ENAT Library Item

ENAT Library Items

  • Accessible Air Travel brochure by German Aviation Association

    Accessible travel advocates in Germany, together with the German Aviation Association have updated the recommendations on accessible air travel. The only difference to the first edition is the addition of the respective Special Service Request (SSR) Codes to each disability to avoid misunderstandings.

  • EU Parliament Study Report - Transport and Tourism for Persons with Disabilities and Persons with Reduced Mobility

    8 May 2018. This study has undertaken literature reviews, user and experts’ questionnaires, interviews and workshop surveys, analysis of EU legislation, SWOT and Multi-Criteria Analysis, identification of best practices and analyses of case studies. This has led to a mapping of accessibility across the EU Member States (identifying relevant state clusters) for three different sectors: local transport, long-distance transport, and tourism. Specific policies, research priorities and recommendations are made per state clusters and for the EU, which can enhance accessibility in each of the three sectors.

  • Final Report. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe

    This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.

  • Mind the Accessibility Gap, 2014, Brussels - Conference Presentations

    On 6 June 2014 the European Commission, DG Enterprise and Industry, Tourism and Cultural Instruments Unit held a conference for tourism stakeholders where the results of three specially commissioned studies on Tourism Accessibility in Europe were presented and discussed by a distinguished panel of tourism practitioners and stakeholders. Speakers' presentations are available for download on this page in PDF format.

  • European Standardisation of Accessible Tourism Services

    A slide presentation with the main results of a Study on EU accessible tourism standards, by Ivor Ambrose, Pilar Soret and Carolina Vicens given at the Fundación ONCE International Congress on Tourism for All, Valladolid, Spain, 26 November 2010.

  • CEN Summary, Background and Proposals related to European Commission Programming Mandate M/371 in the Field of Services

    Following the European Commission's Mandate/M371 this Final Report provides an overview of current and future European service standardization activities, bringing together the results of all 11 projects into an overall comprehensive analysis. The report: Summarizes the methodology and activities undertaken; Outlines the overall findings from the research and seminars, highlighting: details of standardization work already started at the CEN level; details of standardization work to start following the feasibility work and needs for future service standardization activities; Provides recommendations and conclusions, Outlines the next steps.

  • Study on the Competitiveness of the EU Tourism Industry - with specific focus on the accommodation and tour operator & travel agent industries

    The Study on the Competitiveness of the EU tourism industry - with specific focus on the accommodation and tour operator & travel agent industries - was commissioned by the Commission and run by Ecorys. Disclaimer : The views and propositions expressed in the study are those of the experts and do not necessarily represent any official view of the European Commission or any other organisations mentioned in the Report.

  • Strengthening Small and Medium Sized Enterprises in the Asia-Pacific Travel & Tourism Industry

    A study prepared for presentation at ITB Asia, 24 October 2008, Singapore. With the search for new, long-term oriented, equitable and sustainable social and economic systems now robustly under way, the travel & tourism industry is extremely well placed to prove that it can be a part of the solution. This study is meant to draw attention to the importance of small and medium sized enterprises (SMEs) in the Asia Pacific travel & tourism industry. If travel & tourism is just as important an economic sector as telecommunications, agriculture and manufacturing, it important to recognise the immense contribution of its SMEs to job creation, foreign exchange earnings and poverty alleviation, as well as their contribution to creativity and innovation.

  • Accessible Tourism Research Snapshot

    This document profiles key Sustainable Tourism Cooperative Research Centre (STCRC) research into disability and accessible tourism perspectives and issues, an important and growing component of the Australian tourism landscape. The publication, available only in PDF format and free of charge, has been developed with the visitor, service provider, planning agency and industry operator in mind, bringing together summaries, statistics, key findings and recommendations in an easily accessible format.

  • ENAT Study Report No. 3. Towards 2010: Disability Policy Challenges and Actions for the European Tourism Sector

    The title of this report refers to 2010, the year which was set as the end-point of the European Disability Action Plan. The plan was launched in 2003, to combat discrimination and improve the participation of disabled citizens in European society. The report examines European tourism policy developments over the past two decades and argues that new policies are needed to make tourism accessible for all on a much wider scale. This is due to three critical factors: global competition, demographic ageing - with more older and disabled citizens wanting to travel, and the strengthening of disability rights, which will bring increased demand for accessible tourism services. The report presents new policy objectives and targets, and a 'Road Map' for how accessible tourism policies might be implemented across Europe in the years ahead.

  • ENAT Study Report No. 1. Rights of Tourists with Disabilities in the European Union Framework

    Accessibility in tourism in a social right that concerns all citizens in Europe. In Europe it is estimated that 10% of the population have some type of disability, this means around 50 million people. And this number will continue to grow due to the inevitable process of demographic change as half of them are over 65. It can be deduced that accessibility is essential for 10% of the population, necessary for 40% and convenient for 100% of the population. In recent years the rights of disabled people to travel and to participate in tourism, leisure, sport and other activities away from home have been strengthened in a number of areas by legislation and regulations at international, European and national levels. This report presents an overview of the key legislation and the way in which the rights of people with disabilities are being extended and safeguarded. The report shows many examples of how the front-runners in sections of the tourism industry are beginning to respond to the increasing demand for accessible tourism products and services.

  • ENAT Study Report No. 2. Services and Facilities for Accessible Tourism in Europe

    As part of the two year ENAT work programme 2006 – 2007, a study of services and facilities for accessible tourism in Europe was conducted by Toegankelijkheidsbureau (Belgium). This report presents definitions of accessible tourism, the target public and their specific needs, leading to an overview of services and facilities that tourism providers can adopt to improve accessibility.

  • European Union Air Passengers' Complaints Form

    Air Passengers' Complaints Form provided by the European Commission, for use in relation to flights from and to EU airports. The form should be filled in by the passenger and sent to the National Enforcement Body of the EU member state which the plane flew to or from.