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ENAT Library Item

26/07/2016 “Tourism for All - Promoting Universal Accessibility” Good Practices in the Accessible Tourism Supply Chain

To mark the theme of the World Tourism Day 2016, this booklet presents six selected case studies illustrating some of the key parts of the Accessible Tourism supply chain.  

20/04/2015 Final Report. EU Study: Mapping and Performance Check of the Supply of Accessible Tourism Services in Europe

This is the Final Report of a wide-ranging study of accessible tourism supply commissioned by the EC Tourism Unit. The study included: visitor and supplier surveys, national legislation review, expert reviews, Web-based research and analysis of accessibility information, transport, infrastructure/facilities and services. Fifteen case studies of accessible tourism destinations were carried out, identifying good practices in business and destination development.  

26/10/2014 A World for Everyone. Declaration from the World Summit Destinations for All Montreal, 2014

Official version of the Declaration adopted by participants at the Destinations for All 2014 World Summit, held in Montreal Canada, 19 to 23 October 2014.  

09/06/2014 Mind the Accessibility Gap, 2014, Brussels - Conference Presentations

On 6 June 2014 the European Commission, DG Enterprise and Industry, Tourism and Cultural Instruments Unit held a conference for tourism stakeholders where the results of three specially commissioned studies on Tourism Accessibility in Europe were presented and discussed by a distinguished panel of tourism practitioners and stakeholders. Speakers' presentations are available for download on this page in PDF format.  

08/12/2013 MENA-ENAT (Euro-Arab) Accessible Tourism for All Forum & Expo, Aqaba, Jordan 11-13 December 2013

Forum & Expo webpage with Participants' Biographies, Programme and Other Details.  

07/01/2011 European Standardisation of Accessible Tourism Services

A slide presentation with the main results of a Study on EU accessible tourism standards, by Ivor Ambrose, Pilar Soret and Carolina Vicens given at the Fundación ONCE International Congress on Tourism for All, Valladolid, Spain, 26 November 2010.  

23/01/2010 CEN Summary, Background and Proposals related to European Commission Programming Mandate M/371 in the Field of Services

Following the European Commission's Mandate/M371 this Final Report provides an overview of current and future European service standardization activities, bringing together the results of all 11 projects into an overall comprehensive analysis. The report: Summarizes the methodology and activities undertaken; Outlines the overall findings from the research and seminars, highlighting: details of standardization work already started at the CEN level; details of standardization work to start following the feasibility work and needs for future service standardization activities; Provides recommendations and conclusions, Outlines the next steps.  

21/10/2009 Study on the Competitiveness of the EU Tourism Industry - with specific focus on the accommodation and tour operator & travel agent industries

The Study on the Competitiveness of the EU tourism industry - with specific focus on the accommodation and tour operator & travel agent industries - was commissioned by the Commission and run by Ecorys. Disclaimer : The views and propositions expressed in the study are those of the experts and do not necessarily represent any official view of the European Commission or any other organisations mentioned in the Report.  

07/01/2009 Strengthening Small and Medium Sized Enterprises in the Asia-Pacific Travel & Tourism Industry

A study prepared for presentation at ITB Asia, 24 October 2008, Singapore. With the search for new, long-term oriented, equitable and sustainable social and economic systems now robustly under way, the travel & tourism industry is extremely well placed to prove that it can be a part of the solution. This study is meant to draw attention to the importance of small and medium sized enterprises (SMEs) in the Asia Pacific travel & tourism industry. If travel & tourism is just as important an economic sector as telecommunications, agriculture and manufacturing, it important to recognise the immense contribution of its SMEs to job creation, foreign exchange earnings and poverty alleviation, as well as their contribution to creativity and innovation.  

11/12/2008 Accessible Tourism Research Snapshot

This document profiles key Sustainable Tourism Cooperative Research Centre (STCRC) research into disability and accessible tourism perspectives and issues, an important and growing component of the Australian tourism landscape. The publication, available only in PDF format and free of charge, has been developed with the visitor, service provider, planning agency and industry operator in mind, bringing together summaries, statistics, key findings and recommendations in an easily accessible format.  

