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ENAT Library Item

26/07/2016 “Tourism for All - Promoting Universal Accessibility” Good Practices in the Accessible Tourism Supply Chain

To mark the theme of the World Tourism Day 2016, this booklet presents six selected case studies illustrating some of the key parts of the Accessible Tourism supply chain.  

09/03/2016 UNWTO Recommendations on Accessible Information in Tourism

A guidance document from the UN World Tourism Organisation for tourism sector authorities, enterprises and other stakeholders on how to deliver accurate, relevant and timely information to customers, prior to, during and even after the journey.  

09/03/2016 Accessible Tourism for All: An Opportunity within Our Reach

This 19-page brochure features the major highlights of the Manual on Accessible Tourism for All, produced with the ONCE Foundation and ENAT.  

04/11/2015 Journal of Tourism Futures Vol 1, no. 3. Special Issue on the Future of Accessible Tourism

For those with an interest in accessible travel, Elina Michopoulou, Simon Darcy, Dimitrios Buhalis and Ivor Ambrose (ENAT) have edited a special issue of this new journal. We have organised free access to the Special Issue on the Future of Accessible Tourism, available in HTML and PDF formats.  

20/04/2015 Final Report. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe

This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.  

19/04/2015 EU Study: Mapping the Supply and Performance of Accessible Tourism Services in Europe. Fifteen Case Studies

These 15 Case Studies of Accessible Tourism Destinations were commissioned in 2013 by the European Commission as part of the research tender awarded to EWORX S.A., ENAT and VVA, examining the supply side of accessible tourism in Europe.  

15/12/2014 Guidelines and Resources for Organising Accessible Events

People with disabilities and older people are considered as an important and growing number of clients for all kind of events and meetings (about 20 % of the population today). Accommodating and supporting their needs and providing accessible services is becoming more and more a success criterion for conferences and events.  

10/12/2014 San Marino Declaration on Accessible Tourism

The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be read and downloaded here in English, French and Spanish.  

18/11/2014 Manual Sobre Turismo Accesible Para Todos: Principios, herramientas y buenas prácticas. Módulo I: Turismo Accesible – definición y contexto

The Manual on Accessible Tourism for All: Principles, Tools and Good Practices, is UNWTO's second handbook on accessibility and has been co-produced with the Spanish ONCE Foundation and ENAT. It features recommendations and guidelines drawn from experience, recent academic studies and international standards, as well as from technological and scientific advances that have been made in this field. This publication is currently available in Spanish only, in a digital accessible version.  

03/11/2014 Take the Lead. A Guide to Welcoming Customers with Assistance Dogs

The Equality and Human Rights Commission (EHRC)and VisitEngland have produced this guide to help tourism businesses welcome people with access requirements. The EHRC has a statutory remit to promote and monitor human rights; and to protect, enforce and promote equality. We are committed to the vision of a modern Britain where everyone is treated with dignity and respect and we all have an equal chance to succeed. VisitEngland, England’s national tourist board, works in partnership with others to lead the development of a thriving tourist industry.  

26/10/2014 A World for Everyone. Declaration from the World Summit Destinations for All Montreal, 2014

Official version of the Declaration adopted by participants at the Destinations for All 2014 World Summit, held in Montreal Canada, 19 to 23 October 2014.  

11/09/2014 EU Study: Mapping Skills and Training Requirements for Accessible Tourism, 2014. Twenty Case Studies

A major part of the study commissioned in 2013 by the European Commission and awarded to VVA, ENAT and 3s Research involved the preparation of 20 Case Studies, examining accessible tourism training programmes and projects in Europe and abroad. Here the Case Studies can be downloaded in PDF format.  

29/06/2014 Universal Design for Customer Engagement in Tourism Services by National Standards Authority of Ireland

The Irish Standard I.S. 373:2013 is available as a free PDF downloadable document in English.  

09/06/2014 Mind the Accessibility Gap, 2014, Brussels - Conference Presentations

On 6 June 2014 the European Commission, DG Enterprise and Industry, Tourism and Cultural Instruments Unit held a conference for tourism stakeholders where the results of three specially commissioned studies on Tourism Accessibility in Europe were presented and discussed by a distinguished panel of tourism practitioners and stakeholders. Speakers' presentations are available for download on this page in PDF format.  

08/12/2013 MENA-ENAT (Euro-Arab) Accessible Tourism for All Forum & Expo, Aqaba, Jordan 11-13 December 2013

Forum & Expo webpage with Participants' Biographies, Programme and Other Details.  

09/11/2013 Accessible Routes in Historical Cities: Best Practice Guide

A best practice guide for the planning, design, implementation and marketing of accessible routes in historical urban environments.  

20/09/2013 Accessibility Review of European National Tourist Organisations’ Websites, 2012

Presentation of a benchmarking study carried out by ENAT. Between August and October 2012 41 websites were tested for compliance with Web Content Accessibility Guidelines - to see if they are accessible to people with disabilities. Secondly, the content of the websites was examined for information specific to the needs of visitors with disabilities and other people who need good access. Download the study report in PDF format and other resources from this page.  

19/01/2013 Reaching All Customers: How do European NTOs Compare on Online Accessibility?

Presentation by ENAT given at the International Federation of Information Technology and Tourism (ifitt) event "ENTER 2012" in Helsingborg, Sweden, reporting on a study of accessibility of National Tourist Boards' Websites and the accessibility information they present for visitors. Based on a survey carried out in summer-autumn 2011.  

05/09/2012 Scandic Hotels' Accessibility 110 Point Standard

Everyone is welcome at Scandic! We understand that every disability is different. The same is also true of our hotels, and we have implemented smart design in our rooms available for people who have a disability. When you choose to stay with Scandic, you should enjoy the same Scandic standards for accessibility. That's why we have implemented and are continuously improving a common accessibility programme that all our hotels use.  

04/04/2011 To Infinity and Beyond: Advances in Accessibility in the Tourism Industry

Tourism is dedicated to catering for the preferences of a wide range of customers, but genuinely inclusive travel, whether for business or for leisure, can be hard to find. Ivor Ambrose is Managing Director of the European Network for Accessible Tourism (ENAT), a not-for-profit association which promotes accessible tourism. Here he sets out key issues and case studies showing inclusive tourism in action. Meanwhile Sandra Cooper’s description of her stay in an exceptional destination illustrates some of the possibilities available.  

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