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Lonely Planet and the European Network for Accessible Tourism (ENAT) join forces to promote inclusive tourism around the world


ENAT Partner, Lonely PlanetUPDATE: 10 August 2020.

Lonely Planet reduced its staff in May 2020, leading to the termination of employment of Martin Heng, ENAT's contact person at the company and manager of LP's Accessible Travel Guides. As a result, the MoU between ENAT and Lonely Planet has been withdrawn.

Martin Heng continues to collaborate with ENAT in his role as Honorary Member of the ENAT Board of Directors.  

We thank Lonely Planet and Martin for the excellent cooperation throughout the last 5 years, which saw the publication of 3 editions of the Lonely Planet Accessible Travel Guide, developed in cooperation with a number of ENAT members and partners.    

The information below is retained as a record of the MoU.

- Ivor Ambrose, Managing Director, ENAT.

Melbourne and Brussels, 27 July 2015. Global travel brand and guidebook publisher Lonely Planet and ENAT, the European non-profit association working for accessible inclusive tourism, have established a cooperation agreement to bring greater attention to the requirements of visitors with disabilities and other travellers with specific access needs.

Global travel brand and guidebook publisher Lonely Planet and ENAT, the European non-profit association working for accessible inclusive tourism, have established a cooperative agreement to bring greater attention to the requirements of visitors with disabilities and other travellers with specific access needs.
Their aim is twofold:

  • to show tourism suppliers and destinations around the world how they can benefit from reaching out to the accessible tourism market; and
  • to encourage people with a broad spectrum of access needs to explore their world with greater confidence so as to enjoy new experiences and the many benefits of travel.

Improving and sharing information about access

Signing the new Memorandum of Understanding on behalf of Lonely Planet, Accessible Travel Manager Martin Heng, who himself became disabled due to a cycling accident, remarked:
“...Large parts of the tourism sector are still unaware of the potential of the accessible travel market and how to meet these travellers’ needs. Thanks to our new partnership with ENAT we will be able to strengthen our efforts to improve information about access and make the accessible places and offers around the world better known to potential visitors. We have a growing community of travellers with access needs who are sharing information about how and where to travel, and we hope to see the supply of accessible destinations increase to meet the growing demand.”

ENAT President, Anna Grazia Laura, welcoming the agreement, adds:
“…The accessible tourism market is worth €150 billion in Europe alone but many businesses hold onto the mistaken belief that this is a ‘niche’ market in which it is difficult for them to turn a profit. In fact, good access and inclusive customer service should be everybody’s business! Through our studies and the work of our members in over 30 countries we are seeing that tourist destinations and suppliers who create inclusive, accessible offers are gaining more customers as a result. The market is extremely diverse and includes the growing numbers of seniors, visitors with disabilities and families with small children.”

Laura concludes: “We are really excited to be working with Lonely Planet, bringing ENAT’s members and partners closer to the worldwide customer base that seeks accessible offers. This is a great opportunity for bringing a fresh and innovative spirit to the tourism sector. With our cooperation agreement we will be connecting with communities and businesses around the world, aiming to fulfil our mission to make all destinations accessible for everyone.”

As a result of their new Memorandum of Understanding, Lonely Planet’s Travel for All Google+ community will be connected with ENAT’s web and social media channels, and the two partners will collaborate in joint promotion of each other’s initiatives through publications, tourism conferences, events and incentive programmes.

In the last two years Lonely Planet has turned the spotlight on accessible travel, collecting and sharing information about accessible destinations and activities with its global following via its Travel for All community and Martin Heng’s Twitter account (@Martin_Heng).

Lonely Planet’s first access guide, Accessible Melbourne – developed by a team led by Heng and available at – offers relevant advice for visitors with mobility, hearing and visual impairments. Offered as a free e-book, it has proved to be a great success with more than 10,000 downloads since its publication in December 2014.

To Editors:
Lonely Planet is the world’s leading travel media company, supplying inspiring and trustworthy information for those planning a trip, on the road or browsing as an armchair traveller.  2013 marked the company’s 40th anniversary and to-date, Lonely Planet has printed over 130 million books in 13 languages to almost every destination on the planet. It also boasts mobile apps, a complete ebook portfolio, an award-winning website, and a dedicated traveller community. Visit us at, join us on Facebook and Twitter (@lonelyplanet and #lp).

The European Network for Accessible Tourism (ENAT) is a non-governmental association established under Belgian law, with the aim of promoting accessible tourism on a non-profit basis.

  • ENAT’s mission is to make European tourism destinations, products and services accessible to all visitors and to help promote Accessible Tourism around the world.
  • ENAT seeks to further the development of accessible tourism at an international level, meaning to make travel and tourism everywhere possible, safe and comfortable for all, including people with disabilities, seniors, families with small children and others who have specific access requirements.
  • ENAT members include over 150 member organisations in more than 30 countries in Europe and overseas.

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