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11. My companion is disabled and we wish to complain about the poor service on a recent flight in/to/from Europe. Can you help us to contact the appropriate agency?

    My companion is disabled and we wish to complain about the poor service on a recent flight in/to/from Europe. Can you help us to contact the appropriate agency? ENAT does not handle passenger complaints nor is ENAT an authoritative (statutory) body for travel or tourism businesses in Europe. Air

    Published At 23/03/2008
    63%

12. Scandic Launches First Hotel Information Service For Guests with Special Needs

    . This is a unique service and a fantastic aid for all our guests, and the list will constantly be updated

    Published At 01/09/2009
    63%

13. Training Resource Accessibility Standards for Customer Service, Ontario Regulation 429/07

    A training or compliance toolkit. Please have a look at Unit 2: The Customer Service Standard at page 10 of the pdf that can be found in the attached document.

    Published At 05/05/2010
    63%

14. How can tourism become more accessible? BBC World Service "Business Daily" radio programme

    : BBC World Service programme announcement Listen again as a Podcast All episodes of the BBC Business

    Published At 26/01/2024
    63%

15. Personal Assistance Service for Disabled Travellers in Madrid

    ://www.accessiblemadrid.com/en/blog/personal-assistance-disabled-travellers-madrid Read more in Spanish... travel experience when they travel to Spain. As part of our broad range of services for disabled travellers visiting Madrid, we offer Personal Assistance Services (PAS). Personal Assistance Services

    Published At 31/12/2016
    54%

16. Accessible Portugal Wins Tourism Service Award

    Earlier this year, ENAT Member 'Accessible Portugal' won the annual tourism award, from the Portuguese Tourism Board, for the best project in the “Services” category. This award recognises the work carried out by Accessible Portugal, as a relevant contributor for the qualification of Portugal

    Published At 30/04/2009
    54%

17. Technology at the Service of Tourism for All

    para Todos. 12:40-13:10 Buenas prácticas internacionales. En colaboración con: Sr. Ivor Ambrose...́cnico: Cadena de accesibilidad en el sector de turismo & viajes en España. Moderador: Sr. Jesús...́a, Director de I+D+i de Patentes Talgo: “El tren en tu móvil”. Sra. Mari Satur Torre, Directora de

    Published At 07/01/2015
    54%

18. Promoting Safe Egress and Evacuation for People with Disabilities

    or by telephoning the Dublin office on: (00353) (0)1 608 0400. Visit the NDA Website

    Published At 07/04/2008
    45%

19. Public Consultation on Universal Design for customer engagement in tourism services by National Standards Authority of Ireland

    to assist Tourism Service Providers to make their products and services for communications more accessible... for the application of Universal Design by Tourism Service Providers. It outlines Universal Design requirements... requirements and guidelines set out in this Irish Standard, Tourism Service Providers will be developing

    Published At 11/03/2013
    36%

20. CEN Summary, Background and Proposals related to European Commission Programming Mandate M/371 in the Field of Services

    the need for a strategic approach to service standardization, whereby using all available resources to develop service standardization in a more structured way. In July 2005, the EC and EFTA addressed... proposed strategy and submit projects, whether sectoral or horizontal, that examine particular service

    Published At 23/01/2010
    34%