ENAT

Accessible Tourism in the New EU Sustainable Tourism Strategy - ENAT's Priorities

Ivor Ambrose — Wed, 08 Apr 2026 11:18:00 GMT

The European Commission plans to launch its new tourism strategy in the summer, 2026. ENAT sets out the case for investing in Accessible Tourism as a driver of higher service quality, benefitting the industry, communities and tourists.

Accessible Tourism in the EU Sustainable Tourism Strategy

Following the High-Level Strategic Dialogue with Commissioner Tzitzikostas, Brussels, 25 February 2026.

Investing in Accessible Tourism is critical to the future of the European tourism industry.

Tourism demand in Europe is inevitably shaped by the needs of human diversity, in terms of visitors’ ages, abilities, health conditions, changing access needs and travel preferences.

Seniors make up a significant and growing part of the tourism market. This age cohort, and visitors with disabilities who both need good access, travel throughout the year - often with friends and family, stay longer, spend more per trip, and when satisfied, make more return visits than the average tourist.

Good access benefits all visitors by ensuring comfort, safety and higher quality.

Considering these facts, integrating accessibility in the European Sustainable Tourism Strategy will contribute directly to improving the quality, resilience and competitiveness of the European tourism ecosystem.

Accessibility is often framed, mainly, as part of social inclusion policies, without recognising its great potential for increasing competitive advantage, stimulating economic growth and supporting sustainable tourism development, as documented in the EC DG Enterprise and Industry Report of 2014, Economic Impact and travel patterns of accessible tourism in Europe – Final report.

To unlock this potential, the Strategy should focus on three priorities:
1. supporting the implementation of the European Accessibility Act and relevant accessibility standards in the tourism sector;
2. increasing investments in accessibility through targeted incentives and support measures which will raise the quality of tourism offers and deliver return on investment;
3. improving knowledge transfer and raising skills in accessibility across the tourism workforce, through initiatives such as the Pact for Skills and EU Tourism Academy.

Accessibility, which ensures equal participation and enjoyment of tourism by all visitors, must be considered as a fundamental enabling factor across the tourism value chain.

“Good access for all” contributes directly to several key objectives of EU tourism policies by:
• contributing to the sustainability of tourism infrastructure and services
• fostering usability of tourism information systems and digital services
• building resilience of tourism destinations, leveraging the wider market
• stimulating competitiveness of the European tourism ecosystem.

A group of friends on a city tour. Photo: Xun Ji.

In practice, accessible tourism requires a Universal Design approach for tourism services, products, environments and information, supporting social inclusion, benefitting all visitors and the host communities.

“Accessibility should be achieved by the systematic removal and prevention of barriers, preferably through a universal design or ‘design for all’ approach, which contributes to ensuring access for persons with disabilities on an equal basis with others.”
- European Accessibility Act

Tourism operators and Destinations require guidance, incentives and support mechanisms to achieve accessibility measures effectively in practice.

The European Accessibility Act and related EU regulations and accessibility standards provide a regulatory framework and tools supporting the implementation of accessibility in the tourism value chain, including:
• transport and passenger rights
• package travel
• ICT, Web accessibility and digital services, e-commerce
• the built environment
• employment of persons with disabilities.

The EU Sustainable Tourism Strategy should support greater awareness, understanding and uptake of relevant access standards, aligning with the initiatives of the AccessibleEU Resource Centre and UN Tourism, by helping tourism businesses and destinations implement accessibility requirements both in their workforce and their tourism offers.

However, the economic return on investment in accessibility remains insufficiently documented and recognised across parts of the tourism sector.

What is measured supports decision-making

Measurement is the first step to obtain clear evidence that can guide the way ahead. The EU Sustainable Tourism Strategy should seize the opportunity to begin systematic data collection on accessibility demand and supply of accessible tourism services, to inform tourism stakeholders and support policy-makers’ decisions.

Areas for the development of relevant indicators could include:
• investments in accessibility improvements
• user access needs and user satisfaction
• impacts on visitor flows and seasonality
• economic return on accessible tourism investments.

Skills and capacity building

Skills are central to the effective implementation of accessibility. The new tourism strategy should support the integration of Universal Design principles into tourism training programmes and professional education initiatives targeting tourism businesses, SMEs, destination management organisations and public authorities.

This effort could build on existing EU initiatives such as the Pact for Skills for Tourism, and Erasmus plus funded projects, encouraging the inclusion of accessibility and Universal Design as core competencies within tourism workforce development.
Accessibility should therefore become a core competence across the tourism workforce.

Synergies with AccessibleEU

The AccessibleEU Resource Centre, launched by the European Commission, represents an important initiative supporting the implementation of accessibility legislation. Transport accessibility already represents a key pillar of AccessibleEU.

ENAT sees a strong opportunity to strengthen the role of tourism within this initiative, if it is renewed beyond 2026. For example by targetting:
• guidance and training for the tourism sector on implementing access measures
• mutual learning and dissemination of best practices among tourism destinations
• support tools for tourism SMEs.
Such synergies would increase the visibility and practical impact of accessibility within EU tourism policy.

Conclusion

Accessibility represents a strategic opportunity for European tourism.
By integrating accessibility more strongly into the EU Sustainable Tourism Strategy, the European Union can simultaneously:
• improve the quality of tourism services for all visitors
• support the digital transition
• strengthen destination resilience
• enhance the global competitiveness of 'Destination Europe'.

Accessible tourism is quality tourism.

The European Network for Accessible Tourism (ENAT) stands ready to support the European Commission in advancing accessibility within EU Tourism policies and actions.

Download the text: "Accessible Tourism in the EU Sustainable Tourism Strategy" by ENAT from the Downloads section of this page in PDF format.

About ENAT

The European Network for Accessible Tourism is a non-profit association, founded in 2008 following a successful EC-funded pilot project on "Mainstreaming disability in the tourism sector”. It is a multi-stakeholder association of actors from across the tourism ecosystem, including destinations and public authorities (NTOs, DMOs, cities), educational institutions and user organisations representing persons with disabilities.

The mission of the European Network for Accessible Tourism is:
“...to make European tourism destinations, products and services accessible to all visitors, (considering the diversity of users and the increasing ageing population}, and to promote accessible tourism around the world”.

ENAT addresses both the demand and supply sides of tourism, and provides a representative voice towards European policy-makers and organisations whose actions have a direct influence on the tourism sector, aiming to make Europe the most competitive accessible tourism market, globally.
ENAT is committed to strengthen EU policies on combatting discrimination towards people with disabilities, leading to greater social inclusion, within the framework of sustainable tourism development.
ENAT has made Commitments and Pledges for enhancing accessible tourism services under the EU Transition Pathway for Tourism, which it is fulfilling through numerous projects, initiatives and networking activities.
ENAT is a Partner in the AccessibleEU Resource Centre, which supports the full implementation of the European Accessibility Act across all EU Member States.
ENAT has established binding MoUs with UN Tourism, the ONCE Foundation, Blue Flag International and other partners, collaborating in the development of accessible tourism policies, standards and tools for public and private sector actors, globally.
ENAT is a core member of the EU Tourism Manifesto Alliance
ENAT is a member of the Active Tourism Coalition which calls on European institutions to recognise Active Tourism as a strategic pillar of sustainable, competitive, and resilient tourism across Europe.

Web: https://www.accessibletourism.org
Email: enat@accessibletourism.org

ENAT - European Network for Accessible Tourism a.s.b.l.
Grasmarkt 61 / Rue du Marché aux Herbes 61, 1000 Brussels, Belgium.
Company no. 0897.614.640
European Transparency Register: No. 7964210133-55

34th Nordic Symposium on Tourism and Hospitality Research, Iceland

Ivor Ambrose — Sun, 05 Apr 2026 09:44:44 GMT

Tourism in a Changing World: An Active Agent for Good? 6 - 8 October 2026, Reykjavík, Iceland.

The 34th Nordic Symposium on Tourism and Hospitality Research invites researchers, practitioners, and policymakers from various disciplines and backgrounds, as well as community voices to explore how tourism can serve as a driver of positive transformation.

How can the field contribute to a more equitable, sustainable, and regenerative future?

We welcome critical perspectives, innovative practices, and grounded solutions that engage with tourism’s responsibilities in an era of profound global change.

Topics include but are not limited to:

How can tourism mitigate climate change rather than contribute to it?
Can tourism support geopolitical stability, or is it inherently vulnerable?
How can wellbeing for staff, tourists, residents, and nature be measured, managed and integrated into tourism policy and development?
What role can AI play in making tourism more inclusive?
How can destinations be developed in ways that benefit all stakeholders equitably without compromising the environment?
How can diversity, equity and inclusion be embedded into tourism development?
What makes a tourism experience regenerative for communities, environment and visitors?
What opportunities and challenges arise when considering tourism degrowth?

Alongside traditional paper presentations, we encourage innovative and creative contributions designed to provoke thought and inspire dialogue.

If you have ideas for formats beyond the traditional paper presentation, such as outdoor sessions, workshops, or other creative setups, please get in touch with the conference organisers.

Join us in reimagining tourism as an active agent for good.

Contact by Email: rmf@rmf.is

Further Information and Abstract Submission

Abstracts should be submitted by 15th April 2026.

Visit the Conference Website

The 8th International Universal Design Conference. Advancing a more inclusive and sustainable world for everyone, UD26

Ivor Ambrose — Sat, 04 Apr 2026 14:26:00 GMT

The conference will be held at the Galmont Hotel, Galway City, Ireland from 4-6 November 2026.

UD26 will bring together practitioners, researchers, policymakers, students, and industry leaders to explore the theme: “Advancing an Inclusive and Sustainable World through Universal Design.”

Since 2012, the International Conference on Universal Design has served as a recognised platform for sharing research, innovative practice, and lived experience across disciplines.

UD26 will continue this tradition by creating a dynamic forum for knowledge exchange, collaboration, and networking among the global Universal Design community.

Organised by The Centre for Excellence in Universal Design at the National Disability Authority and the University of Galway.

Call for Contributions

Contributions may be submitted for consideration as follows:

Practical Contributions
Scientific/academic papers

Oral contributions can be made in person at the conference in any of the following formats:

15-minute presentations with 5 minutes for questions and answers
Posters
Workshops

Important dates

Submission of abstracts opens: 6 March 2026
Closing date for submission of abstracts: 15 April 2026
Author notification: 20 May 2026
Closing date for submission of full scientific papers: 26 June 2026

For further details about the conference and the venue, visit the conference website at: https://ud26.ie/

ECTN Awards 'Destination of Sustainable Cultural Tourism 2026' 13th edition

Ivor Ambrose — Tue, 24 Mar 2026 13:06:00 GMT

Awards for the 2026 Edition will address "Sustainable Tourism Strategy and Culture Compass for Europe: Synergies for Regenerative, Smart and Resilient Cultural Tourism".

Applications must be submitted by 15th May 2026.

The Awards will be given for achievements by cultural tourist destinations which have produced significant results related to enhancing visitor experience while respecting traditions and involving local host communities.

The 2026 Awards address both tangible and intangible heritage-related aspects of resilient, smart and sustainable cultural tourism development and promotion under the following main headings:

Resilience in Sustainable Cultural Tourism (linked to the INSPIRES SMP-COSME project), including natural heritage, green transition, and climate action.
Creative Tourism and Co-Created Cultural Tourism Experiences. Supported by the Creative Tourism Network.
Digitalisation in Smart Tourism - Cultural Heritage and Creativity aspects, enhancing visitor experiences (linked to the ‘Smart Tour’ Interreg Europe project). Supported by Europeana.
Transnational Thematic Tourism products involving Culture and Heritage, including European Cultural Routes and European Heritage Label networks, cross-border and multi-destination tourism initiatives involving at least 2 countries.
Active, Slow and Accessible Cultural Tourism - Walking, Cycling and Hiking Tourism around Culture and Heritage. Supported by ENAT.
Regenerative Cultural Tourism & Heritage Led Destination Regeneration - Regenerative Tourism Synergies with Culture and Heritage.

The applicants must address one of the above themes and present projects, initiatives or activities that have been completed during the past 3 years. Award winners will be recognised as examples of excellence inspiring other tourist destinations and stimulating further development of resilient, smart and sustainable cultural tourism initiatives.

Awards Ceremony on the island of Skiathos, Greece

Award winners will be announced at the Awards Ceremony to be held during the 19th International Conference for Cultural Tourism on the theme of "Sustainable Tourism Strategy and Culture Compass for Europe: Synergies for Regenerative, Smart and Resilient Cultural Tourism", organised by ECTN on 23-26 September 2026 on Skiathos island, Thessalia Region, Greece.

The selected finalists will be invited to the ECTN Conference 2026 and to the Awards Ceremony on 24 September. The organiser and partners will not reimburse any costs for attending the Awards Ceremony, but the conference fee will be waived for up to two persons per finalist.

Who can apply?

The ECTN Awards are open to all tourist destinations across Europe, national, regional and local authorities, tourism boards and associations, destination management organisations, museums, heritage sites, interpretation centres, cultural routes, festivals and cultural NGOs.

Applications

Applications must be submitted online at the dedicated platform:
https://culturaltourism.awardstage.com

For full details about the Awards Jury and Award Criteria and general conditions, visit the ECTN Awards 2026 Webpage

About the Awards

Cultural tourism is the fastest growing sector of European tourism and can contribute both to the sustainability and competitiveness of tourism in the European Union and beyond, as well as to the sustainable future of cultural assets, heritage sites and local communities.

Cultural Tourism products and services are important factors in sustainable development, contributing to the protection and promotion of cultural heritage, the extension of the tourism period, as well as increasing culture and heritage awareness among tourists and host communities, regional GDP and its multiplier effects.

These Awards enhance the visibility of European cultural tourism destinations, create a platform for sharing experience and knowledge and promotes networking between destinations. The Awards Contest is open to tourist destinations across Europe, to showcase their results and outputs in sustainable cultural tourism under several selected categories each year.

The Awards have been organised since 2014 by ECTN around annual themes, for the benefit of destinations, communities, associations, businesses, citizens and visitors.

The 2026 edition of the Awards for ‘Destination of Sustainable Cultural Tourism’ is organised by ECTN in partnership with Europa Nostra, the European Travel Commission and NECSTouR, supported by Europeana and in the framework of the INSPIRES SMP project. It follows on from the 2018 edition of the Awards which was held as a contribution to the ‘European Year of Cultural Heritage’ (EYCH2018) and the 2019-2025 editions, by a similar partnership that aims to contribute to the legacy of EYCH2018 through relevant EU initiatives.

Contact ECTN: Email info@culturaltourism-net.eu

Member Report: New Accessible Tourism Actions in Iran, 2025

Ivor Ambrose — Sat, 21 Mar 2026 16:21:00 GMT

In 2025, new measures were taken by me, Ali Kharazi, to develop, educate, and grow accessible tourism in the country of Iran. This report presents the actions taken.

1. Article

An article was published by the International Journal of Economics and Management Engineering by Ali Kharazi, H. Aghajani, and B. Hesam Azizi. The article reports on the study to identify and classify the entrepreneurial opportunities in the blind tourism industry in Khuzestan Province, covering several areas of the tourism sector, such as Travel Agency, Handicrafts, Museum and Historical Sites, Accommodations, Transportation, Digital and Technology, Food and Beverage, and Tour Operators .
Download the journal article from the Downloads section of this page.

2. Seminar and workshop

Photo: Seminar at at Takhti Hotel in city of Ahvaz. led by Ali Kharazi.

Currently, because accessible tourism is a new topic in Iranian tourism, most workshops and training seminars are presented on the principles of accessible tourism. The seminar and workshop of accessible tourism was presented by Ali Kharazi in order to increase the level of knowledge of tourism activists about accessible tourism as follows:

Principles and Foundations of Accessible Tourism Seminar: the seminar was presented at Takhti Hotel in city of Ahvaz. A group of touristguides, travel agencies, nurses, correspondents, experts of tourism, managers of the hotels, the governors of cities in Khuzestan province, and agent of Ahvaz municipality participated in this Seminar. The definition of accessible tourism, its classifications, various services of target groups, and the concept of inclusive tourism were presented.
Workshop on operating tours for the blind and deaf: The workshop was presented in City of Hamedan (Center of Hamedan Province) for tourist guides of Hamedan in order to prepare for operating a tour for visitors who are blind or deaf. 15 tourist guides participated in this workshop. It can be said that after this workshop, the first para-tour was operated for visitors who are blind at Hamedan medical museum. Also, a para-tour for deaf people will be operated as soon as possible.

