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A Methodology for Testing Accessible Accommodation Information Provision Formats

06/11/2008 

This Australian research paper presents a methodology for market testing four information formats for the mobility dimension of accessible accommodation.

The information formats are based on current practice and proposed information formats. They are: Australian Automobile Association Tourism access icons; Spinal Cord Injury Australia’s representation of Australian Standard 1428; floorplan representation; and virtual tours/OSSATE.

Numerous studies have identified that the foundation of any tourism experience for people with mobility disabilities is locating appropriate accommodation. Such studies have identified serious issues with the way that accommodation information is documented, promoted and marketed by the accommodation sector. Other studies have identified that there is a considerable difference between the accommodation sector’s understanding of access and that of people with disabilities.

This research seeks to understand the 'discourse of access’ between the demand and supply of accessible accommodation. To this point in time, no research has sought to assess the preferred accessible accommodation information formats for this group.

Visit the website of CAUTHE
Council for Australian University Tourism and Hospitality Education

General Information

Submitted by: Ivor Ambrose
Author(s): Simon Darcy
Language(s): EN

Reference

Publisher: CAUTHE 2007 Conference
Date published on the web: 01/03/2007
Source: CAUTHE

Keyword(s)

Accessibility auditing | Accessibility information, access guides | Accommodation services | Hotel management, hotel business | Information and Communication Technologies | Special services for disabled visitors | Standards

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