabilities Conference 2025 organised by the Commission and the European Disability Forum. She delivered a keynote speech gathering reflections on what the EU has achieved and the way ahead to ensure autonomy, inclusion and participation of persons with disabilities across the EU and beyond.

More information

Access City Award - European Commission
Union of equality: Strategy for the rights of persons with disabilities 2021-2030
European Day of Persons with Disabilities 2025 - European Commission
ENAT Accessible Cities Webpage
Download this Press Release in print-friendly PDF format from the Downloads section of this page.

Ascott Launches Holistic Disability Inclusion Playbook For Accommodation Sector, Setting New Hospitality Benchmark

Ivor Ambrose — Mon, 01 Dec 2025 21:19:00 GMT

One of the world’s first open-access playbooks providing hospitality operators with a holistic, practical framework to embrace disability inclusion.

Press Release – Singapore, 14 November 2025

The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), has launched the Disability Inclusion Playbook for the Accommodation Sector.

The company also announced its global disability inclusion commitments, including standardised accessibility profiles for all properties, frontline disability awareness training and reporting on the hiring of persons with disabilities starting 2026.

Developed by Ascott in partnership with disability inclusion specialists Colorful Earth, it is supported by SG Enable (Singapore’s focal agency for disability and inclusion), World Sustainable Hospitality Alliance (a global coalition driving sustainability in hospitality) and Valuable 500 (a global non-profit of over 500 multinational corporations advancing disability inclusion). The ASCOTT Hotels Playbook was reviewed by nearly 20 disability inclusion experts globally.

Empowering accommodation providers of all sizes to deliver welcoming and inclusive stay experiences

Offering guidance across five key pillars of disability inclusion – Inclusive Training, Spaces, Hiring, Digital Interfaces and Programmes – the playbook empowers accommodation providers of all sizes to deliver welcoming and inclusive stay experiences from pre-arrival to departure, while fostering inclusive hiring and training practices. It addresses the diverse needs of travellers with disabilities, covering areas such as governance and strategy, collaboration with the disability community, barrier-free infrastructure, accessible programmes and function-specific training.

The playbook’s launch event took place at Citadines Science Park Singapore, officiated by Guest-of-Honour Mr Eric Chua, Singapore’s Senior Parliamentary Secretary for the Ministry of Social and Family Development and the Ministry of Law.

He said: “A truly inclusive society that strengthens the quality of life for persons with disabilities is a whole-of-society effort. I am glad that like-minded partners such as Ascott have come onboard, and welcome more to join us. Together, we must work together to build a more caring and inclusive Singapore.”

Further information

Read the whole ASCOTT Ltd. Press Release

Expanding the Playbook’s Reach

Ascott’s Disability Inclusion Playbook for the Accommodation Sector is now publicly available on its global website, DiscoverASR.com, and will be promoted across partner platforms of SG Enable, World Sustainable Hospitality Alliance and Valuable 500.

It will also be featured on Singapore Tourism Board’s website and its tri-annual newsletter to hotel stakeholders, reinforcing Singapore’s position as a world-class, accessible destination.

Air Travel: report exposes multiple barriers for passengers with disabilities

Ivor Ambrose — Wed, 26 Nov 2025 10:01:00 GMT

Nearly 7 in 10 people with disabilities consider that they are discriminated against when flying. These are the stark findings of the 9th Human Rights Report from the European Disability Forum (EDF): “Rights Delayed: Air Travel for Passengers with Disabilities”.

The report highlights how the European Union’s laws on passenger rights, and their inconsistent application, provide limited protection for persons with disabilities.

A testimony from a passenger with disabilities sums it up:
"I never know if I will lose money or will actually be able to fly."

Even when EU laws require airlines to provide assistance and support, the vague wording leads to very different implementation. This has real consequences: passengers can be left behind when returning home or have assistive devices such as wheelchairs refused at the gate.

The report shows the confusing restrictions people face when travelling:

Restrictions for the size and weight of wheelchairs, and number of wheelchair users in a flight. Even when using the same airplane model, restrictions vary per airline. For example, if someone flies in an Airbus 321 with SAS, the wheelchair cannot weigh more than 149 kg. With Finnair, it’s 300 kgs.
Some airlines do not provide cabin wheelchairs, which allow persons using wheelchairs to go to the lavatory during the flight. The lack of cabin wheelchair leads to some people having to crawl to the toilet. Luxair, Tarom and Vueling do not provide this option.
Assistance dogs: some airlines do not accept national certification schemes, relying on international documents that are impossible to get in some countries. This is notably the case of Brussels Airlines, Ryanair and Aer Lingus.

Some airlines also potentially breach EU law. While there is still a long journey to take for equal travel for everyone, the report identifies a clear path.

EDF calls on the European Union to strengthen passenger rights laws:

Clearly prohibit denial of boarding on the grounds of disability.
Fully pay for repairs and replacement if assistive devices (wheelchairs, mobility scooters, ventilators, etc) are damaged or destroyed during travel.
Uphold the right for persons with disabilities to travel without ‘needing approval’ (no prenotification requirements).
Ensure the mutual recognition of assistance dogs throughout the EU.
Establish minimum accessibility rules to travel with assistive equipment and assistance throughout airlines and aircrafts.

EDF also calls on airlines to take responsibility and ensure the same travel conditions for all their customers. They must notably fully reimburse broken and destroyed assistive devices, allow travel with assistance dogs and buy accessible planes.

Yannis Vardakastanis, President of the European Disability Forum, said:
"This report shows the sad reality: freedom of movement is still a mirage for persons with disabilities. It is time for governments and airlines to take responsibility and guarantee the same conditions of travel for all of us!"

Gunta Anca, EDF Vice-President and a wheelchair-user who frequently flies, said:
"As a long-time user of an electric wheelchair, I have been denied boarding and had issues with broken wheelchairs more times than I can count. I urge the European Union and airlines to take this report for what it can be: not a list of complaints, but a roadmap to equal travel."

Download the EDF Report from the ENAT Library
133 pages. Published 26/11/2025.

European Disability Forum

Survey: How companies perceive, approach and implement accessibility in the European Union

Ivor Ambrose — Fri, 24 Oct 2025 06:23:00 GMT

As part of the European Commission’s AccessibleEU Centre initiative, a new study will explore how companies across the EU perceive, approach and implement accessibility in their products and services.

The research will investigate:

The resources, tools, training and processes companies use to support accessibility
Awareness and perceptions of accessibility across organisations
The impact of regulations such as the European Accessibility Act (EAA)
Organisational challenges in implementing accessibility
Policy actions and support mechanisms are needed to foster progress

Following the European Accessibility Act entering into force on 28 June 2025, the study seeks to understand how both large enterprises and Small and Medium-sized Enterprises (SMEs) in Europe currently embed accessibility, assess its business value, manage practical and regulatory challenges, and what support they need to advance further.

You are invited to take part in the survey, which will inform future EU guidance, funding opportunities and capacity-building initiatives—ensuring they reflect real business needs. By contributing, your organisation can help shape the tools and policies that will drive inclusive, competitive and compliant digital products and services across Europe.

Complete the survey (in English language).

To complement the survey findings, a validation workshop will take place on 18 November 2025, bringing together industry leaders, researchers, organisations representing persons with disabilities and digital accessibility experts. The insights gathered will play a key role in finalising the study’s conclusions and recommendations.

Submitted by Digital Europe - Wednesday, 22 October 2025.

Visit: AccessibleEU Resource Centre