3. Blind tour in Hamedan

As mentioned above, the first blind tour was operated in the City of Hamedan at the medical museum. 10 blind tourists (5 men and 5 women) were participated in this tour while 5 tourist guides assisted them during the tour. Audio file about the museum, several maquettes of objects at the museum, and a brochure in braille were some services of this tour.

Ali Kharazi was invited by the Hamedan Cultural Heritage, tourism and handicrafts administration to participate in the tour as a designer, tour leader and presenter of the workshop.

4. Field reviews

Field reviews were carried out in several cities of Khuzestan Province and also in the city of Hamedan in order to develop and improve tourism infrastructure of accessible tourism and also detect its weak and strength points in several fields such as historical sites, museums, restaurants, accommodation, transportation, urban pathways, traffic lights and so on.

Shushtar: Shushtar is one of the most important cities in Khuzestan province because of its Ancient Hydraulic Systems (UNESCO Site). This city visit took place over two days and one night. During this visit, urban streets, hotels, restaurants, and important historical sites were visited, and two meetings were held with the director of the Shushtar World Base and Shushtar tourism activists in various service sectors.
Shush: The UNESCO SITE in Shush consists of the Shush Museum, Apadana Palace and handicrafts part, in which various subjects and plans were considered such as equipping the museum for accessible tourism groups and creating a special museum for the blind, and entrance and exit ramps.
Haft-Tappeh museum and Tchogha Zanbil UNESCO Site: Haft-Tappeh museum experienced three accessible tours (2 tours, one tour for deaf people). In addition the museum improved some equipment for accessible tourism. During the new visit, ramps, tablets in braille, maquettes and mos importantly, the conditions for the creation and use of technology and Artificial Intelligence were examined. Also, a pathway in Tchogha Zanbil especially for wheelchair users and old people was reviewed.

Photo: Blind visitors at the Haft-Tappeh Museum gather around a scale model of the ziggurat.

Izeh Archaeological Museum: The Accessible project of Izeh Archaeological Museum has progressed very well since 2015. Generally, the final plan of accessible tourism at Izeh museum was completed after reviewing the museum, meeting with manager of museum, reviewing conditions of pathways, restaurant and accommodation in city of Izeh. The final plan of improving infrastructure for accessible tourism is ready and the project will be implemented after financing is supplied.
Hamedan: The infrastructure of Hamedan in streets, pathways historical sites such as Hegmataneh (UNESCO SITE), Abu Ali Sina museum, and Baba-Taher Shrine, Ganjnashe Shrine as well as hotels and restaurants was visited. In addition two meetings with touristguides and manager of Abu Ali Sina museum were held in order to improve infrastructure and other facilities especially in digital and technology part.
Ahvaz: some tourism services parts of Ahvaz (center of Khuzstan Province) have shown great interest in accessible tourism services. One of the hotels under construction is planning to fully implement accessible infrastructure in the hotel. As a result, several meetings were held with the hotel manager as a consultant. In addition two restaurants tried to improve services for sub-group of accessible tourism In addition to creating entrepreneurial opportunities for the blind, deaf, and disable people.

Photo: The nineteenth century Shush Castle, now a museum, in the Khuzestan Province of Iran.

5. Next plans

Education is the most important thing in accessible tourism in Iran. In other words, education plays the key role in growing and improving accessible tourism and facilities in different parts of tourism services.

As a member of the European Network for Accessible Tourism, I am striving to further develop accessible tourism in Iran in 2026, based on the commitments of the ENAT Code of Good Conduct by following the 2025 plans.

Thank you,

Ali Kharazi.
International Tourist Guide, Iran.

Download Aki Khazari's illustrated Iran Accessible Tourism Report, 2025 from the Downloads section of this page.

Photo: Ali Kharazi (centre, wearing jacket) in discussion with other men at the Shushkar Watermills.

Ali Kharazi is an Associate Member of ENAT

Accessible Tourism Summit, Vaal University of Technology, South Africa

Ivor Ambrose — Sun, 15 Mar 2026 08:12:00 GMT

Vaal University of Technology Tourism Management programme, in partnership with the African Network for Accessible Tourism and Hospitality Sector (ANATHS) and Disability Services Unit, invites you to the inaugural South African Accessible Tourism Summit.

Dates: 19th and 20th March, 2026
Time : 08:00–15:00 hours
Cost: Free.

Themed Africa's Journey Towards Inclusive & Accessible Tourism: From Policy To Practice, the forthcoming summit aims to elicit actionable insights from self-representation within a dialogue that draws on lived experiences of access-need people for the co-creation of realistic solutions that enable sustainable and accessible tourism.

The Accessible Tourism Summit is in association with the European Network for Accessible Tourism (ENAT)
You are cordially invited to attend this important event.

Programme

Day 1: March 19th | Stakeholder/Industry Session
VUT Conference Centre, Vanderbijlpark, Gauteng, RSA.

Day 2: March 20th | Industry/Student/Curriculum Session
Vaal University of Technology, Desmond Tutu Great Hall, Vanderbijlpark, Gauteng.

Download the Draft Programme from the Downloads section of this page.

OR
Attend online: https://youtube.com/live/UHiNRXrU_Uo?feature=share

RSVP: https://forms.gle/3oWeSnSwmtVkaThZ9

Further information

For more information, email: tshenolom@vut.ac.za

Visit: ANATHS

Download the invitation in PDF format from the Downloads section of this page.

D.G.TOUR. Digital and Gamification Skills for Enhanced Tourism Experiences

Ivor Ambrose — Fri, 13 Mar 2026 17:00:44 GMT

A European cooperation project helping schools to develop digital, creative and inclusive approaches to tourism experiences.

D.G.TOUR is a European project which aims to enhance the creative and digital skills of teachers and students in IT and tourism-related subjects in secondary schools.

The project is developing new training content on the application of gamification, augmented reality and artificial intelligence to create engaging and memorable tourism experiences.

It also seeks to equip teachers and students with knowledge of accessibility in tourism, in order to encourage more inclusive gamified experiences for visitors with specific access needs.

The project started on 1 October 2025 and will run for 30 months.

Background and objectives

The project addresses the growing importance of digital tools in the way tourism experiences are designed, presented and shared. By linking school education with tourism, digital creativity and accessibility,

D.G.TOUR encourages teachers and learners to explore new ways of interpreting places, local heritage and visitor experiences. Its activities and results are intended to support innovative teaching methods, while also promoting awareness of accessibility and inclusion in tourism.

The main activities and outputs include training materials on gamification and accessible tourism, guidance on integrating accessibility into gamification processes, the development of a Gamification Toolkit and related user guidelines, as well as learning, testing and dissemination activities involving teachers, students and stakeholders.

D.G.TOUR is being implemented by six organisations from four European countries, bringing together schools, training providers, digital experts and accessibility specialists. The partnership includes Incipit Consulting, IIS “Cassata-Gattapone”, Aristotelio Secondary School, Economic College “Gheorghe Dragoș”, Mobile Idea and ENAT – the European Network for Accessible Tourism.

The project has already launched a number of activities, including the first partnership meeting in November 2025, dissemination through eTwinning, the presentation of the project at the World Summit on Accessible Tourism in Turin, and the completion of the first online transnational training activity in February 2026. These actions reflect the project’s aim of combining innovation in education with European cooperation and dissemination.

For ENAT, participation in D.G.TOUR represents an opportunity to contribute its expertise in accessible tourism to a project focused on the future of tourism learning and experience design. Through this cooperation, accessibility and inclusion can be more effectively integrated into digital and gamified apdataproaches to tourism education.

Project data

Financial support: Erasmus+
Grant Agreement No.: 2025-1-IT02-KA220-SCH-000351433
Duration: 1 October 2025 – 31 March 2028

Partners:

Catalonia, Tourism for Everyone

Ivor Ambrose — Tue, 10 Mar 2026 15:58:00 GMT

The Catalan tourism sector is promoting accessibility, thereby giving reality to the principle that persons with disabilities deserve equal conditions in a pluralistic and respectful society. We present you a selection of 19 destinations which offer a full range of adapted tourist resources so that everyone has the chance to enjoy Catalonia's important cultural heritage, its impressive landscapes, its rich gastronomy, and even sporting activities. Catalonia Tourism is a Full Member of ENAT. The Catalan tourism sector is promoting accessibility, thereby giving reality to the principle that persons with disabilities deserve equal conditions in a pluralistic and respectful society. We present you a selection of 19 destinations which offer a full range of adapted tourist resources so that everyone has the chance to enjoy Catalonia's important cultural heritage, its impressive landscapes, its rich gastronomy, and even sporting activities. Catalonia Tourism is a Full Member of ENAT.

The Scandic Hotels’ Accessibility Standard, updated 2025

Ivor Ambrose — Sat, 07 Mar 2026 15:18:53 GMT

Scandic Hotels is a market leader in providing accessible, inclusive serviced accommodation. They have updated their Accessibility Standard in 2025 with a list of 112 Design Checkpoints and 6 Operational Routines to ensure accessibility for all.

Scandic writes:
"Scandic is a pioneer in accessibility. In 2003, we launched our first Accessibility Standard across all hotels, which we update regularly and continue to follow today.

This standard carefully considers how guests move from the parking lot into and throughout our hotels. Disability organisations, guests with physical disabilities, and insights from observant Scandic team members have been central in creating the standard.

The first part of the standard describes physical environment and construction requirements and clearly marks which points are mandatory to all hotels and which points only apply to new or reconstructed or newly built hotels.

The second part focuses on operational routines to ensure daily operations creates an inclusive guest experience.

The appendices provide more detailed explanations, including the design of bathrooms and bedrooms, as well as a procurement list for all necessary accessibility features.

The standard applies in all countries where we operate and aims to comply with ISO 21902 – Accessible tourism for all, as well as legal requirements. However, local adaptations may occur due to regional regulations.
If legislation is stricter on a certain point, Scandic follows the stricter rule.

In addition to the standard, all staff at Scandic actively work to provide accessible services for all our guests in everything we do every day.”

Download the Scandic Accessibility Standard, 2025 from the Downloads section of this page.

Partnering for Accessible Tourism - Signing of MoU between ENAT and Association of Thailand Inclusive Tourism (ATIT) at ITB Berlin 2026

Ivor Ambrose — Sat, 28 Feb 2026 10:11:00 GMT

ENAT and the Association of Thailand Inclusive Tourism (ATIT), represented by Nutty’s Adventures, have signed a landmark Memorandum of Understanding (MoU) on Wednesday, 4 March 2026 at the Thailand Pavilion, ITB Berlin.

This agreement marks a new era of cooperation between Europe and the Asia-Pacific region to foster Accessible Tourism, making travel a welcoming and enjoyable experience for everyone.

The MoU will strengthen networks, exchange best practices and promote inclusive tourism among governments, businesses and civil society.

By highlighting Thailand’s proactive role, the signing ceremony demonstrates how collaboration can inspire global action on Tourism for All.

Photo: Dignitaries from Thailand and ENAT at the signing ceremony, held at the Thailand Paviliion, ITB Berlin.
Those present include Mr. Nithi Subhongsang, (signatory, Nutty's Adventures), Hr. Dr. Rüdiger Leidner (signatory, ENAT), Ms Thapanee Kiatphaibool, the Governor of the Tourism Authority of Thailand (TAT), and Assistant Professor Supawadee Photiyarach, representative of the Thailand Science Research and Innovation (TSRI).

Image: Page 1 of the MoU signed by Hr. Dr. Rúdiger Leidner, ENAT and Mr. Nithi Subhongsang, ATIT.

ENAT and ATIT invite stakeholders and partners to join and support this important step towards a world where tourism truly belongs to everyone.

Download the full text of the MoU from the Downloads section of this page.

Further Information

For more details please contact: info@nutty-adventures.com

See also: Accessible Tourism Day at ITB Berlin, 4 March 2026

Nutty's Adventures - Accessible Thailand Tours is an Associate Member of ENAT

ITB Berlin - Accessible Tourism Day

Ivor Ambrose — Sat, 28 Feb 2026 08:29:00 GMT

The German National Tourist Board welcomes participants to this special event at ITB Berlin on 4th March 2026 at City Hall, hall A5 or Online.

This year's programme will focus on:

accessible and inclusive cultural activities
accessible accommodations,
“Reisen für Alle” (national accessibility information system),
Destination management and marketing,
AI and technology
Holidays by and on the water.

Further information and registration for online participation can be found here:
https://www.germany.travel/en/trade/gntb-events/accessible-tourism-day.html

Visit the Website: Accessible Tourism Day

Download the Accessible Tourism Day brochure and programme from the Downloads section of this page.

In addition:

ENAT and the Association of Thai Inclusive Tourism (ATIT), represented by Nutty’s Adventures, will sign a landmark Memorandum of Understanding (MoU) on Wednesday, 4 March 2026 at 16:00, at the Thailand Pavilion, ITB Berlin.

This agreement marks a new era of cooperation between Europe and the Asia-Pacific region to foster Accessible Tourism, making travel a welcoming and enjoyable experience for everyone.

More information: ENAT-ATIT Press Release 28/2/2026

SAVE THE DATES: ENAT Conference and Annual General Assembly, Genoa, Italy, 18th - 19th June 2026

Ivor Ambrose — Thu, 19 Feb 2026 16:27:00 GMT

ENAT is pleased to announce its International Conference and Annual General Assembly taking place back-to-back in Genoa, Italy, this summer. ENAT members, tourism actors and stakeholders are welcome to attend.

ENAT International Conference, Thursday 18 June 2026. "Inclusive and Smart Tourism Destinations: Strategies for innovation"

Time: 10.00 to 17.00 hours, followed by Networking Cocktail.
Venue: Acquario di Genova, Area Porto Antico, Ponte Spinola 16, 16128 Genova, Italy.
Directions: How to find the Acquarium

The Conference Programme is under development and will be published in due course.

Further information and Registration

For further information, visit the conference website, where you can also Pre-register: Inclusivedestinations.org

Conference Organisers

European Network for Accessible Tourism, in association with:

AccessibleEU Resource Centre

AISM - Italian Multiple Sclerosis Association.

ENAT Annual General Assembly, Friday 19th June, 10.00 to 13.00 hours

Time: 10.00 to 13.00 hours, followed by light sandwich lunch.
Venue: AISM - Associazione Italiana Sclerosi Multipla, Sede Nazionale. Via Operai, 40, 16149 Genova.
Directions: How to reach AISM

ENAT Full and Associate Members and official Observers are invited to attend the Annual General Assembly (AGA) where the past year's activities and future plans will be presented and discussed. Non-members may attend, subject to available space.

Registration for the AGA

AGA Notes

Only ENAT Full Members are allowed to vote on motions that are presented at the AGA.

Full Members who cannot attend may give their voting mandate to another Full Member. Each Full Members present may have only one mandate in addition to their own, according to ENAT Statutes.

The AGA Agenda and other documents for the Assembly will be sent to registered participants 14 days before the meeting.

Members and official observers who cannot attend in person should fill in the Registration Form in order to receive the Zoom link to attend the AGA remotely.
Full Members joining remotely will not be able to vote at the AGA. They must mandate another named Full Member who will be attending, to be indicated in the Registration Form

Members' contributions to the 2025 ENAT Annual Report

ENAT Full Members are requested to send information about their activities carried out in 2025, for inclusion in the 2025 Annual Report.
Email: enat@accessibletourism.org

Your information should reach ENAT no later than Friday 15th May 2026.

For reference, read the ENAT Annual Report 2024.

We look forward to meeting you in Genoa!.

