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Study of Access Requirements Related to Quality Norms in European Tourism

09/11/2013 

This report, completed in December 2009, is now available in PDF format (October 2013).

It is the result of a study of access requirements related to quality norms in European Tourism.

The study was sponsored by the ONCE Foundation and conducted by Fundosa Accessibility SA, Vía Libre.

The study team was composed of Ivor Ambrose and Carolina Vicens and was coordinated by Pilar Soret.

Download the report in PDF format from the right-hand panel in English or Spanish.

Table of Contents

ACKNOWLEDGEMENTS   5
EXECUTIVE SUMMARY   6
Main findings   8
Recommendations  11
1. STUDY DESIGN   14
1.1 Aims   14
1.2 Approach   14
1.3. Research Issues and Questions  14
1.4. Methodology   15
2. THE ACCESSIBLE TOURISM MARKET AND RELATED INSTRUMENTS 17
2.1. The Target Market of Accessible Tourism  17
2.2. The Scope of Accessible Tourism Provisions   17
2.3. EU Legislation   19
2.4. Voluntary Norms   19
2.5. Recent Developments: Mandate M/371 Tourism Services   20
2.6. ENAT Proposal for a CEN Workshop Agreement on Accessible Transport and Tourism Services (Access-T-Services)   23
3. CATALOGUE OF ACCESS STANDARS AND OTHER INSTRUMENTS   27
3.1. International and European Instruments   29
3.2. Austría  39
3.3. Belgium  41
3.4. Denmark  43
3.5. France   47
3.6. Germany   49
3.7. Norway   52
3.8. Spain  55
3.9. United Kingdom  59
3.10. National Legislation   67
3.11. Table of Tourism Accessibility Promotion Mechanisms   68
3.12. National Tourism Accessibility Labelling Schemes   74
3.13. Comparison of three European Access Management Systems   81
4. HOW EFFECTIVE ARE THE ACCESSIBILITY MEASURES IN TOURISM?   89
4.1. Survey of Visitors with Disabilities and Other Access Needs  91
4.2. Views of Accommodation Providers   124
4.3. Views of Airport Managers    152
4.4. Views of Destinations and Attractions Managers    177
4.5. Views of National Experts in Standardisation and Accessibility   203
5. CONCLUSIONS AND RECOMMENDATIONS  231
5.1. Conclusions about Accessibility Standards in Europe    231
5.2. Conclusions about the Surveys  237
5.3. Recommendations   259
6. REFERENCES   262

ANNEXES pp. 263 - 352.

More information is avialable at the website: http://studyoftourismstandards.wordpress.com/

ONCE Foundation logo   Via Libre logo

 

 

 

 

 

General Information

Submitted by: Ivor Ambrose
Author(s): Ivor Ambrose, Carolina Vicens, Pilar Soret
Language(s): EN | ES

Reference

Publisher: FundaciĆ³n ONCE
Date published on the web: 24/10/2013
Source: http://studyoftourismstandards.wordpress.com/

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