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Hotel, Restaurant and Catering Business

This theme includes information about the access needs of customers and how to cater for them in hotels, restaurants and catering outlets. Subjects covered include: the design and adaptation of buildings and service areas, specialised customer services, staff training and working conditions, technical equipment and more.

News Item

New! 05/02/2010 Calling for Reviewers to Comment on Indian Accessible Tourism Report
New! 05/02/2010 Featured Member: JPS Tours, Belgium Offers Adapted Tours in Flanders Fields
New! 25/01/2010 UK Government Launches Accessible Tourism Guidance for Businesses in Preparation for London Olympic and Paralympic Games, 2012
New! 25/01/2010 UK's TourismSouthEast Podcast on Accessibility for Business
New! 22/01/2010 Public Consultation: Review of the European Package Travel Directive

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Project Item

New! 05/02/2010 ITTI - Improving Accessibility Through Training In Tourism
02/12/2009 Accessi Tourisme Project
20/11/2009 Europe Senior Tourism
27/10/2009 MEDIATE: Methodology for Describing the Accessibility of Transport in Europe.
26/10/2009 ETCAATS: European Training Certificate - Access for All in the Tourism Sector (Preliminary information)

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New! 06/02/2010 Enjoy England. The Corporate Site of VisitEngland
New! 06/02/2010 Accessible Yorkshire
New! 24/01/2010 Snowy Mountains: Accessible Attractions & Activities
New! 17/01/2010 2010 Legacies Now Blogroll: Photos and Videos Page
New! 11/01/2010 Barrier-free Travel in Germany

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Publication Item

29/10/2008 CEN Workshop Agreement - Draft Business Plan

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ENAT Library Item

New! 25/01/2010 Accessible Tourism: Making it Work for Your Business
30/12/2009 The Semiotics of Accessibility and the Cultural Construction of Disability
22/12/2009 Opportunities and Benefits of Accessible Tourism for All: Experiences in Germany
22/12/2009 Cooperation and Competitiveness in European Tourism for All
02/12/2009 Accessible Tourism. Good Practice Guide, Catalonia

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Press Release Item

23/01/2009 ENAT Partners Win EU Commission Support Grant for SMEs' Sustainable Tourism Network
01/07/2008 ENAT and Design for All Foundation Sign Memorandum of Understanding
17/06/2008 UNWTO Becomes Honorary Associate Member of European Network for Accessible Tourism
25/02/2008 European Network for Accessible Tourism Begins New Phase
28/11/2007 Accessible Tourism is Big Money

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Event Item

08/01/2010 Introducing the Accessibility Guide for Companies to the European Parliament
05/01/2010 ITB Berlin Convention: Global Future Summit
06/12/2009 Presentation of the Accessibility Guide of Sports Infrastructure for People with Reduced Mobility
25/11/2009 Seminar on New Perspectives for Tourism: Universal Accessibility as a Quality Reference
23/11/2009 EU CALYPSO Meeting: The Role and Importance of Regional Authorities in the Social Tourism Field

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General Information

Submitted by: Ivor Ambrose

Keyword(s)

Accessibility auditing | Accommodation services | Cafés, restaurants, bars and pubs | Catering, restaurants, cafés | Customer relations | Design Guidelines, Design-for-All | Employment, working conditions | Hospitality | Hotel management, hotel business | Special services for disabled visitors | Staff training | Suppliers of equipment

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