Ivor Ambrose, Managing Director

MEJORAS DE ACCESO EN EL CENTRO HISTÓRICO DE ATENAS Y LA ACRÓPOLIS. PASOS HACIA UN DESTINO TURÍSTICO ACCESIBLE

Ivor Ambrose — Wed, 18 Feb 2026 20:42:06 GMT

Estudios Turísticos, n.º 203-204 (1er y 2º T 2015), pp. 127-136.

Author: Katerina Papamichail, Arquitecta. European Network for Accessible Tourism (ENAT).

Resumen

La Ciudad de Atenas ha realizado grandes mejoras en la accesibilidad de su centro histórico y cultural en los últimos diez años. Este desarrollo fue impulsado principalmente por la necesidad de hacer la ciudad accesible para atletas y espectadores que asistieron a los Juegos Olímpicos y Paralímpicos en 2004. En este trabajo se presentan las mejoras más destacadas en el transporte público, en espacios públicos incluyendo un itinerario peatonal accesible de 5 kms que une los yacimientos arqueológicos y acceso a la Acrópolis y el Museo Nueva Acrópolis, declarados Patrimonio de la Humanidad por la UNESCO. El así llamado “programa de unificación”, que comenzó en 2001, tuvo como objetivos restaurar la continuidad turística de la ciudad y crear polos de atracción para sus residentes, proporcionando una mejor calidad de vida dentro de un espacio global a través de la mejora del medio ambiente y sus funciones, destacando la faceta histórica de Atenas. El nuevo sistema de Metro, tren y líneas de tranvía, todos ellos accesibles para personas con deficiencias motrices y sensoriales, y las rutas peatonales que unen los enclaves culturales han generado beneficios más amplios para la ciudad como destino turístico ya que han estimulado un mayor uso de los enclaves y la zona central de la ciudad para turistas y residentes por igual. En conclusión, se demuestra que si se tiene en cuenta la accesibilidad de monumentos arqueológicos e históricos las ciudades pueden desarrollarse de una manera más sostenible, crear nuevas oportunidades para el turismo y mejorar la calidad de vida de sus residentes.

Palabras clave: Grecia, Atenas, turismo, destino, sitios arqueológicos, cultura, patrimonio, monumentos históricos, Acrópolis, museo, accesibilidad, planificación urbana, diseño, peatones, vía peatonal, discapacidades, transporte público, redes sociales, negocios,
calidad de vida.

Abstract:

The City of Athens has made great improvements to the accessibility of its historic, cultural centre in the past ten years. This development was largely prompted by the need to make the city accessible for the athletes and spectators attending the Olympic and Paralympic Games in 2004. This paper presents key improvements in public transport, in public spaces including a 5 km. accessible pedestrian route joining the archaeological sites and access to the UNESCO World Heritage Site of the Acropolis and the New Acropolis Museum. The so called “unification programme”, which began in 2001, aimed to restore the historic continuity of the city, and to create poles of attraction for its residents, also providing a better quality of life in an overall space with upgraded environment and functions, highlighting the historic face of Athens. The new Metro, train and tram lines, all of which are accessible for people with mobility and sensory impairments, and the pedestrian routes linking the cultural sites have given wider benefits to the city as a tourist destination by stimulating greater use of the sites and the central area of the city by both tourists and locals alike. In conclusion, it is shown that by paying attention to the accessibility of archaeological and historical monuments, cities can develop in a more sustainable way, creating new opportunities for tourism and improving the quality of life for residents.

Key words: Greece, Athens, tourism, destination, archaeological sites, culture, heritage, historical monuments, Acropolis, museum, accessibility, urban planning, design, pedestrians, pedestrian route, disabilities, public transport, social media, business, quality of life.

Download the article in Spanish from the downloads section of this page in PDF Format.

Accessible tourism – Nature-based activities for all, needs for assistive devices and information among people with disabilities

Ivor Ambrose — Wed, 18 Feb 2026 19:59:00 GMT

Involvement in nature-based activities is shown to increase health and wellbeing. However, some people with disabilities require assistive devices to be able to participate in such activities. By exploring the needs of persons with disabilities regarding assistive devices, this study aims to gain a better understanding of how accessible nature-based experiences for all can be supported.

Journal of Outdoor Recreation and Tourism 52 (2025)

Authors: Tor Erik Heyerdahl Nyquist, Reidun Birgitta Jahnsen, Trond Bliksvær, Ana Koncul, Karin Marie Antonsen.

Abstract

The article builds on a large-scale digital survey of the needs and experiences of persons with disabilities who were contacted through user organizations and a rehabilitation center in Norway.

Most of the respondents reported that they brought their own assistive devices for activities of daily living, such as crutches, wheelchairs, hearing aids, or a white cane. However, they wanted to rent or lend assistive devices for sports and outdoor activities.

Information about accessibility was reported to be very important but often lacking. To allow for more universally designed services and environments, nature-based travel destinations should aim to provide assistive devices for activities along with ordinary equipment, information
about it on their websites, and competent staff to make nature-based experiences accessible for all.

Management implications

This study highlights the importance of improving accessibility in nature-based tourism through the provision of assistive devices for outdoor activities, such as sit-skis and other adaptive equipment.

Managers of rural travel destinations are encouraged to collaborate with competence centers for training and adaptation, and to establish loan and reuse schemes to ensure efficient use of such equipment.

Providing clear online information about accessibility features can further enhance inclusivity.

Read the full 9-page article at Elsevier-Science Direct

This article is part of a special issue entitled: Physical Activity and Mountain Sports published in Journal of Outdoor Recreation and Tourism.
Corresponding author. Tor Erik Nyquist, Beitostølen Healthsports Center, Sentervegen 4, Beitostølen, 2953, Norway.
E-mail addresses: torerik.nyquist@bhss.no (T.E. Heyerdahl Nyquist).

Keywords:

Convention on the rights of persons with disabilities (CRPD), Accessible tourism, Assistive devices for activities, Nature based activities, Information.

Tourism for Everyone Association, Izmir, Turkey, Annual Report 2025

Ivor Ambrose — Wed, 11 Feb 2026 10:20:10 GMT

2025 was not an easy year for us. Our resources were limited, and our time was precious; however, our motivation never faded.

A Year We Lived, Not Just Completed.

What kept us standing was a shared belief: we believed that access to tourism and culture is not a privilege, but a fundamental right.

Throughout this year, we carried out all our activities with a strong sense of volunteerism, mutual trust, and responsibility. We did not only organise events; we listened together, learned together, adapted, and grew together.

Our Focus Areas: Accessible Tourism, Cultural Rights, Advocacy, and Capacity Building

1. Strategic Partnerships and Advocacy Activities

In 2025, we further strengthened our relationships with local governments and sector stakeholders.

We met with experts from the Turkish Tourism Promotion and Development Agency (TGA) to discuss national-level policies and strategies on accessible tourism.
In March, we signed a protocol with the Izmir Chamber of Tourist Guides (IZRO), which stands as a first in Türkiye. Through this collaboration, we established an institutional foundation for accessibility in tourism.
We organised the “Disability Policy Development Workshop” with Bornova Municipality and actively participated in the strategic planning processes of Çiğli Municipality and Izmir Metropolitan Municipality.

2. “Accessible Museums for a Living Culture" Project (EU-Funded)
Through this project, implemented under the European Union CultureCIVIC grant programme, we aimed to make museums accessible and inclusive for everyone.

At the workshop hosted by Izmir Katip Çelebi University, we discussed “Accessible Museum” standards for four different disability groups together with Ministry representatives, academics, and persons with disabilities.
On December 15, we provided training on “Accessible Interpretation Approaches” to 50 museum staff members and professional tourist guides at the Izmir Chamber of Commerce.
We conducted applied visits at Göztepe Arkas Art Center Painting Museum with the participation of different disability groups and analysed museum accessibility on site.

3. Accessibility in Tourism: Inclusive Travel Experiences
In 2025, we transformed accessibility from a concept into lived experience through inclusive and inspiring journeys.

In July 2025, as a pioneering initiative in Türkiye, we organised an accessible international cruise covering Rhodes, Leros, and Samos with visually impaired participants and their companions. This journey demonstrated that international travel can be barrier-free when accessibility is thoughtfully planned.
We brought history and culture to wider audiences through documentary screenings titled “From Ephesus to Pergamon” held in Izmir and Manisa as part of awareness weeks.
With the guidance of professional tourist guides, we organized accessible cultural tours along the Basmane, Kültürpark, Ödemiş, and Birgi routes. These trips enabled participants from different disability groups to experience heritage sites through inclusive narration, tactile exploration, and shared discovery.

4. Education, Arts, and Awareness Activities

In cooperation with Izmir Metropolitan Municipality and the Germany-based Tanz der Kulturen Berlin, we implemented a five-day pilot Dance Therapy workshop for visually impaired individuals.
Together with Dokuz Eylül University and Izmir Katip Çelebi University, we organised academic talks on “Inclusive Careers” and “Accessible Tourism.”
We ensured the participation of our Association President, Ali Aydoğmuş, in programmes on TRT Radio 1 and Can Radio, where he addressed the social importance of accessible tourism at the national level.

5. Advocacy and Policy Development

We supported the petition campaigns carried out within the scope of the “365 Days We Are Disabled” Platform and actively participated in rights-based meetings with the Mayor of Bornova.
Through the Vision 2074 and World Café studies, we contributed to the inclusion of our “Accessible and Independent Future” approach in reports shaping Izmir’s next 50-year plans.

Photo: Members of the Tourism for Everyone Association, pictured at a project celebration.

Conclusion

In 2025, as the Tourism for Everyone Association, we took significant steps in line with our goals. In 2026, we are determined to continue our work in accordance with our strategic plan.

We invite everyone who wishes to contribute to the development of accessible tourism to walk this path together with us. We grow stronger as we grow in numbers.

İyi çalışmalar dileriz… / We wish you all the best in your work…

Ali Aydoğmuş
President of the Tourism for Everyone Association

Contact and Further information:

Mail: bilgi@herkesicinturizm.org aliaydogmus82@hotmail.com
Web: Tourism for Everyone Association/
Facebook: https://www.facebook.com/Herkesicinturizmdernegi/?locale=tr_TR
İnstagram: https://www.instagram.com/herkesicinturizm_/

The Tourism for Everyone Association is an Associate Member of ENAT.

This Report is part of an occasional series of News submissions by ENAT Members.

World Quality Programme

Ivor Ambrose — Wed, 18 Sep 2019 17:19:37 GMT

The World Tourism for All Quality Programme was offered exclusively by ENAT asbl to tourism operators who strive to deliver the highest standards of excellence in accessible tourism services.

NOTE: (15 November 2024). Due to the impact of the Covid-19 pandemic on tourism businesses, the ENAT World Tourism for All Quality Programme (WTFAQP) was suspended in 2020.
ENAT is actively engaged in examing possibilities to re-start the Quality Programme and invites potential partners to contact us via our Contact Page.

The WTFAQP was launched in Brussels on 26th June 2018 before an audience including representatives of the European Commission Tourism Unit, National and Regional Tourist Boards, tourism operators, NGOs in the tourism sector, organisations of people with disabilities, research institutes and tourism professionals.

An international team of ENAT members developed the Quality Programme over a period of four years, including a pilot phase in Killarney, County Kerry, in the Republic of Ireland from 2016 to 2018, involving twelve hotels of different sizes and offering a range of services.

What is the WTFA Quality Programme?

The programme is:

A guided pathway for tourism providers leading to the World Tourism for All Quality Certificate, recognising their commitment to access for all, enhancing staff competence and ensuring first-class customer service.
An holistic programme based on world-class standards of excellence in tourism management and universal accessibility, combining awareness-raising, training, (building) access audits, improvement actions, access policies and marketing.
Tailored to businesses of different types and sizes, ensuring that all parts of the tourism value chain can take part.*
Supporting sustainable, responsible and accessible tourism in line with the goals and principles of The Global Code of Ethics for Tourism promoted by the UN World Tourism Organisation.
Managed and accredited by ENAT – The European Network for Accessible Tourism non-profit association, and delivered solely through its licenced agents under the supervision of an independent Supervisory Board.

* In the first phase, the Quality Programme is open to hotels and other accommodation services, restaurants and cafés, shops and shopping malls. Other tourism services will come on stream in due course.

Pantou-listed Accessible Tourism Services

On receiving their first certificate, participating organisations are listed on the Home Page of Pantou - The Accessible Tourism Directory.

The first three establishments to be certified under the World TFA Quality Programme were all hotels belonging to the Gleneagle Group, a Killarney-based family-run business which aims to be Ireland's leading hotel and leisure provider offering universal access for all.

At their initial assessment, tourism services can attain one of four grades: Quality Seal, Bronze, Silver or Gold, depending on their level of achievement.

Certification is valid for three years, during which time the organisation will be guided, through the Quality Programme, to maintain its certification or, ideally, to progress to a higher level.

Contact

Use the ENAT Contact Form

or Email: enat@accessibletourism.org

Further information

Download the slide presentation to learn more about the Quality Programme:
- "ENAT Tourism for All Quality Programme" in PDF format (2.4 MB)

This page will be updated with additional information and resources.

Page last updated on 28/11/2024.

Accessible Cities

Ivor Ambrose — Thu, 24 Jun 2010 15:07:51 GMT

Introduction

European Cities have a major role to play in delivering good access both to their own citizens with disabilities and to tourists of all ages and abilities.

Many European Cities are working to build their reputations as accessible, liveable cities - vibrant destinations that offer a warm welcome to all visitors.

Here, at the Accessible Cities Home Page, ENAT publishes the profiles of those cities that wish to showcase their achievements and good practices. These are cities that are setting new benchmarks in their continual efforts to improve accessibility.

The Smart Tourism Capitals of Europe award is a European Commission initiative that recognises best practices in Accessibility, Sustainability, Digitisation and Cultural Heritage and creativity. The award has been given to leading cities in Europe since 2018 and a Compendium of Best Practices has been compiled from the cities' submissions in 2019 and 2020.

European Access City Award. The European Award for Accessible Cities was launched in May 2010 by the European Commission and has run on an annual basis since then.

Follow the links below to learn about cities that promote accessibility and inclusion for their citizens and tourists.

Projects

Ivor Ambrose — Thu, 24 Sep 2009 20:54:50 GMT

ENAT Projects Portal

This page gives access to information and websites about ongoing or completed projects managed by ENAT or where ENAT is a partner.

Go to list of current ENAT projects.

Go to list of past ENAT projects.

Go to list of more Projects and Good Practices (not only ENAT projects)

New Proposals

If your organisation is preparing a European or transnational project proposal in the field of accessible tourism, you might like to consider including ENAT as a partner.

ENAT can bring European added-value to your proposal with:

The ENAT multi-stakeholder, international members' network
Experts and knowledge of good practices on a wide range of subjects
Dissemination throughout the project life-cycle via the ENAT website or a dedicated project website
Event organisation
Evaluation, research, studies, surveys
Proposal design: preparation, writing and editing.

Download the ENAT Company Profile. (January 2024) PDF document, 93 Kb.