01/11/2008 European Disability Forum Toolkit on (EC) Regulation No 1107/2006 on the rights of disabled air passengers

The toolkit describes the background to the EC Regulation on the rights of disabled persons and persons with reduced mobility when travelling by air. Published in February 2007, it is written principally for members of EDF, providing an overview of the regulation and its transition into full effect in July 2008.  

09/05/2008 ENAT Study Report No. 3. Towards 2010: Disability Policy Challenges and Actions for the European Tourism Sector

The title of this report refers to 2010, the year which was set as the end-point of the European Disability Action Plan. The plan was launched in 2003, to combat discrimination and improve the participation of disabled citizens in European society. The report examines European tourism policy developments over the past two decades and argues that new policies are needed to make tourism accessible for all on a much wider scale. This is due to three critical factors: global competition, demographic ageing - with more older and disabled citizens wanting to travel, and the strengthening of disability rights, which will bring increased demand for accessible tourism services. The report presents new policy objectives and targets, and a 'Road Map' for how accessible tourism policies might be implemented across Europe in the years ahead.  

05/05/2008 ENAT Study Report No. 1. Rights of Tourists with Disabilities in the European Union Framework

Accessibility in tourism in a social right that concerns all citizens in Europe. In Europe it is estimated that 10% of the population have some type of disability, this means around 50 million people. And this number will continue to grow due to the inevitable process of demographic change as half of them are over 65. It can be deduced that accessibility is essential for 10% of the population, necessary for 40% and convenient for 100% of the population. In recent years the rights of disabled people to travel and to participate in tourism, leisure, sport and other activities away from home have been strengthened in a number of areas by legislation and regulations at international, European and national levels. This report presents an overview of the key legislation and the way in which the rights of people with disabilities are being extended and safeguarded. The report shows many examples of how the front-runners in sections of the tourism industry are beginning to respond to the increasing demand for accessible tourism products and services.  

23/04/2008 ENAT Study Report No. 2. Services and Facilities for Accessible Tourism in Europe

As part of the two year ENAT work programme 2006 – 2007, a study of services and facilities for accessible tourism in Europe was conducted by Toegankelijkheidsbureau (Belgium). This report presents definitions of accessible tourism, the target public and their specific needs, leading to an overview of services and facilities that tourism providers can adopt to improve accessibility.  

23/03/2008 List of EU National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling)

List of European Union National Enforcement Bodies for Air Passenger Regulations (and Complaints Handling). Gives names and contact details of enforcement bodies for each EU Member State.  

23/03/2008 European Union Air Passengers' Complaints Form

Air Passengers' Complaints Form provided by the European Commission, for use in relation to flights from and to EU airports. The form should be filled in by the passenger and sent to the National Enforcement Body of the EU member state which the plane flew to or from.  

31/01/2008 Air Canada's Rules On Pets and Service Animals Who Fly

Air Canada announced that as of July 15, 2007, pets must travel as air cargo, not as checked luggage. Service animals without proper documentation may be affected. Other airlines apply their own rules.  

31/01/2008 Working Like Dogs: The Service Dog Guidebook

In Working Like Dogs: The Service Dog Guidebook, two fans of service dogs explain what they are and what it's like to have a dog that's trained to help a disabled person.  

17/01/2008 Australian Disability Standards for Accessible Public Transport 2002, (revised 2005)

The Australian Disability Discrimination Act 1992 seeks to eliminate discrimination, ‘as far as possible’, against people with disabilities. Public transport is a service covered by the Disability Discrimination Act 1992. The purpose of these Standards is to enable public transport operators and providers to remove discrimination from public transport services.  

04/12/2007 Accessibility Guidelines for Small Aircraft. Services for persons with disabilities on aircraft with 29 and fewer passenger seats.

These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (small aircraft).  

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