ENAT Code of Good Conduct

Het enige internationale label voor toegankelijk toerisme 

Met de ENAT Code of Conduct geef je als bedrijf, organisatie en/of  lid van ENAT aan dat je achter de principes van toegankelijk toerisme staat. Leden van ENAT zijn verplicht de 'Code of Conduct' te ondertekenen en de principes na te leven. 

Zie hier de lijst met bedrijven en organisaties die de Code of Conduct ondertekend hebben.

Lees de ENAT Code of Conduct onderstaand in het Engels. 

Our Commitment:

1. Recognition of equal rights: We recognise that all people have the right to enjoy tourism, whatever their background or abilities, and we work to promote this right in our activities.

2. Personal attention: We welcome all customers and make it our priority to meet their individual needs.

3. Removing and preventing access barriers: We are committed to planning and carrying out improvements to our infrastructure, products, services and information, using a ‘design-for-all’ approach, in order to remove or minimise access barriers and contribute to sustainable and accessible tourism for all.

4. Improving our knowledge, competences and skills: We follow recognised ”good practices” and guidance for tourism accessibility provided by ENAT, and we are committed to continual staff training which takes into account respect for human diversity and disability awareness, ensuring that all customers are welcomed and served appropriately.

5. Monitoring: Our organisation ensures that customer services are monitored and access is improved as far as possible, within our financial means.

6. Our suppliers: Wherever possible, we work with suppliers who also recognise and respect the principles contained in the ENAT Code of Good Conduct.

7. Complaints handling: Our organisation has a complaints procedure available to customers so that they may report their possible dissatisfaction with our advertising, information, facilities or services. All complaints are handled promptly and fully.

8. Management responsibility: We regard good access for all visitors as part of our wider Social Responsibility. Our management team includes a resource person who is responsible for accessibility matters and who can be contacted by staff and clients.

Name: .................................
Position: ..............................
Email: .............................….
Telephone: ……………………………..

Signature: ...............................................
Date: ..................

The ENAT Code of Good Conduct is exclusive to Members of The European Network for Accessible Tourism non-profit association.

Onderstaand een voorbeeld van het ENAT Code of Good Conduct logo wat gebruikt kan worden in de marketing en promotie.