For enquiries about partnering with ENAT, please use our Contact Page

Current ENAT Projects

DG TOUR - Digital and Gamification Skills for Enhanced Tourism Experiences. A European cooperation project helping schools to develop digital, creative and inclusive approaches to tourism experiences.
Start: October 2025
Finish: March 2028
Project Cooordinator: Incipit Consulting, ITALY
Project page on ENAT Website
DG TOUR Project Page

FUTOUR ALLIANCE - Future Tourism Skills Alliance for a Resilient and Innovative Europe. Funded under the EU Erasmus+ Blueprint framework, the project aims to transform the European tourism sector through robust, future-focused skills development.
Start : January 2026
Finish: December 2029
Project Coordinator: European Association of Institutes for Vocational Training - EVBB, Belgium.
Project Page on ENAT Website

Pact for Next Tourism Generation Skills. ENAT is an Associated Partner of the PANTOUR Project. PANTOUR aims to produce the Sectoral Skills Intelligence Monitor, the Skills Lab, a Resource Books for Trainers, the implementation of the NSRGs, a Skills Strategy Plan for 2026-2036, among others. With the exploitation of its outputs, PANTOUR seeks to benefit job seekers, unemployed and employed workers from the industry, employers and SMEs, dedicating a special attention in reskilling and upskilling the workforce on future skills needs after the Covid-19 impacts in the industry. Public and private training institutions will benefit from new innovative content and teaching methods on core skills.
Start : June 2022
Finish: June 2026
Project Coordinator: CONFEDERACION ESPANOLA DE HOTELES Y ALOJAMIENTOS TURISTICOS, Spain.
Project Page on ENAT Website
PANTOUR Project page

AccessibleEU Resource Centre. AccessibleEU is one of the flagship initiatives proposed in the European Commission’s Strategy for the Rights of Persons with Disabilities 2021-2030. It is a resource centre on accessibility, working on the areas of built environment, transport, information and communication technologies in order to ensure persons with disabilities’ participation in all areas of life on an equal basis with others. The purpose of the Resource Cetre is to: Build the capacity on accessibility in EU countries, Support the implementation of the European Union legislation on accessibility, Connect stakeholders responsible for implementing accessibility rules in the EU, Create a common European one-stop-shop on accessibility, and Train excellent professionals on accessibility.
Start: December 2022
Finish: December 2026
Project Coordinator: Fundación ONCE, Spain
Project page on ENAT website
European Commission website: AccessibleEU

The New European Bauhaus (NEB) is an initiative of the European Commission Joint Research Unit. It connects the European Green Deal to our living spaces. It calls on all Europeans to imagine and build together a sustainable and inclusive future that is beautiful for our eyes, minds, and souls. ENAT is pleased to be chosen as an Official Partner of the NEB initiative.

Start: September 2020
Finish: Not fixed
Project Coordinator: European Commission JRC
Project page on ENAT website
New European Bauhaus website

Pantou.org The European Accessible Tourism Directory

The Pantou Accessible Tourism Directory was established initially as a data collection tool for a European Commission study of the supply of accessible tourism in Europe in 2014. It lists tourism suppliers who are able to offer accessible tourism services to customers with specific access requirements, including older persons, people with disabilities, families with young children and those who have a long-term health condition. Since the end of March, 2017 the Pantou Directory has been opened up to include accessible tourism suppliers based in any country - not only those located in Europe. Suppliers may register free of charge at https://pantou.org/register

Project Management: EWORX S.A., ENAT, VVA
Project Start: November 2013 to 2014. Second phase: December 2015 to March 2017. Third phase: (ENAT and EWORX), April 2017 - continuing.
Project Summary on ENAT Website
Pantou website: https://pantou.org

Past ENAT Projects

INCLAVI - Inclusive Aviation. Aims to address the inconsistencies in the training of current and future aviation professionals, that relate to competences and skills necessary to enable smooth journeys for all air travelers, no matter what their special conditions or disabilities may be.
The project is funded by the European Commission ERASMUS+ Partnerships for Innovation programme and supports the EU Commission’s strategy for the rights of persons with disabilities 2021-2023, which aims to ensure the full social and economic inclusion of disabled people on an equal basis with others and the opportunity to move freely in the EU regardless of their support needs.
Start: September 2022
Finish: August 2025
Project Coordinator: Haaga-Helia University of Applied Sciences
Project Website: https://www.inclavi.eu/
Visit the INCLAVI - Inclusive Aviation Online Training Course for students and professionals in Aviation and Airports.

ACCESSTOUR. Accessible Tourism for Inclusion and Value Creation in Rural Areas of Norway. Project funded by the Norwegian Research Council. ACCESSTOUR, led by Nordland Research Institute will help tourism providers in rural areas to realise the potential that lies in making destinations more accessible to all.

Start: September 2021
Finish: 2024, (extended to 2025)
Project Coordinator: Nordland Research Institute, Bodø, Norway
Project page in Norwegian: ACCESSTOUR
Project page on ENAT website

FEEL IT. “A Pioneer Curriculum for Designing Tourism Experiences for Deaf and Hard of Hearing People”. The goal of the FEEL-IT project is to train Deaf people and people with hearing impairments on the basic tasks and skills to work as travel agents offering high quality and authentic tourism packages and experiences for their peers. FEEL IT will also train travel agents and tour operators in designing accessible tourist packages for Deaf and hard of hearing people. Funded by the EU ERASMUS`Programme.
Start: February 2022
Finish: (extended) January 2025
Project Coordinator: University of Western Attica, Greece.
Project Page on ENAT Website
Project Website FEEL IT: https://feelit.infoproject.eu/

SENIOR ECO-NECT. "Supporting the emergence and the development of European ecosystems dedicated to silver and ageing economy". The overall objective of Senior Eco-Nect project is to prepare a joint action plan to support the emergence and the development of European ECOsystems dedicated to silver and ageing ECOnomy as well as ensuring the inclusivity and interconNECTivity between all the key innovation stakeholders of the sector and cross-sectors. Funded by the EU Horizon Europe programme.
Start: July 2022
Finish: June 2024
Project Coordinator: Eurosanté, France
Project page on ENAT Website
Project Website: https://www.senior-eco-nect.com/

CulTourData. CulTourData aims to enhance data-driven cultural tourism across Europe. The project targets tourism SMEs in the European Capitals of Culture and helps them to use data analytics as part of their business strategy and create a business approach that combines tourism, culture, creativity and digital technology.

Start: January 2022
Finish: January 2024
Project Coordinator: Consorzio Materahub Industrie Culturali e Creative (MateraHub), Italy
Project page on ENAT website
Project Website CultourData

DIVETOUR: Digital competencies and tools for enhanced VET on Tourism and Accessibility. A project focused on innovative training products for Vocational and Educational Training (VET) on accessible tourism, to create synergies and knowledge sharing between all stakeholders in a training community platform, to develop game based solutions for young tourism entrepreneurs and students, to explore virtual reality and artificial intelligence applied to tourism training and accessible tourism services. Funded by the EU ERASMUS`Programme.

Start: December 2021
Finish: November 2023
Project Coordinator: Panevezys Labour Market Training Centre - Lithuania.
Project page on ENAT website
Project Website Divetour

INTOUR. INclusive TOURism Professions. European Curricula For Accessible Tourism Manager And Frontline Staff. The IN-TOUR project is financed under the EU ERASMUS+ framework for cooperation in education and training ET 2020 and will focus on “graduates VET” for the Inclusive Tourism Manager profile (ITM) and “undergraduates VET” for the Inclusive Tourism Frontline Staff (ITFS), involving 3 Universities providing VET.
Start: January 2020
Finish: September 2023
Project Coordinator: Associazione Italiana Sclerosi Multipla Onlus, Italy
Project Page on ENAT website
INTOUR Project Website

IMPACTOUR. The main ambition of the IMPACTOUR project is to create an innovative and easy-to-use methodology and tool to measure and assess the impact of Cultural Tourism (CT) on European economic and social development and to improve Europe’s policies and practices on CT, strengthening its role as a sustainable driving force in the growth and economic development of European regions.Funded by the EU Horizon 2020 programme.
Start: January 2020
Finish: June 2023
Project Coordinator: UNINOVA, Portugal.
Project page on ENAT website
Project Website IMPACTOUR

Games Without Barriers. A project focused on vocational and educational training on accessible tourism related to the catering and hospitality sector, in particular.
Start: December 2019. Funded by the EU ERASMUS`Programme.
Finish: May 2022
Project Coordinator: INCIPIT, Italy.
Project page on ENAT website
Project Website Games Without Barriers

ACCESS-IT. Innovation for Accessible Tourism in Natural and Rural Areas. The Access-IT project seeks to address the competence gap on accessible tourism amomg SMEs in the toursm sector by offering a comprehensive training in the fields of accessible tourism, innovation and sustainable development of Natural and Rural Areas. Funded by the EU ERASMUSplus Programme, Key Action 2 - Cooperation for innovation and the exchange of good practices. KA202 - Strategic Partnerships for vocational education and training.
Start: December 2019
Finish: November 2021
Project Coordinator: SPOŁECZNA AKADEMIA NAUK (SAN), Poland.
Project page on ENAT website
ACCESS-IT Project website http://accessitpro.eu/

Under the INVITE project funding scheme for SMEs, the Eyemmersive (EYEM) pilot project proposes to create a Digital Market Place for Immersive Tourism based on VR technologies. The service concept will provide a new source of income for professional tourist guides in destinations around the globe, delivering Eyemmersive™ local tourism content to extend the reach of tourism operators and provide a promotional opportunity towards independent travellers.

Start: April 2020
Finish: May/June 2020
Project Coordinator: Kerckhoffs Ltd, UK
Project page on ENAT website
Eyemmersive webpage

The Ability Advisor - TAD. TAD is a project funded by the European Union Erasmus+ programme under Key Action 2: Cooperation for innovation and the exchange of good practices, (KA202 Strategic Partnerships for Vocational Education and Training), addressing accessible tourism. The project aims to contribute to making Europe a truly accessible destination for all visitors by training professionals in the tourism and hospitality sector through a work-based learning approach, looking at the issue from a new point of view.
Start: September 2017
Finish: December 2019
Project Coordinator: Public institution Panevezys Labour Market Training Centre - Lithuania.
Project page on ENAT website
Project Website TAD The Ability Advisor
TAD e-Learning course Website

Rare & Roll: Access China and Culture. The project, wholly financed by a grant from the Booking Cares Fund awarded to Ms. Xun Ji, a young disabled Chinese woman, will provide accessible tourism information services and cultural experience opportunities for both Chinese and foreign travellers with particular access needs, while at the same time engaging professionals in the travel industry, preparing them for the new caring economy.
Start: May 2018
Finish: August 2019
Project Coordinators: Rare & Roll and ENAT
Project page on ENAT Website

Newscat: New Skills for Customized Accessible Tourism. The project will provide tools and methodologies to improve the skills and competences of tourist guides and other professionnals in the tourist sector to deal with new demands and requirements of clients, clients with specific access requirements, such as people with disabilities and seniors. Funded by the EU ERASMUS`Programme.
Start: September 2016
Finish: July 2019
Project page on ENAT website
Project Website at EASPD

Tourism for All in Lebanon: a new approach towards an inclusive socio-economic development for persons with disabilities. Europe Aid funded project under the Lebanese Government AFKAR III Programme, 'Reinforcing human rights and democracy in Lebanon - Active citizenship'.
Start: July 2016
Finish: June 2018 (extended to October 2018)
Project Coordinator: Lebanese Physically Handicapped Union (LPHU)
Website: Closed.

Access Angels: "Guardian Angels of Accessible Travellers in Rural Areas". Access Angels aims to train youth volunteers to act as assistants to visitors with access requirements in rural areas in Europe. Funded by the EU ERASMUS`Programme.
Start: October 2016
Finish: September 2018
Project page on ENAT website
Project Website not active

ELEVATOR - Efficient movement to the higher quality staff and services in tourism for all. The project focuses on adult education and business development (business competencies) in the field of accessible tourism for all. The name of the project "Elevator“ represents the effort to raise the quality of human resources and services in tourism to a higher, more competitive level. Funded by the EU ERASMUS`Programme.

Project Coordinator: Kazuist, spol. s r.o. Czech Republic
Start: September 2015
Finish: August 2018
Project Website

Transport and Tourism for Persons with Disabilities and Persons with Reduced Mobility. The scope of the study includes the state of play of accessibility in EU Member States of both transport services (local and long-distance) and tourist destinations for persons with disabilities and persons with reduced mobility (PRMs). Commissioned by the European Parliament, Policy Department for Structural and Cohesion Policies DG Internal Policies, Directorate B, carried out by CERTH (Greece) with sub-contractors: European Disability Forum (EDF) and European Network for Accessible Tourism (ENAT).
Start: September 2017
Finish: February 2018
Project Coordinator/Contractor: Centre for Research and Technology Hellas / Hellenic Institute of Transport - CERTH, (Greece)
Project page on ENAT website

Across the Lombards' Lands. (Project A.L.L.) The project is about creating and promoting a transnational accessible tourist product based on a common European heritage represented by the Lombards (or Longobards) who, in their migration from northern to southern Europe, played a major role in the spiritual and cultural development of Europe in its transition between Classicism and the Middle Ages.
Project Coordinator: Incipit Consulting Società Cooperativa (Italy)
Start: July 2016
Finish: January 2018
Project page on ENAT website
Project website

ATTIMO - Accessible Transnational Thematic Itineraries and InterModality. Project ATTIMO combines the idea of outdoor activities for all and cultural heritage tourism. Its main aim is developing cultural and leisure itineraries, focusing on accessibility and intermodality, building on an existing tourism offer in the area of Berici Hills, Italy and South and West Styria, Austria, combining outdoor trails and cycle routes.
Project Coordinator: TANDEM, Società cooperativa sociale integrate (ITALY)
Start: June 2016
Finish: December 2017
Project Page on ENAT website
Project website

APP TOUR YOU APP TOUR YOU is a European project funded by the Erasmus plus programme, strategic partnerships for Vocational and Educational Training (VET). It experiments with new models of training on accessible tourism and information targeted to SMEs and entrepreneurs in the field of tourism.
Project Coordinator: Tandem, Italy
Start: November 2015
Finish: September 2017
Project page on ENAT website

Project website

BRENDAIT. "Building a Regional Network for the Development of Accessible and Inclusive Tourism". The BRENDAIT Project is the conception and application of a pilot methodology to dynamize the transformation of a territory into an accessible and inclusive tourist destination.
Project Coordinator: PERFIL, Portugal
Start: September 2015
Finish: March 2017
Project page on ENAT Website

Europe Without Barriers: Accessible Tourism Itineraries & Training (EWB). The general objective of the EWB project is to create a network of entities able to promote and sell tour packages accessible to everyone. All services will be provided in a context where needs of people with special requirements should be attended to and resolved.

Project Coordinator: Sclerosi Multipla Italia Societià Consortile ARL, Italy.
Start: October 2014
Finish: March 2016
Project Summary on ENAT Website
Project Website

T-GuIDE. Tourist Guides for People with Intellectual and Learning Difficulties in Europe.

T-GuIDE is an initiative of nine organisations supported by the European Union’s Lifelong Learning Programme, ”Leonardo Da Vinci”. The initiative addresses two of today’s major societal challenges in Europe: to increase opportunities in the job market and to increase social inclusion. The aim is to produce an EU training model and Manual for training Tourist Guides in guiding people who have learning difficulties or other intellectual impairments.

Project Manager: Akademy Nauk, Poland.
Project Duration: November 2012 to April 2015.
Project Summary on ENAT Website
T-GuIDE Project Website

EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe.

This study, which started in February 2013, involved interviews with key stakeholders, desk research and surveys to identify "best practices" across the supply chains. In addition, a new European “Tourism for All online Register” service, Pantou.org was set up, enabling tourism suppliers to present their accessible accommodation, venues, attractions and services.

Project Duration: February 2013 to March 2015.
Link to: Project Summary and Reports on ENAT Website
Link to: Study Report and Annexes
Link to: 15 Case Studies of Accessible Tourism Destinations

EU Study: Mapping the Skills and Training Needs to Improve Accessible Tourism Services in Europe.

The 12-month study, which started in February 2013, mapped the staff skills needs to improve accessibility and safety in the tourism services and analysed the availability of corresponding training in EU Member States as well as transferable training curricula and courses from other regions of the world.

Project Duration: February 2013 to January 2014.
Project Summary on ENAT Website
Report, June 2014.
20 Case Studies of Accessible Tourism Training

Inclusion Through Accessibility Project, Georgia.

Financed by the European Commission and project partners, the ITA project will contribute to developing a new direction in the tourism sphere in Georgia. It aims to benefit, in particular, persons with disabilities and elderly citizens and contribute to the economic development of Georgia by involving directly civil society organisations, small and medium-sized enterprises and public sector bodies in training, development and dissemination activities.

