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Reports

"National Tourist Organisations in Europe: Online Accessibility Benchmarking Report, 2011"

In 2011 ENAT made the first survey of the accessibility of 39 European National Tourist Organisations' websites. "Web accessibility" refers to the design and technical features of websites that determine whether people with physical or sensory impairments can actually read and use the site. A second survey has examined whether these websites provide accessibility information for disabled visitors, seniors and others with particular access requirements - and if so, what kinds of information they offer.

A slide presentation showing some of the survey results can be downloaded from the following link:

ENAT - NTOs Online Accessibility Benchmarking Report 2011

 


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06/11/2008 A Methodology for Testing Accessible Accommodation Information Provision Formats

This Australian research paper presents a methodology for market testing four information formats for the mobility dimension of accessible accommodation. The information formats are based on current practice and proposed information formats. They are: AAA Tourism access icons; Spinal Cord Injury Australia’s representation of Australian Standard 1428; floorplan representation; and virtual tours/OSSATE.  

01/11/2008 European Disability Forum Toolkit on (EC) Regulation No 1107/2006 on the rights of disabled air passengers

The toolkit describes the background to the EC Regulation on the rights of disabled persons and persons with reduced mobility when travelling by air. Published in February 2007, it is written principally for members of EDF, providing an overview of the regulation and its transition into full effect in July 2008.  

25/05/2008 Disability Directory for Museums and Galleries (UK)

The Disability Directory is intended as guidance for all museums and galleries in improving their services to disabled people. With the wider implementation of the Disability Discrimination Act a legal duty is added to the obligation that in any case exists for all museums and galleries to have appropriate policies and plans in place to ensure access to their collections and services for all.  

09/05/2008 ENAT Study Report No. 3. Towards 2010: Disability Policy Challenges and Actions for the European Tourism Sector

The title of this report refers to 2010, the year which was set as the end-point of the European Disability Action Plan. The plan was launched in 2003, to combat discrimination and improve the participation of disabled citizens in European society. The report examines European tourism policy developments over the past two decades and argues that new policies are needed to make tourism accessible for all on a much wider scale. This is due to three critical factors: global competition, demographic ageing - with more older and disabled citizens wanting to travel, and the strengthening of disability rights, which will bring increased demand for accessible tourism services. The report presents new policy objectives and targets, and a 'Road Map' for how accessible tourism policies might be implemented across Europe in the years ahead.  

05/05/2008 ENAT Study Report No. 1. Rights of Tourists with Disabilities in the European Union Framework

Accessibility in tourism in a social right that concerns all citizens in Europe. In Europe it is estimated that 10% of the population have some type of disability, this means around 50 million people. And this number will continue to grow due to the inevitable process of demographic change as half of them are over 65. It can be deduced that accessibility is essential for 10% of the population, necessary for 40% and convenient for 100% of the population. In recent years the rights of disabled people to travel and to participate in tourism, leisure, sport and other activities away from home have been strengthened in a number of areas by legislation and regulations at international, European and national levels. This report presents an overview of the key legislation and the way in which the rights of people with disabilities are being extended and safeguarded. The report shows many examples of how the front-runners in sections of the tourism industry are beginning to respond to the increasing demand for accessible tourism products and services.  

28/04/2008 2010: A Europe Accessible For All. Report from expert group set up by European Commission (2003)

The European Union named 2003 as the European Year of People with Disabilities. In this context, a Group of Experts was set up by Mrs. Anna Diamantopoulou, Member of the Commission in charge of Employment and Social Affairs, with the mandate to address accessibility within an increasingly diverse and ageing society, and to put forward concrete proposals.  

23/04/2008 ENAT Study Report No. 2. Services and Facilities for Accessible Tourism in Europe

As part of the two year ENAT work programme 2006 – 2007, a study of services and facilities for accessible tourism in Europe was conducted by Toegankelijkheidsbureau (Belgium). This report presents definitions of accessible tourism, the target public and their specific needs, leading to an overview of services and facilities that tourism providers can adopt to improve accessibility.  

18/04/2008 Handitourisme - Guide de la France Accessible - Tourism Guide to Accessible France

National French tourism guide devoted to disabled people handicapped (motor, auditive, visual and mental), which is also useful for people with temporary mobility impairments, like the parents of young children... In the first part, the guide gives information and general advice (associations and tourist actors concerned, concepts of rights, insurances, labels...), while the second part, divided into areas lists the good addresses regarding tourism (transport, places of interest accessible, hotels and restaurants, sports activities of leisures...).  

14/04/2008 VisitBritain National Accessible Scheme Self-Survey for Serviced Accommodation...

VisitBritain National Accessible Scheme Self-Survey for Serviced, Self-Catering, Hostel and Campus Accommodation. This detailed accessibility checklist is used to assess the suitability of premises for participation in the UK National Accessible Scheme which is managed by VisitBritain.  

11/04/2008 OSSATE Inventory of Accessible Tourism Information Schemes

This report presents an Inventory of accessibility schemes and data sets within the EU-tourism sector. The purpose of this report is to give an overview of 1). the different accessibility schemes within the EU and the influence of national policies on these schemes, and 2). the existing European tourism databases, including their basic characteristics and features.  

11/04/2008 OSSATE Accessibility Market and Stakeholder Analysis

This report presents an analysis of the terminology related to disability, accessibility and tourism. The demand and supply analysis covers an estimation of the market size for accessibility in Europe and worldwide, the identification of key stakeholders and the current supply of accessible products and services.  

09/04/2008 Draft Code of Practice on Accessible Heritage Sites

Prepared by the Irish National Disability Authority, this draft code of practice explains the obligations of public bodies to ensure that, as far as practicable, the whole or part of a heritage site in its ownership, management or control and to which the public has access, is accessible to people with disabilities and can be visited by them with ease and dignity.  

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