Project Manager: NGO PARSA. Tbilisi, Georgia. Partner: ENAT
Project Duration: November 2012 to October 2013. (Extension to January 2014).
Project Summary on ENAT Website

eAccess+ Thematic Network

eAccess+ is a thematic network funded under the EU Seventh Framework Programme, ICT PSP third call for proposals 2009:CIP-ICT-PSP-2009-3 Project Number: 250568.
The eAccess+ network aims to bridge the widening gap between the potential of ICT/AT and eAccessibility for people with disabilities and the ageing population on the one hand and the actual implementation of eAccessibility on the other hand.
eAccess+ is driven by 25 core members, coming from all over Europe. It is their task to involve all stakeholder groups at national level and to expand the network by recruiting a group of so called “Associated Partners”.

Lead Partner: University of Linz, Austria
Project duration: 2010 to 2013.
Project summary on ENAT Website
Project Home page: (Closed)

STEEP - Social Tourism European Exchanges Platform. The STEEP project aims at creating and developing a web‐based platform as a mechanism intended to facilitate transnational tourism particularly during the low season, and within the different Calypso target groups. It also aims to increase the competitiveness of tourism SME’s by facilitating business opportunities between intermediaries acting on behalf of clients.

Lead Partner: International Social Tourism Organisation (ISTO-OITS)
Project Duration: 1 April 2012 to 31 July 2013.
Project Summary on ENAT website
Project website: www.eCalypso.eu

ETCAATS - "European Training Certificate - Access for All in the Tourism Sector"

Lead Partner: Vellinge Kommune, Sweden
Project duration: 2009 to 2011
Project page on ENAT website
Project Home page: http://www.etcaats.eu
ETCAATS E-Learning course: http://www.accesstraining.eu

ATHENA - "Accessible Tourism – Humans, Education, New Approaches”
Lead Partner: KAZUIST, spol.s.r.o., Czech Republic
Project duration: 2009 to 2011

Project link on ENAT website

ITTI - "Improving Accessibility Through Training In Tourism"
Lead partner: ŠENT Slovenian Association for Mental Health, Slovenia
Project duration: 2009 to 2011
Project page on ENAT website
Project Home page: (Closed)

CETA - "Competitiveness for European Tourism for All"
Lead Partner: ENAT, Belgium
Project duration: 2009 to 2010

Project page on ENAT website
Project Home page: (Closed)

More Projects

To view more projects, visit the section, Projects and Good Practices

ENAT Code of Good Conduct

Ivor Ambrose — Sat, 12 Sep 2009 16:30:00 GMT

Read the ENAT Code of Good Conduct

Go to Sign-up page ( - for ENAT Members only)

Go to ENAT Code of Good Conduct Background Information

What is the ENAT Code of Good Conduct?

NOTE: 11 February 2026: This page will be updated with the list of signatories in due course.
We are updating the Certificate and the will re-launch this page as soon as possble. Please come back later.

Launched in October 2009, the ENAT Code of Good Conduct is a commitment label for tourism businesses and organisations, recognising their efforts to promote accessible travel and tourism.
It is the first and only international labelling scheme for the promotion of ethical business standards in Accessible Tourism for All.
The Code consists of 8 guiding principles which businesses and organisations follow, so as to make travel and tourism accessible for all visitors who experience access difficulties. These customers may need better access and services due to disability, long-standing health problems, age-related conditions or other temporary or permanent personal conditions which restrict their access.
The guiding principles of the Code are based on the objectives of ENAT, (as contained in the Association's statutes), and also on sound and ethical business practices which enhance accessibility, sustainability and the quality of customer service.
The first 24 businesses received their certificates in 2009.
Over 100 ENAT members had signed the Code of Good Conduct by the end of 2019.

Why is the Code needed?

Signing the ENAT Code of Good Conduct is an expression of the commitment a business or organisation makes to its customers and partners to promote and strive for better access to its premises, its services and information.
The Code is primarily intended for public or private enterprises that directly serve tourists, in Europe and countries around the world. It can also be used by organisations involved in, for example: tourism policy-making; planning, design and management of tourist venues; production or management of tourism facilities and equipment; tourism marketing, education and training and travel and tour services.
ENAT has launched the Code as a way of enabling customers and businesses to find reliable, trustworthy suppliers in the Accessible Tourism field. These must be people who share ENAT's values and who strive to improve the quality of their services, making tourism more accessible, comfortable and safer for everyone .

Who follows the ENAT Code, and why?

The Code of Good Conduct is offered only to paid-up ENAT Members, as a supplementary service.There is no extra charge. Signing up to the commitments in the Code is optional. Some members may feel that not all the principles are relevant to their work, for example if they are an educational or professional training institution. Others may feel that they are not ready to commit to all the demands of the Code until they have put certain policies or practices in place.
ENAT Members who sign the Code undertake a pledge to serve all their customers responsibly and with due care to their access needs. They also agree, as far as possible, to use only those suppliers who adhere to principles of the Code.
After they have signed the Code and provided the details of an accessibility resource person in their organisation, ENAT issues the member with a Code of Good Conduct Certificate which can be displayed on their premises, as evidence of their commitment.
The ENAT Code of Good Conduct logo may be used on their website or in printed marketing and advertising material.

What if a member fails to live up to the Code?

Members who sign the Code of Good Conduct make a public commitment, both to the ENAT association, of which they are a member, and to their customers and business partners. The commitment is based on professional ethics and the integrity of the party which signs.
With commitment comes the responsibility to follow the Code's principles. In effect, every potential customer, visitor and business partner is a "witness" who can verify whether the ENAT member is meeting the business standards that are stated in the Code.
The Code requires that members must monitor their own performance, they must have a procedure for handling feedback and complaints, and they must adjust their services, where possible, striving always to improve the accessibility of their offers. Any complaints should be made, in the first instance, to the ENAT member themselves.
Unresolved complaints about alleged non-adherence to the Code can be referred to the ENAT Secretariat. Complaints received by ENAT will be investigated directly with the member. If a serious breach of conduct has occurred, the ENAT Board may decide to withdraw the Code of Good Conduct certificate and label, restoring these only after the member has implemented corrective measures and signed the Code once more.

What the Code does not do

It should be noted that the ENAT Code of Good Conduct does not measure an organisation's compliance with statutory accessibility standards, nor does it give any assurance about the actual accessibility of premises, information or services. Possible complaints about these matters should be directed to the business concerned. The Code requires that businesses have a contact person or office which handles access issues, and a procedure for handling customers' complaints.

ENAT's World Tourism for All Quality Programme

On 26th June 2018 ENAT launched the World Tourism for All Quality Programme for accessible tourism suppliers, incorporating The ENAT Code of Good Conduct as a requirement for those enterprises that seek to receive accreditation under the Quality Programme.

Read the ENAT Code of Good Conduct

The text of the ENAT Code of Good Conduct is reproduced below:

Our Commitment:

1. Recognition of equal rights: We recognise that all people have the right to enjoy tourism, whatever their background or abilities, and we work to promote this right in our activities.

2. Personal attention: We welcome all customers and make it our priority to meet their individual needs.

3. Removing and preventing access barriers: We are committed to planning and carrying out improvements to our infrastructure, products, services and information, using a ‘design-for-all’ approach, in order to remove or minimise access barriers and contribute to sustainable and accessible tourism for all.

4. Improving our knowledge, competences and skills: We follow recognised ”good practices” and guidance for tourism accessibility provided by ENAT, and we are committed to continual staff training which takes into account respect for human diversity and disability awareness, ensuring that all customers are welcomed and served appropriately.

5. Monitoring: Our organisation ensures that customer services are monitored and access is improved as far as possible, within our financial means.

6. Our suppliers: Wherever possible, we work with suppliers who also recognise and respect the principles contained in the ENAT Code of Good Conduct.

7. Complaints handling: Our organisation has a complaints procedure available to customers so that they may report their possible dissatisfaction with our advertising, information, facilities or services. All complaints are handled promptly and fully.

8. Management responsibility: We regard good access for all visitors as part of our wider Social Responsibility. Our management team includes a resource person who is responsible for accessibility matters and who can be contacted by staff and clients.

Name: .................................
Position: ..............................
Email: .............................….
Telephone: ……………………………..

Signature: ...............................................
Date: ..................

The ENAT Code of Good Conduct is exclusive to Members of The European Network for Accessible Tourism non-profit association

Enquiries: Please use the ENAT Contact Page

ENAT Full Member

Ivor Ambrose — Thu, 19 Jun 2008 09:50:27 GMT

Full Members may be persons or entities who show their interest for the objectives of the association and who wish to support it or take part in its activities. Full Members must be accepted as such by the Board of Directors based on a written application.

Full membership is available to Associate Members who may be individuals or organisations based in any country

Full Member organisations will be represented by a member or employee who will be known as the Contact Person. Full member organisations can also indicate up to five associate members in their own personnel. The names and email addresses of these Associate Members must be registered at the ENAT Membership page.

Full membership is available only to specially qualified enterprises and organisations, with a strong relation to the field of Accessible Tourism;
Candidates for Full Member status must make a written application to the ENAT Board, with detailed references and proof of expertise and commitment in the field of accessible tourism;
Full members may be private enterprises, public administrations, organisations under public law, academic institutions, professional bodies, non-governmental organisations, social cooperatives, private foundations or individuals;
Full members have the right to participate in ENAT events at reduced rates;
Full members may join the ENAT Code of Good Conduct scheme. Signatories to the scheme are allowed to market their organisation to customers using our exclusive ENAT Label which shows that they are committed to the provisions of the ENAT Code of Good Conduct;
Full members are allowed to stand for office in the ENAT Board and to be considered for a position as ‘ENAT National (or Regional) Coordinator’.
Full members are expected to participate in the Annual General Assembly, normally held in Brussels in May or June;
Full members have voting rights at the ENAT General Assembly.

Further details of Full Members’ services and benefits are described in the Member Services page.

How to Apply

To be a candidate for Full Membership, you must already be a paid-up Associate Member.

Send an application letter addressed to the ENAT Board of Directors, giving detailed references and proof of expertise and commitment in the field of accessible tourism.

The Board of Directors examines the candidature and notifies the applicant about its decision. Its decision is without right of appeal and does not have to be justified. It is made available to the candidate on-line or by Email, or by ordinary letter or courier.

Please send your application letter by email to: enat [at] accessibletourism [dot] org

or by mail to:
ENAT asbl.
Secretariat
Rue du Marché aux Herbes 61 - Grasmarkt 61,
B-1000 Brussels, Belgium.

If accepted by the ENAT Board, the applicant should pay the difference between the Associate and the Full Member fee for the first year and then the Full Member's fee when the membership is renewed.

See Categories and Fees page for details of prices and payment.

ENAT Board Biographies

Ivor Ambrose — Tue, 29 Apr 2008 09:51:03 GMT

Short biographies of the ENAT Board of Directors, 2022.

President: Annagrazia Laura, Italy
Vice Presidents: Jesús Hernández Galán, Spain and Spyros Michailidis, Greece
Treasurer: Emiliano Deferrari, Belgium
Managing Director: Ivor Ambrose, Greece
Director: Marco Pizzio, Italy
Director: Ana Garcia, Portugal
Director: Ruediger Leidner, Germany
Director: Katerina Papamichail, Greece
Director: Miguel Carrasco
Honorary Board Member: Mieke Broeders, Belgium
Honorary Board Member: Angelika Laburda, Austria
Honorary Board Member: Martin Heng, Australia
Honorary Board Member, Lilian Müller, Access Sweden, Sweden

Annagrazia Laura, ENAT President
Anna Grazia Laura was first elected as President of ENAT in 2013. She was re-elected in 2017. She graduated in Political Sciences,after a career in Marketing Information and Planning Office at Alitalia Airlines. In 1993 she joined COIN (Cooperative Integrate Onlus and then Consorzio Sociale COIN), an organisation involved in creating job opportunities for people with disabilities, also through accessible tourism, where she had the responsibility to develop the Group’s Tourism Dept. at national and international level. She has been involved in several national and international seminars and network activities as well as lecturer in training courses on inclusive tourism and equal opportunities. Since 2009 she represents ENAT as a member of the Committe for the promotion and support to accessible tourism, set up by the Italian Ministry of Cultural Heritage and Tourism, where she has participated in the study groups on Training and Accessibility and is now coordinating the Europe Working Group. Member of SOAB (Societal Advisory Group) of the EC Joint Programming Initiative “More Years Better Lives”. She retired from COIN/TANDEM in June 2017.

Jesús Hernández Galán, Ph.D., ENAT Vice President
Director of Accessibility, Fundación ONCE, Spain
Founding Member of ENAT.
Forestry Engineer, Master in Business Management, Master in Environmental Management, and General Management Programme from IESE. He has been a consultant in accessibility to open spaces and during 2000 up until 2003 he has been General Director and CEO of Fundosa Accessibility. In 2003 he was appointed Director of Accessibility of the ONCE Foundation. He is also Chairman of the Technical Committee of Standardization 170 of AENOR: “Needs and adaptations for people with disabilities”, Chairman of the technology platform Independent Living and Accessibility (eVIA), member of the Commission on Accessibility of the Spanish Committee of Representatives of People with Disabilities (CERMI) and of the Executive Committee of the European Institute of Design and Disability. He has participated in many conferences and publications both at a national and international level. He is also Director of the subject “Universal Accessibility and Design for All” of the Polytechnic University in Madrid. He has also directed the congresses of Domotics, Robotics and Tele-assistance (2005 and 2007), Tourism and Technologies for All (2004 to 2021) and the Biennial of Contemporary Art of the ONCE Foundation. Since 2023, he is Director of the AccessibleEU Resource Centre, an initiative funded by the European Commission, managed by ONCE Foundation.

Spyros Michailidis, ENAT Vice President
Founding Member of ENAT. Spyros Michailidis is the Founder and Managing Director of EWORX S.A. The company has quickly established itself as a European leader in producing web sites and internet services that are usable and accessible to the widest possible range of users. Spyros has long experience in ICT consulting work and has collaborated with major Greek cultural organisations such as the Benaki Museum and the Lalaounis Museum. In the framework of the EC-funded projects, OSSATE and ENAT, he was technical director and responsible for the resulting websites at www.europeforall.com and www.accessibletourism.org. As a co-founder and Vice-President of ENAT, Spyros leads the network's Internet and communications strategy, including marketing and social media issues. He is also a specialist in the design and delivery of tourism accessibility information systems via new media. He is a member of ACM, IEEE and the Technical Chamber of Greece and holds a Diploma in Electrical and Computer Systems Engineering from the National Technical University of Athens and a M.Sc. in Computer Science and Human-Computer Interaction from Queen Mary College, University of London.

Emiliano Deferrari, ENAT Treasurer
Independent accessible tourism expert consultant, Belgium. Member of ENAT Executive Board since 2022. Emiliano has over 20 years’ experience as EU project manager, researcher, and trainer. Born and raised in Italy, where he earned an M.A. in Political Philosophy at the University of Genoa, Emiliano has worked for many years in social enterprises in Genoa and Rome, working for the development of inclusive tourism information points and mobility services, as an accessibility auditor, developing plans for the removal of architectural barriers, as speaker and lecturer. Since 2015 he lives in Brussels working as researcher, project manager and lobbyist for ENAT. He has participated in more than 30 EU funded projects on all aspects of the life of people with disability and on accessible tourism, focusing on destination development, vocational education and training, e-learning, and the use of digital media. He saves time to pursue his career as a musical artist.

Ivor Ambrose, ENAT Managing Director
Independent Consultant, Greece. Founding Member of ENAT. Ivor Ambrose works as an independent consultant providing research and project management expertise to public sector organisations, NGOs and companies. In 2006 he brought together an international group including VisitBritain, the Hellenic Ministry of Tourism, NGOs from Belgium, Spain and Greece, university tourism management specialists and Greek web services company EWORX S.A. to create the European Network for Accessible Tourism (ENAT). The association, which was co-funded for 2 years by the European Commission, was registered in Brussels as a non-profit organisation in 2008. Since then Ivor Ambrose has acted as Managing Director of ENAT. Born in England, Ivor Ambrose has lived and worked in the UK, Denmark, Belgium and Greece. He holds an M.Sc. in Environmental Psychology from the University of Surrey, UK (1979) and the academic title of "Senior Researcher" gained while working at the Danish Building Research Institute (1991). From 1998 to 2001 he worked for the European Commission Directorate General Information Society where he managed research projects and contributed to European policies on electronic services and support for the integration of persons with disabilities and older people. Since 2023 he is Senior Expert on the Built Environment at the AccessibleEU Resource Centre, an initiative funded by the European Commission, managed by Fundacion ONCE, Spain.

Marco Pizzio, Member of the ENAT Board of Directors
Marco Pizzio is Head of Social and Accessible Tourism at AISM (Italian Multiple Sclerosis Society) and since June 2016 member of the Board of Directors of ENAT (European Network for Accessible Tourism). He holds degrees from the University of Turin in Business Administration (SAA School of Management) with a Marketing Specialization and from the University of Genoa in Political Science and a Master in “Design and Management of Tourism Destinations”. He has worked as Product Manager at Omnitel (now Vodafone Italy) in Milan and in 1998 started his own business in tourism in the United States (San Diego and New York) as "Freedom Tour". Marco also worked at American Express in Rome as Director of the Travel Service Network. Since 2010 he is working for AISM, Italy, heading the tourism business strategy, consisting in managing accessible properties in 4 Italian regions, MICE and Tour Operating activities and management of projects related to Accessible Tourism, being also Project Manager for the EU-funded “Europe Without Barriers” project.

Ana Maria Marquis Garcia Rodrigues, Member of the ENAT Board of Directors
President of Accessible Portugal - promotion of accessible tourism in Portugal, since 2016. Ana Garcia holds a Masters degree in "Accesibilidad Universal y Diseño para Todos" with the thesis "Tourism a powerful tool for development” at the University of Jaén, Spain (2014). She also holds a Business Management degree from the ISCTE Business School in Lisbon-Portugal (1986) and postgraduate degree in Financial Management by ISG (Institute of Management) (1987). After being an auditor at KPMG Peat Marwick (1986-1989) and business analyst of investment projects in IAPMEI - Institute for Support to Small and Medium Enterprises and Investment, of the Ministry of Economy (1990-2007), she dedicated herself to the promotion of Tourism for All in Portugal. From 2008 to September of 2012 she developed the brand Accessible Portugal, being the first Portuguese tourism company working in the operation, travel agency and tourist activities, especially dedicated to customers with special access requirements. Ana is a technical adviser and consultant in Accessible Tourism for the Portuguese Tourist Board, the Municipality of Lousã accessible tourism destination; a Board member of the Normalization Technical Commission - CT 144; Tourism of Portugal, Sub-commission 8 – Accessible Tourism; and participates in research and development projects with the National Institute for Rehabilitation, Fundação LIGA, CECD2010 – preparing educational content for professional training in care tourism; and the New University of Lisbon. Ana was elected to the ENAT Board in May 2012.

Ruediger Leidner, ENAT Board Member since June 2017, Dr. rer. Pol. In economics
Until his retirement in 2015 Ruediger Leidner worked in the German Federal Ministry for Economic Affairs and Energy in Bonn and Berlin. He was charged with different tasks such as analysing economic developments in western an eastern European countries and in the healthcare industry. Between 2002 and 2007 he was responsible for tourism policy, one year in the Ministry of Economics and four years at the European Commission in Brussels. In 2004 he was co-founding member of Design for All Germany (EDAD). Since 2006 he has been the person responsible for accessible tourism in the German Federation for Blind and Partially-Sighted people (ENAT member since 2011) and was its representative at Tourism For All Germany (NatKo). Since 2010 he has been President of NatKo. Besides his engagement in accessible tourism issues he works as quality manager for a German institute for economic research and is honorarily working as board member of two organisations involved in the German healthcare sector, one of them focussing on accessibility issues

Katerina Papamichail, ENAT Board Member.
Katerina Papamichail is a Greek architect and a founding member of ENAT. Elected to the Board in 2022, she specialises in accessibility of the built environment, cultural heritage and standardisation. She has worked for 30 years as an architect for the public sector in the Greek Social Housing Organisation, where she introduced accessible and adaptable housing. She was seconded to the Athens Organising Committee for the Olympic and Paralympic Games 2004 (ATHOC) as Section Manager for the Olympic and Paralympic Villages, responsible for planning and managing the accessibility of the combined facility. She is a co-author of the Greek Accessibility Guidelines issued by the Ministry of Environment and Public Works in 1998. Since 2005 she has worked on tourism-related projects and has contributed as expert to CEN on the European Standard for ‘Accessibility Requirements for Public Procurement in the Built Environment’ (2021) and also participated for ENAT in the ISO ‘Accessible Tourism’ Standard (2021). She works for ENAT projects as an access auditor, curriculum developer and trainer for vocational and educational training professional development courses. She is an Honorary Member of the Technical Chamber of Greece.

Miguel Carrasco Hernández, ENAT Board Member.
Technical Director of Tourism, Universal Accessibility and Inclusive Culture area at PREDIF, Spain. Miguel holds a Master MBA in Management and Administration of tourism companies at the Business School of the Nebrija University of Madrid. He is a Senior Technician in information, marketing and Tourism Marketing, as well as in Travel Agencies and Event Management. He furthered his studies in International Tourism Marketing in England and Ireland, as well as taking specialization courses in accessible tourism with PREDIF. He has worked for 10 years in the tourism sector, starting in the hotel industry, continuing as a destination manager in an important multinational tour operator, to continue developing his professional career as a sales and business development manager creating proposals and market strategies for clients, tourism administrations and marketing and representing hotel companies at a European level. He is currently Director of the Accessible Tourism Area of PREDIF where he supervises and develops the strategy of the area, as well as the internationalization of the TUT4all platform, gives training in accessible tourism as well as representing the entity on a social and political level, chairing the commission of accessible tourism and inclusive leisure of CERMI.

Mieke Broeders, Honorary Board Member
Mieke Broeders, Accessibility Expert, is a Founding Member of ENAT, formerly Director of INTER vzw Flemish Expert Center on Accessibility (Belgium), which is the major accessibility advisory and consultancy organization in Flanders. Mieke was trained in social work and management studies and has previously worked (from 1975 –98) as a community worker for the regional development organisation of Midden-Limburg, where she was responsible for training programmes for unemployed people, entrepreneurial training courses, development of city cycle routes, and housing programmes for disabled people. As Director of Toegankelijkheidsbureau (TGB) since 1995, and ENTER, (later INTER), Mieke built up a multi-disciplinary team of specialists with expertise in assessment, building and environmental accessibility auditing, training, access management and publications. Under her supervision TGB and ENTER has contributed to European programmes and Actions including Interreg, Horizon, HELIOS II, OSSATE, ENAT, DFA@eInclusion as well as regional and National programmes in Belgium. Mieke Broeders was granted Honorary Board Member status in 2025, on her retirement form the Board.

Angelika Laburda, Honorary Member of the ENAT Board of Directors, Founding Member of ENAT.
Former Project Manager, IBFT-Infoplattform Barrierefreier Tourismus, Austria
Angelika Laburda, Dr. Phil. in Sociology, has worked as Project Manager at the Pro Worker IBFT-Infoplattform Barrierefreier Tourismus in Vienna since 2003. She has formerly held positions as Lecturer and Researcher at a number of academic institutions, including the Institute for Demography of the Austrian Academy of Sciences, the Austrian Trade Union Federation, NÖ-Volkshilfe at Wr. Neustadt, the Austrian Institute for Regional Studies and Spatial Planning and others. She has specialist knowledge of medical sociology and disability, labour market issues, gender mainstreaming, computer science, mathematics, statistical analysis and Information Technologies. She was IBFT’s Project Manager in the OSSATE project, 2006 – 2007, which developed the accessible tourism website, www.EuropeForAll.com Angelika Laburda was granted Honorary Board Member status in 2015, on her retirement from IBFT.

Martin Heng, Honorary Member of the ENAT Board of Directors
Martin Heng holds a BA and MA in English literature from Cambridge University and an MA in Communications from RMIT University in Melbourne. Martin works as an independent consultant in accessible and inclusive tourism, after over 20 years as editor for Lonely Planet in numerous roles, including seven years as Editorial Manager, when he was responsible for the production of all Lonely Planet books. In August 2024, Martin was appointed as Content Manager at Vacayit, an Australian company that produces accessible audio guides for travellers. A road accident in 2010 left him a quadriplegic. He returned to Lonely Planet in 2013 creating the role of Accessible Travel Manager & Editorial Adviser and publishing a number of accessible travel titles, including a Guide to Rio de Janeiro that was supplied to all athletes participating in the 2016 Paralympics. He developed the world’s largest collection of Accessible Travel Online Resources, which was featured in the UNWTO’s Good Practices in the Accessible Tourism Supply Chain. His most recent publication is an Accessible Travel Phrasebook, featuring disability-specific words and phrases in 35 languages. In 2014, he was a keynote speaker at the UNWTO-sponsored global accessible travel summit, “Destinations for All”, in Montréal and has since become a regular speaker on accessible tourism at events in Australia and around the world. In 2016, he was a VIP delegate and speaker at the UNWTO World Tourism Day event in Bangkok, “Tourism for All: Promoting Universal Accessibility”. In 2017, he opened the Barrier-Free Day at the world’s largest travel fair, the ITB in Berlin, and was a panellist at the UNWTO’s first Smart Cities conference in Spain.
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Lilian Müller, ENAT Honorary Board Member
Lilian Müller was the first President of ENAT, from 2008-2013. Lilian holds a Master of social science from University of Lund, with political science as main subject. She studied Design for all at the technical universities in Lund and Luleå, and is since 2016 Certified Expert of Building Accessibility in accordance with the Swedish Plan and Building Act. Lilian was co-founder of Tourism for all in Sweden, Svenska Equality and Access Sweden; and has been working for these organisations since 1995 in different roles: as accessibility auditor, manager, advisor for tourism businesses and public bodies, and project leader in several European projects. A main aim in her work has been to contribute to development and support of accessible tourism and of accessibility and design for all in the building process. Her book “Ett samhälle för alla” (“A society for all”) was published in 2012. She is now sharing her time between accessibility consultancy in Svenska Equality, the own enterprise, the role as accessibility advisor in the city of Lund, and ENAT.

ENAT National Contact Points

Ivor Ambrose — Mon, 28 Apr 2008 13:36:00 GMT

ENAT Head Office, Belgium

Rue du Marché aux Herbes 61 / Grasmarkt 61
B-1000 Brussels, Belgium
Tel. (0032) 492 79 04 20‬
Email: enat@accessibletourism.org
Url: www.accessibletourism.org

ENAT National Contact Points have been established in several countries. These are highly valued ENAT Members who support the work of ENAT, acting as a link between tourism stakeholders at the national and international levels.

They work towards the aims and objectives of ENAT at the national or regional level. Depending on their situation and their own resources, these organisations may recruit new ENAT Members, provide information in the national language and provide support for the ENAT members in their respective countries.

Being an ENAT National Contact Point is a voluntary commitment. There is no financial compensation for taking on this role.

Quick links:

ENAT Contact Points in European countries

ENAT Contact Points outside Europe

ENAT Contact Points in Europe

Belarus:
Natallia Barysenka, Associate Professor
Belarusian State University, Faculty of International Relations, International Tourism Department
Leningradskaya str.,20, Minsk, 220030, Belarus
Email: n_borisenko@mail.ru
Faculty website: https://fir.bsu.by/
University website: http://www.bsu.by

ENAT Contact Punt België (Vlaanderen) en Nederland
Inter vzw. Expertisecentrum in Toegankelijkheid en Universal Design
Belgiëplein 1
3510 Hasselt
Tel.: (011) 26 50 30
Fax: (011)87 41 39
Email: info@inter.vlaanderen
Url: http://www.inter.vlaanderen/

Cyprus:

Cyprus Tourism Organisation
P.O. Box 24535
1390 Nicosia - Cyprus
Tel.: (00357) 22691100
Fax: (00357) 22338541
Email: cytour@visitcyprus.com
Url: www.visitcyprus.biz/wps/portal/b2b

Georgia:

"Accessible Tourism Center" NGO
68 D.Uznadze str.
0102 Tbilisi, Georgia.
Tel: (+995 790) 61 65 35, (+995) 967462 , (+995) 577464625,
E:mail atcpge@gmail.com
Website: www.atcp.ge and www.srfa.ge

Greece. Σημείο Επαφής ENAT:

EWORX S.A.
Agias Varvaras 40,
15231 Halandri
Τηλ. (0030) 210 6148380
Fax. (0030) 210 6729312
Email: enat@accessibletourism.org
Url: www.accessibletourism.org

Ireland

Universal Access
41/42 High Street
Killarney, County Kerry,
Ireland.
Tel. (00353) (0)879060703
Email: paudie@universalaccess.ie
Url: www.universalaccess.ie

Italy

Associazione Italiana Sclerosi Multipla (AISM)
Via Operai 40, 16149 Genova GE. Italia

Tel. ‭+39 348 8107100‬
E-mail: ‭marco.pizzio@aism.it
URL: https://www.aism.it

Portugal:

Accessible Portugal.

ENAT Board Member: Ana Garcia.
Tel. 00351 918210771.
Email: anagarcia@accessibleportugal.com

Poland

Accessible Poland Tour Internet Travel Agency
Contact Address: ul. Jasielska 47 m.13 02-128 Warszawa.
E-mail: office@accessibletour.pl
Telephone: +48 222131756
Fax: +48 222131985
URL: http://www.accessibletour.pl

Romania. Accessible Romania at Sano Touring

Contact address: 1 Morarilor Ave., C7 Building, Room 138A, Bucharest, 022451, Romania.
Email: contact@accessibleromania.com
Telephone: +40 755 135 420
Website: https://accessibleromania.com/

Slovenia

Premiki Institute: Accessible Tourism Social Enterprise
Contact address: Kunaverjeva ulica 2. Ljubljana 1000
E-mail: info@premiki.com
Telephone: +386 51320037
URL: http://www.premiki.com/

Spain. Punto de contacto de ENAT - España y países hispano-hablantes
Fundación ONCE
Departamento Cultura y Ocio
C/ Sebastián Herrera, 15
28012 Madrid - España
Tel. + 34 91 468 85 20
Correo electrónico - turismo@fundaciononce.es
Url: www.fundaciononce.es

Turkey

ENAT / A. Nejat Şardağı
1819 Sok. No: 87/2,
Karşıyaka İzmir, Türkiye
Telefon: (232) 381 7284
Cep telefonu: (532) 769 8708
E-posta: nsardagi@hotmail.com

ENAT Contact Points Outside Europe

Australia

Mr. Bill Forrester
Travability
17 Wells Street
Frankston, Vic, 3199
Telephone: 1300 722 683, and +61 3 97813733
E-mail: travel@travability.travel
Website: www.travability.travel

Democratic Republic of Congo
Ms. Odette Mbuyi
E-mail: odettembuyit@gmail.com

Egypt

Dr. Mohamed Salama El Shaer
Chairman & CEO
MSG holdings
Airport district, Building no. 147 first floor (AL-Kawthar)
Hurghada, Red Sea – Egypt
Phone/Fax. +20 65 3482286
Email: msg@msg.holdings
URL: www.msg.holdings and www.msgconcept.com

Japan

Mr. Kuniyasu Nomura, Representative Director,
Ohayo Travel Corporation
Mailing Address: Post #9, KEIO BIZ PLAZA, Keio Plaza Hotel Tama 2F, Ochiai 1-43, Tama-shi, Tokyo, 206-0033, Japan
Phone ＋81-42-315-3261 Fax +81-50-3588-0678
URL: https://ohatra.com
Email: info@ohayotravel.com

Libya

Mr. Ahmed El-Rida
Attyseer for Consultancy and Training
Iraq Street, Rehabilitation Centre Staff Camp, No.67. Benghazi, Libya.
Mobile/WhatsApp: + 218910995622 | Skype: el_rida
Email: designforall_ly@yahoo.com

Morocco

Mr. Abdelfattah HADDANI
Fondation HandiMaghreb - Morocco
Handicaps, Accessibilités et Tourisme
Contact address : BP. : 2247 Barid Pro Av. Mohamed V Guéliz
Marrakech 40000, Morocco
Tél: (00212) 660 00 99 88
Email: handimaghreb@gmail.com
URL: www.marocaccessible.org

People's Republic of China

Ms. Xun Illidian Ji, M.A. Ed.
RARE N ROLL / NANJING QITU NETWORK & TECHNOLOGY LTD. Social Enterprise
所谓天下事，人间情
俯而就者易
仰而企则难
Nanjing, Jiangsu, 210003 China.
Email: illidianji@gmail.com
URL: http://www.rarenroll.com/

South Korea

KNAT - Korean Network for Accessible Tourism
Yensun Jen 윤선 전전
92, Dongpangyo-ro, Bundang-gu
323-801
Seongnam-si, Gyeonggi-do
13534
South Korea.
Tel. (82) 10-9008-8356
Email: sun67mm@hanmail.net

Applications invited!

ENAT seeks to appoint ENAT Members as National Contact Points in other countries and regions of the world.

For more information please Contact ENAT.

ENAT President's Message, December 2025. A New Year Brings New Challenges!

Ivor Ambrose — Thu, 13 Mar 2008 12:51:44 GMT

A New Year Brings New Challenges!

Dear Friends,

We are reaching the end of 2025, a year marked by many extraordinary achievements for the improvement of the offer of tourism for all.

The outstanding results of the 3rd edition of the World Summit “Destinations for All” held in Turin in October this year, were crowned with a commitment to continue on the path towards accessible, inclusive tourism with the adoption of the Torino Manifesto on Tourism for All 2025, by the participants attending the Summit from all over the world.

The Torino Manifesto talks to the public and private bodies, to the most relevant stakeholders, to perform a series of activities and take decisions to improve accessible tourism offers in services, products and infrastructures.

Our Association is committed to work coherently within the requirements of the Manifesto through relevant activities in our ENAT Action Plan 2025-2026.

Fulfilling the Manifesto will require the efforts of all our members and partners with their knowledge and expertise; we will involve and support them through a continuous dialogue and opportunities to discuss top priorities and develop the pathway to achieve them.

We are also involved in preparing the ground for the Fourth edition of the Destinations for All World Summit, which is foreseen in two-to-three years’ time. A Call for hosting the next Summit will be published in the new year.

Until then a dedicated system will be implemented to track progress made with:

A “Global Observatory on Accessible Tourism” in association with UN Tourism, to provide measurement, guidance and dissemination of good practices, worldwide;
Future editions of the World Summit to review and report on implementation, highlight successes and update actions outlined in the Manifesto.

Not an easy task but do-able! If we will all combine our efforts, energies and the will to go further, we will succeed!

In the meantime let us all prepare for the New Year with peace and hope in our hearts!

Wishing a Happy and Joyful 2026 to all of you!

Anna Grazia Laura, Rome
17 December 2025
Email: president@enat.eu

Download this President's Message in PDF format.

Newsletters and e-Bulletins

Ivor Ambrose — Mon, 27 Aug 2007 11:54:00 GMT

The ENAT Newsletter was first produced as a series of PDF documents, for downloading, during 2007.

We now send out an E-Bulletin to members and subscribers. It is free of charge and goes out to all those who are interested in the latest developments in Accessible Tourism.

ENAT Members receive additional exclusive bulletins and news items.

Archived e-Bulletins and Newsletters

ENAT Bulletin 99. 16 March 2026. Appeal for Dionations by LUPD Lebanon (Update with LUPD Address)
ENAT Bulletin 99. 13 March 2026. Appeal for Donations by LUPD Lebanon
ENAT Bulletin 98. 1 January 2026. President's New Year message and Accessible Tourism News
ENAT Bulletin 97. 17 March 2025 European Travellers with Mobility Disabilities 2025 Study
ENAT e-Bulletin 96. 6 March 2023. ENAT User Survey February - March 2023
ENAT e-Bulletin 95. 28 March 2022 New-look ENAT Website, Save the Date for ENAT AGA and Videos of Events
ENAT e-Bulletin 94. 18 February 2022
ENAT Accessible Tourism events at Zero Project Conference 2022
ENAT e-Bulletin 93, 24 December 2021
Season's Greetings, accessible tourism News and Events.
8 November 2021
Email announcement: Register now for the 4th Tourism and Technology for Diversity Congress, 15-19 November 2021.
ENAT Bulletin 92, 1 November 2021
ENAT News and Events
ENAT Bulletin 91, 1 September 2021
ENAT News, Project News and Events.
ENAT e-Bulletin. 11 June 2021. Announcement of ENAT Annual General Assembly and Expert Panel Discussion, 23 June 2021. (Sent to ENAT Members).
ENAT e-Bulletin 90, 30 April 2021
News and Online Events
ENAT e-Bulletin 89, 30 March 2021
Teachers' Trainng Kit and online survey
ENAT e-Bulletin 88, 19 March 2021
ENAT President's Message, News and Events.
ENAT Members' News - 11 March 2021.
Announcement of TravlilAbility Summit registration discount for ENAT members.
ENAT e-Bulletin 87, 20 December 2020
Season's Greetings and News. (Sent to 1112 subscribers)
ENAT e-Bulletin 86, 26 August 2020
COVID-19, News and Events. (Sent to 1430 subscribers)
ENAT e-Bulletin 85, 1 July 2020
Membership Fees Waived. (Sent to 1422 e-Bulletin subscribers)
ENAT e-Bulletin 84, 17 June 2020
Annual General Assembly Call and News. (Sent to 1430 e-Bulletin subscribers)
ENAT e-Bulletin 83, 16 May 2020
News, COVID-19 Measures in Europe, Project News, Webinars. (Sent to 1419 e-Bulletin Subscribers)
ENAT e-Bulletin 82, 6 April 2020
News, New Projects and Events (under Covid-19 lockdown). (Sent to 1449 e-Bulletin Subscribers)
ENAT e-Bulletin 81, 21 January 2020
ENAT President's Message, News and Events. (Sent to 1445 ENAT e-Bulletin Subscribers)
ENAT Announcement, 25 November 2019
Invitation to International Congress on Accessible Cruise Destinations, Valencia, Spain. (Sent to all ENAT e-Bulletin subscribers)
Announcement, 13 November 2019
TAD Project Accessible Tourism Training Conference, Brussels. (Sent to all ENAT e-Bulletin subscribers)
ENAT - e-Bulletin 80, 21 October 2019
News and Events. Welcome to Málaga!
ENAT - e-Bulletin 79, 29 July 2019
News and Events, NEWSCAT training project results, EU Access City Awards and more.
ENAT - e-Bulletin 78, 21 June 2019
News, Events, Accessible Destinations UNWTO, Zero Project, NEWSCAT Final Conference, ENAT AGA.
ENAT - e-Bulletin 77, 6 May 2019
News, Events, new Video and Member Services.
ENAT - EXTRA e-Bulletin, 18 December 2018
New Membership Fees in 2019.
ENAT e-Bulletin 76, 17 December 2018
News and Events.
ENAT e-Bulletin 75, 30 September 2018
News, Resources and Events.
Invitation to Launch Event, 15 June 2018
World Tourism for All Quality Programme.
ENAT e-Bulletin 74, 26 May 2018
News and Announcement of Annual General Assembly and Launch of the new 'ENAT World Tourism for All Quality Programme, Brussels 26 June 2018.
ENAT Subscriber Consent Alert, 1 May 2018
GDPR Notice to recipients of ENAT e-Bulletin emails.
ENAT e-Bulletin 73, 29 January 2018
News, Events and Articles.
ENAT e-Bulletin 72, 30 September 2017
ATTIMO Accessible Culinary and Cultural Itineraries Conference, Vicenza, 6 October 2017.
ENAT e-Bulletin 71, 30 August 2017
News and Events.
ENAT e-Bulletin 70, 21 June 2017
ENAT Annual General Assembly documents available. (for Full Members only)
ENAT e-Bulletin 69, 14 June 2017
(Reminder) Announcement of ENAT AGA.
ENAT e-Bulletin 68, 2 June 2017
Announcement of ENAT Annual General Assembly to Full and Honorary Members.
ENAT e-Bulletin 67, 2 June 2017
Accessible Tourism News and Events.
ENAT e-Bulletin 66, January 2017
Announcement: APP TOUR YOU Accessible Tourism Training MOOC (Correction).
ENAT e-Bulletin 65, 19 July 2016
Accessible Tourism Events, Announcements, Projects and Pantou.
ENAT e-Bulletin 64, 8 June 2016
ENAT Documents for Annual General Assembly, 15th June 2016.
ENAT e-Bulletin 63, 24 May 2016
Announcement Full & Honorary Members AGA 15th June 2016
ENAT e-Bulletin 62, 26 February 2016
Announcements, Events, New NTO Learning Group.
ENAT e-Bulletin 61, 27 January 2016
Lonely Planet (Free) Accessibility Guide, News and Events.
ENAT e-Bulletin 60, 11 January 2016
Accessible Tourism Membership Payments and Sponsors News.
ENAT e-Bulletin 59, 23 December 2015
Accessible Tourism Season's Greetings and Event Announcement.
ENAT e-Bulletin 58, 3 December 2015
Accessible Tourism News, Projects and Events.
ENAT e-Bulletin 57, 9 November 2015
Accessible Tourism News, Projects and Events.
ENAT e-Bulletin 56, 14 September 2015
Madrid International Congress and other Accessible Tourism News.
ENAT e-Bulletin 55, 27/7/2015
ENAT's new agreement with Lonely Planet... & other news.
ENAT e-Bulletin 54, 20/5/2015
Members' download: ENAT Annual Report 2014 (draft). (Downloading is restricted to ENAT Members only via login page
ENAT e-Bulletin 53, 13/5/2015
Reports, News and Events. Includes Scott Rains fund-raiser information and EU Accessible Tourism Supply Study Reports announcement.
ENAT e-Bulletin 52, 2/2/2015
News, New Projects and Announcement of V. International Congress on Tourism for All, Madrid, 2015.
ENAT e-Bulletin 51, 23/1/2015
News and Events.
ENAT e-Bulletin 50, 24/12/2014
Season's Greetings & Review 2014-15 from Anna Grazia Laura, President
ENAT e-Bulletin 49, 10/11/2014
Accessible Tourism News & Events.
ENAT e-Bulletin 48, 22/9/2014
European Accessible Tourism - News, Events, Research...
ENAT e-Bulletin 47, 28/8/2014
European Accessible Tourism - news, events, publications...
ENAT e-Bulletin 46, 12/6/2014
European Accessible Tourism - news, research publications and awards.
ENAT e-Bulletin 45, 6/6/2014
Accessible Tourism Conference, Brussels, 6 June 2014 Live-Streaming.
ENAT e-Bulletin 44, 6/5/2014
EU Conference "Mind the Accessibility Gap" - Register Now!
ENAT e-Bulletin 43, 25/3/2014
EU Tourism Funding Information Day.
ENAT e-Bulletin 42, 10/1/2014
Accessible Tourism News and Events (plus Pantou Press Release and Suppliers' Survey).
ENAT e-Bulletin 41, 24/12/2013
Christmas Greetings from President Anna Grazia Laura.
ENAT e-Bulletin 40, 20/9/2013
Accessible Tourism News and Events.
ENAT e-Bulletin 39, 26/8/2013
Please answer the Customer or Supplier Survey on Accessible Tourism in Europe (for EU Supply Study).
ENAT e-Bulletin 38, 6/5/2013
Accessible Tourism news and events.
ENAT Bulletin 37, 11/3/2013
International Tourism for All Congress Announcement.
ENAT e-Bulletin no. 36, 19/2/2013
STEEP Online Survey - travel information needs of disabled visitors.
ENAT e-Bulletin no. 35 Accessible Tourism, 21/12/2012
Recent News articles and more (New format)!
ENAT e-Bulletin no. 34 Accessible Tourism, 23/10/2012
Presents ENAT's array of digital communication tools plus recent News, Events and Articles.
ENAT e- Bulletin no. 33 - was a brief reminder about the High-Level Seminar announced in e-Bulletin no. 32.
ENAT e-Bulletin no. 32 Accessible Tourism, 29/05/2012
High-level Seminar, Milano, Italy announcement.
ENAT e-Bulletin no. 31 Accessible Tourism, 21/05/2012
ENAT e-Bulletin no. 30 Accessible Tourism, 7/05/2012
ENAT e-Bulletin no. 29 Accessible Tourism, 15/03/2012
ENAT e-Bulletin no. 28 Accessible Tourism, 17/02/2012
ENAT e-Bulletin no. 27 Accessible Tourism, 27/09/2011
ENAT e-Bulletin no. 26, 11/07/2011
Latest News and Events.
ENAT e-Bulletin no. 25, 14/4/2011
A round-up of latest News, Events and Forum items.
ENAT e-Bulletin no. 24, 20/1/2011
A round-up of latest News, Events and Forum items.
ENAT e-Bulletin no. 23, 18/11/2010
Latest Events, News and Forum items.
ENAT e-Bulletin no. 22, 27/8/2010
Members' notices, News, Forums and Events items.
ENAT e-Bulletin no. 21, 29/7/2010
On the European Access City Award, ENATCode of Good Conduct, Events in Finland and Italy...
ENAT e-Bulletin no. 20, 25/6/2010
Theme: "Accessible Cities".
ENAT e-Bulletin no. 19, 20/5/2010
Events information and news from Sweden, Spain, Italy, UK and Portugal.
ENAT e-Bulletin no. 18, 18/3/2010
News and events from Canada, UK, Germany, Portugal, Belgium...
ENAT e-Bulletin no. 17, 20/1/2010
News from Canada, UK, USA, Germany, Spain, Belgium, "Ruhr 2010: Cultural Capital of Europe"...
ENAT e-Bulletin no. 16, 14/12/2009
With news from VisitEngland, UN, Catalunya Tourist Board...
ENAT e-Bulletin no. 15, (Not available here - for Members Only)
ENAT e-Bulletin no. 14, 3/11/2009
ENAT e-Bulletin no. 13, 28/9/2009
ENAT e-Bulletin no. 12, 12/9/2009
e-Bulletins nos. 3 to 11 were distributed as 'hand-crafted' emails. They cannot be accessed from this webpage.

You may download PDF copies of the Newsletters 1 and 2 via at the link, below.

https://www.accessibletourism.org/?i=enat.en.news.160

Reports

Ivor Ambrose — Thu, 14 Jun 2007 14:26:00 GMT

View and download reports and articles from ENAT Members, as well as other key documents that have been released for public dissemination.

Who We Are

Ivor Ambrose — Tue, 12 Jun 2007 15:34:08 GMT

Go directly to headings on this page:

ENAT Board Members

Honorary Members

ENAT Full Members

ENAT Members Updated List

ENAT National Coordinators

ENAT was established in January 2006 as a project-based initiative of nine sponsoring organisations in six EU Member States. The European Commission, DG Employment and Social Affairs, gave financial support to the Network in its first two years of operations, 2006 to 2007.

ENAT was registered with the office of the Commercial Court of Brussels on 8 May 2008 as the European Network for Accessible Tourism asbl. (non-profit association).

European Network for Accessible Tourism – ENAT asbl.
Registered office: Rue du Marché aux Herbes 61 / Grasmarkt 61, B-1000 Brussels, Belgium.

ENAT is registered as Company no. 0897.614.640

ENAT is managed by an international Board of Directors, drawn from ENAT's founding partners and other leading organisations in accessible tourism.

The Annual General Assembly, made up of all paid-up Full Members, is the governing body of the association.

ENAT Board

Executive Board, 2023-26

President: Anna Grazia Laura, Italy
Vice-President: Jesús Hernández Galán, Fundación ONCE, Spain
Vice-President: Spyros Michailidis, EWORX S.A., Greece
Treasurer: Emiliano Deferrari, Belgium
Managing Director: Ivor Ambrose, IVOR AMBROSE Technical Services, Greece

Non-Executive Board Members, 2023-26

Director: Miguel Carrasco, Confederación IMPULSA IGUALDAD España, Spain
Director: Ana Garcia, Accessible Portugal, Portugal
Director: Ruediger Leidner, Deutschen Blinden- und Sehbehindertenverband e.V. (DBSV), Germany
Director: Katerina Papamichail, Greece
Director: Marco Pizzio, Associazione Italiana Sclerosi Multipla Onlus, (AISM), Italy

Honorary Board Member: Angelika Laburda, Austria
Honorary Board Member: Martin Heng, Australia
Honorary Board Member: Lilian Müller, Access Sweden, Sweden

View Biographies of the current ENAT Board Members.

Honorary Members

UNWTO
ISTO
Design for All Foundation
Cléon Angelo, Autonomia.org Belgium
Mieke Broeders, Belgium
Bill Ishmael, United Kingdom
Lilian Múller, Sweden
Mohamed Al Tarawneh, Jordan
Peter De Wilde, Belgium

ENAT Full Members, updated on 2 June 2024

Accessible Portugal, Portugal
Agència Catalana de Turisme, Spain
AISM Associazione Italiana Sclerosi Multipla Onlus, Italy
Anna Grazia Laura, Italy
Barcelona Turisme, Spain
Confederación IMPULSA IGUALDAD España, Spain
CPD - Consulta per le persone in difficoltà - Turismabile, Italy
Deutscher Blinden- und Sehbehindertenverband e.V. (DBSV) Germany
Emiliano Deferrari, Belgium
EWORX S.A., Greece
Fundacion ONCE, Spain
INTER Private Stichting Toegankelijk Vlaanderen, Belgium
Ivor Ambrose Technical Services, Greece
JPS Tours, Belgium
Katerina Papamichail, Architect, Greece
Kerckhoffs Ltd, UK
Magnus Berglund, Sweden
Universal Access, Ireland
VisitFlanders, Belgium

ENAT National Coordinators

ENAT National Coordinators have been established in several European countries.

National Coordinators are appointed by the ENAT Board to work towards the aims and objectives of ENAT at the national level. They recruit new members, provide information in the national language, and provide services for the members in their respective countries.

National Coordinators also act as the "face" of ENAT in their country. As such, they may liaise and collaborate with other national bodies and organisations on matters concerning accessible tourism.

View the current list of Coordinators at the ENAT National Coordinators' page.

More ENAT National Coordinators will be established in other countries in Europe and, possibly, in other regions of the world.

Details of the Terms of Reference for ENAT National Coordinators and the application procedure for candidates are also available at the ENAT National Coordinators' page.

European Network for Accessible Tourism – ENAT asbl.

Registered office:
Rue du Marché aux Herbes 61 / Grasmarkt 61,
B-1000 Brussels, Belgium.

Company number: 0897.614.640

ENAT asbl. is listed in the European Transparency Register ID Number 7964210133-55 since 3 July 2008 and follows the Code of Good Conduct for lobbyists in the European Union.

Download the ENAT Company Profile. (January 2024) PDF document, 93 Kb.

Categories, Fees and Payments

Ivor Ambrose — Tue, 12 Jun 2007 15:34:08 GMT

General Information

ENAT is a non-profit association, registered in Belgium. According to the terms of the Belgian legislation there are two membership categories: “Associate Members” (membres adhérents) and “Full Members” (membres effectifs).

The members must be physical persons or legal entities. By registering with ENAT, members show they agree with the aims, objectives and purposes of the association, as described in the ENAT Statutes.

New members are accepted as an Associate Member.

Associate Members who wish to become Full Members must apply by letter to the ENAT Board, as described in the section, below: Full Members

View payment options

General Conditions of Membership:

The following general conditions apply to all new applicants and renewing members:

Registration is made via the on-line form at https://enat.eu/user/register
ENAT membership is open to businesses and organisations of all sizes, in Europe or other regions.
Individuals may also join ENAT as private member, self-employed, student or retiree.
After registration and activation of your account, please download your PDF Invoice from the Members' Area (Subscriptions).
Pay the annual membership fee by PayPal, Credit Card or Bank transfer, as indicated below.
New Associate Members should provide appropriate documentation by Email to members@enat.eu in order for ENAT to verify their status and ensure the correct fee to be paid.
Associate Members do not need to demonstrate experience in accessible tourism but for tourism providers commitment to the ENAT Code of Good Conduct is desirable.
The annual fee must be paid (in EURO) by bank transfer within 30 days of registration (Associate Members) or within 30 days after approval of full membership request (Full Members).
From 1.1.2019, organisations and individuals based outside Europe may also apply for Full Membership of ENAT. Visit Full Members for more information.

Associate members in good standing may apply for Full Membership. Application must be made in writing to the ENAT Board with a description of proven experience in accessible tourism within their field(s) of activity.

After registering via the on-line registration page, the applicant should pay the appropriate Associate Member's fee.

ENAT Membership Annual Fees in EURO. Valid from 11 February 2026

Member Type:	Full Members	Associate Members
1. Organisation or Enterprise	Fee (EURO)	Fee (EURO)
International Organisations, public bodies	500	350
Profit organisations, enterprises (more than 250 staff, full-time equivalent)	500	350
Profit organisations, enterprises (Up to 249 staff, full-time equivalent)	300	200
NGO/Non-Profit Organisations	300	200
2. Individual member	Fee	Fee
Self-employed	250	150
Private person	250	150
Retired /Student/ Unemployed	100	100
Honorary	0	0

Register now at the Sign-up page. (External link to ENAT Membership page).

Payment methods

Payment by bank transfer

Account for transfer payments
Account name:	ENAT asbl.
Bank	WISE Europe SA
Address	Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
IBAN (for payments in EURO)	BE13 9052 5908 0539
SWIFT / BIC Code	TRWIBEB1XXX
Message to recipient	2025 ENAT member no. [ insert number]
Charges	Paid by sender / Shared

European Network for Accessible Tourism – ENAT asbl.
Registered office:
Rue du Marché aux Herbes 61 / Grasmarkt 61,
B-1000 Brussels, Belgium.

ENAT asbl. is exempt from VAT. No VAT is charged on membership fees.
Company number: 0897.614.640

After we have registered your payment you will be able to download your ENAT Membership Certificate and Code of Good Conduct Certificate from the My account (User Login) page.

Payment by credit or debit card

From January 2026, membership fee payments and other payments (donations, fees, etc.) can be made using the Stripe payment system at the ENAT Members' Area (external Website). Stripe accepts most major credit and debit cards worldwide.

Privacy Policy

Ivor Ambrose — Tue, 12 Jun 2007 15:34:08 GMT

Overview

ENAT - the European Network for Accessible Tourism - is a non-profit association ("association sans but lucratif" - a.s.b.l.) registered under Belgian law.

Providing ENAT with personal information is an act of trust - we take our responsibilities for this trust very seriously and welcome any comments from ENAT Members regarding the privacy of their information.

This Privacy Policy covers:

Information we collect;
Use of your information;
Security and storage of information collected;
How to change or deactivate your information;
Who we Are.

Information We Collect

Personal Information

ENAT collects personal information from users as part of the ENAT Membership registration, on the basis of their voluntary participation, only.
By submitting your personal data, you are deemed to have given your active consent for us to process and keep your personal data for the purposes of managing your membership and related services.

Information is shared with a linked ENAT website at http://enat.eu

Additional information, such as a Curriculm Vitae (CV), Organisational Profile or List of Interests/Expertise, submitted to ENAT on joining, or at any time thereafter, may be updated, modified or deleted by the member at his or her own discretion.
It should be noted that personal information contained in a CV or Organisational Profile, in the form of a PDF or other uploaded document, may be visible to other members and potentially made public. If a member does not wish this information to be made public, it shouild not be included in the uploaded PDF document.

Automatic collection of data (cookies and log files)

The ENAT website uses "cookies" to track user sessions. Users can decline the cookies by adjusting the "accept cookies" setting on their browser, however this may affect the functionality of the website. By continuing to use this site you are agreeing to our use of cookies.

Use of Information

Personal information will never be sold, shared, or rented by ENAT without your prior consent.

ENAT remains the sole owner of the information collected.

Use of Membership Details

Membership information and other collected information that is volunteered and subsequently can identify the respondent, is used to provide customised services that allow ENAT Sponsors and other Members to enjoy more efficient and effective products and services. Such products and services will not be offered to those Members who have expressly asked not to have their contact information revealed to other members.

Security and Storage of Information Collected

ENAT is committed to maintaining the security of the data we collect. We have entrusted our on-line data collection and storage to EWORX S.A., one of the founding members of ENAT. EWORX S.A. maintains appropriate security measures to protect against loss, misuse or alteration of such information. Employees or agents of EWORX S.A. can only access data by use of authorised user name and passwords.

As the responsible agent for data protection, the activities of EWORX S.A. are governed by the following law:

Hellenic Law 2472/1997 on the Protection of Individuals with regard to the Processing of Personal Data (as amended).

ENAT and EWORX S.A. supports the following code of practice:

ICC/ESOMAR (European Society for Opinion and Marketing Research) International Code of Marketing and Social Research Practice

Changing or Deleting Information Held by ENAT

If you would like to change or deactivate the information you have submitted, please send a request by email to: enat [at] accessibletourism.org

We will carry out any request within a reasonable amount of time, unless we are required or authorised by law not to do so.

Members who withdraw from ENAT will have their data removed from the ENAT Members’ database.

Changes to this Privacy Policy

To fully protect your privacy, we reserve the right to amend this policy at any time, and for any reason. We will post the amended terms on this Web site as they occur and encourage you to frequently check for updates. This Privacy Policy was last amended on 25 February 2008.

Who We Are

ENAT asbl. is a non-profit association established at Rue du Marche aux Herbes 61 / Grasmarkt 61, 1000 Brussels, Belgium.

EWORX S.A. is a private company registered at Jean Moreas Street 66, GR-15231 Halandri, Athens, Greece, tel: +30 210 6148380.

Questions regarding this policy or its implementation can be directed by email to: enat [at] accessibletourism.org

ENAT Partners and Sponsors

Ivor Ambrose — Tue, 12 Jun 2007 15:34:00 GMT

ENAT Partners

ENAT works in partnership with major organisations in tourism and related sectors to help deliver its messages more widely, develop new services and carry out joint projects and initiatives.

We are honoured to list the following partners and sponsors and we encourage our Members and site visitors to visit the respective websites and learn about our partners' activities in the area of accessible tourism for all.

United Nations World Tourism Organisation

UNWTO Accessible Tourism

EU Tourism Manifesto Alliance
ENAT is one of more than 70 European public and private tourism stakeholders that have united to present a European Tourism Manifesto for Growth & Jobs, a document which highlights the EU policy priorities for the sector in the coming years. Through the Tourism Manifesto, ENAT and partners seek to promote European tourism policies in favour of social and cultural sustainability and tourism as a right for everybody.

The Blue Flag programme is a voluntary eco-label awarded to more than 4500 beaches, marinas and sustainable boating tourism operators in 45 countries, worldwide. In order to qualify for this award, a series of stringent environmental, educational, and especially, safety- and access-related criteria must be met and maintained. The Blue Flag programme is owned and run by the non-governmental, non-profit organisation the Foundation for Environmental Education (FEE).
FEE and ENAT have signed a Memorandum of understanding and ENAT is participating in the Blue Flag International Jury, providing its international accessibility expertise.

ReadSpeaker

ReadSpeaker is a software development company that provides the leading-edge "read aloud" feature on all the ENAT webpages. Through the generous support of ReadSpeaker since 2015, the ENAT Webpages (English edition) are made accessible to people who may not be able to read the text or who are less familiar with English as a foreign language. Try it! Just click on the "Listen" button at the top of the page! No software installation is necessary - it just works. You can adjust the reading speed and text highlighting according to your preference.

European Federation of Tourist Guide Associations

The umbrella organisation for professional tourist guides in Europe. FEG and ENAT jointly manage and certify the e-Learning and Continuing Professional Development course "T-Guide" on guiding of tourists with learning difficulties or other intellectual impairments.

International Social Tourism Organisation

Bringing together stakeholders from the social, sustainable and solidarity tourism sectors from all over the world, ISTO promotes accessible and responsible tourism.

Design for All Foundation

The Design for All Foundation collects and disseminates Universal Design/Design for All Good Practices and knowledge around the world; enhances the respect to human diversity and works for a world where everyone enjoys equal opportunities for personal development.

Rolling Rains Report by Dr. Scott Rains

Since Dr. Rains passed away in 2016, this website is no longer updated but remains as a testimony to his work and example, much of it as useful to scholars and practitioners today as it ever was.

European Association of Service Providers for People with Disabilities

EASPD, a non-profit NGO in the disability sector, promotes the views of over 20,000 social services and their umbrella associations. We promote equal opportunities for people with disabilities through effective and high-quality service systems.

World Sustainable Hospitality Alliance

The World Sustainable Hospitality Alliance tackles key global challenges affecting our planet and its people, bringing together CEO, donor members and other partners, to achieve a more sustainable and inclusive world for all. The Alliance uniquely represents how the hospitality industry is taking collective responsibility to ensure that destinations and communities are being supported and protected now and for future generations. Its members represent over 7 million rooms globally, and include 22 world-leading hotel companies and over 50 supply chain and strategic partners, with a combined reach of over 50,000 properties. In addition, its affiliate members represent other partners in the value chain to further drive collaboration on sustainability in the hospitality industry. The Alliance partners with philanthropic organisations, non-profits, governments and the private sector to drive action on shared sustainability challenges.

Turismo de Portugal

The National Tourism Authority of Portugal.

Zero Project

The Zero Project's mission is working for a world with zero barriers. Worldwide, the Zero Project finds and shares models that improve the daily lives and legal rights of all persons with disabilities.

Organisation with Observer Status

European Commission

ENAT Member-Sponsors

EWORX S.A., Athens, Greece

Fundación ONCE, Madrid, Spain

ENAT warmly thanks all the partners and sponsors for their commitment and support.

Information for New Sponsors

ENAT is looking for new sponsors to support its work for members and the wider community, as well as to help in the realisation of our research, development and outreach activities.

Sponsors are invited to support ENAT in different ways. Sponsors may provide:

cash-funding
in-kind contributions
event-hosting
sponsorship of events
sponsorship of ENAT publications or activities.

ENAT Sponsors have a special relationship with the work of ENAT. As a Sponsor, your organisation will enjoy recognition for its contribution in all ENAT publications and at our international events. You will also benefit from having direct access to ENAT Board Members and consultants who can work with you to develop your organisation's policies and competences in accessibility, and communicate your achievements effectively to clients and stakeholders.

If you would like to learn more about the benefits and conditions for being an ENAT Sponsor, please get in touch directly with Mr. Ivor Ambrose, Managing Director.
You may use our Contact form.

The original ENAT Sponsors, 2006 - 2007, are shown at the link below:

Welcome to ENAT European Network for Accessible Tourism

Ivor Ambrose — Tue, 12 Jun 2007 14:43:00 GMT

President's Message

ENAT President, Anna Grazia Laura, 17 December 2025
A New Year Brings New Challenges!

Dear Friends, We are reaching the end of 2025, a year marked by many extraordinary achievements for the improvement of the offer of tourism for all.

Who we are

ENAT is a non-profit association for organisations that aim to be 'frontrunners' in the study, promotion and practice of accessible tourism. You may be an expert or new to the area - in either case you are welcome!

By leveraging the knowledge and experience of the network, our members are improving the accessibility of tourist information, transport, infrastructure, design and service for visitors with all kinds of access needs, providing models of excellence in accessible tourism for the whole of the tourism industry.

Our Mission

European tourism destinations, products and services accessible to all travellers and to promote accessible tourism around the world.

Why Enat?

We want to help make Europe as a whole an accessible destination, where all travellers can move freely.

Membership

Find out why you should become an ENAT member. What membership offers and what it takes to join.