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Reports

"National Tourist Organisations in Europe: Online Accessibility Benchmarking Report, 2011"

In 2011 ENAT made the first survey of the accessibility of 39 European National Tourist Organisations' websites. "Web accessibility" refers to the design and technical features of websites that determine whether people with physical or sensory impairments can actually read and use the site. A second survey has examined whether these websites provide accessibility information for disabled visitors, seniors and others with particular access requirements - and if so, what kinds of information they offer.

A slide presentation showing some of the survey results can be downloaded from the following link:

ENAT - NTOs Online Accessibility Benchmarking Report 2011

 


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23/01/2010 CEN Summary, Background and Proposals related to European Commission Programming Mandate M/371 in the Field of Services

Following the European Commission's Mandate/M371 this Final Report provides an overview of current and future European service standardization activities, bringing together the results of all 11 projects into an overall comprehensive analysis. The report: Summarizes the methodology and activities undertaken; Outlines the overall findings from the research and seminars, highlighting: details of standardization work already started at the CEN level; details of standardization work to start following the feasibility work and needs for future service standardization activities; Provides recommendations and conclusions, Outlines the next steps.  

02/12/2009 Accessible Tourism. Good Practice Guide, Catalonia

This Guide presents a selection of 19 destinations which offer a full range of adapted tourist resources so that everyone has the chance to enjoy Catalonia's important cultural heritage, its impressive landscapes, its rich gastronomy, and even sporting activities.  

28/11/2009 The 2009 Ageing Report: Underlying Assumptions and Projection Methodologies for the EU-27 Member States (2007-2060)

This report provides a description of underlying macroeconomic assumptions and projection methodologies of the age-related expenditure projections for all Member States over the period 2009-2060. On the basis of these underlying assumptions and methodologies, age-related expenditures covering pensions, health care, long-term care, education and unemployment transfers are envisaged to be presented to the ECOFIN Council in May 2009.  

29/10/2009 Achieving Full Participation Through Universal Design. Council of Europe Report

Many Europeans with disabilities are unable to participate in important areas of society, simply because policies and the built environment are not designed to meet their requirements. Moreover, with the number of elderly people rapidly increasing, European societies will have to accommodate more and more disabled citizens in the future. This book invites member states to: promote full participation in community life by ensuring access to all areas of society, including the built environment, transport, products and goods, information, public service, education, employment and health care; implement Universal Design as a strategy to ensure equal and democratic rights in society for all individuals, regardless of age, abilities or cultural background, including persons with disabilities.  

23/10/2009 Europeans and Tourism - Eurobarometer Survey Report, Autumn 2009

The Flash Eurobarometer 281 “Survey on the attitudes of Europeans towards tourism, Autumn 2009” was conducted at the request of Directorate General Enterprise and Industry to collect EU citizens’ views on travel, details of their (planned) holidays and travel in 2009 and their expectations regarding holidays in 2010. Special emphasis was put on the financial aspect of taking a holiday, as this is becoming a prime concern for both travellers and the tourism industry in the midst of the serious economic downturn affecting all EU economies.  

21/10/2009 Study on the Competitiveness of the EU Tourism Industry - with specific focus on the accommodation and tour operator & travel agent industries

The Study on the Competitiveness of the EU tourism industry - with specific focus on the accommodation and tour operator & travel agent industries - was commissioned by the Commission and run by Ecorys. Disclaimer : The views and propositions expressed in the study are those of the experts and do not necessarily represent any official view of the European Commission or any other organisations mentioned in the Report.  

07/07/2009 Accessibility: Understanding, Progress and Opportunities

The UK's Disability Discrimination Act has been in force since 1995, with enforcement measures fully implemented since 2004. This article looks at where we are now as a country offering accessible tourism, what more needs to be done and the opportunities that exist, especially in view of hosting the Olympics and Paralympics in 2012. It also outlines the role of a new project – Open Britain – being launched in July 2009 by Tourism for All UK and disability charity RADAR.  

07/07/2009 Tourism Review Magazine, Ethical Review. Get Out of the Way, Seniors Are Coming!

The Senior Travel Market is quickly expanding. This issue of the Tourism Review Magazine brings four articles which illustrate the increasing importance of the senior segment in tourism, both in Europe and around the world. Seniors will be the demographic discovery of this decade: they are abundant in number and their life styles are remarkably different from those of previous generations.  

07/07/2009 Monitoring of the implementation of the Standard Rules on the Equalization of Opportunities for Persons with Disabilities

Note by the Secretary-General, Economic and Social Council, United Nations. At its forty-eighth session, the General Assembly adopted the Standard Rules on the Equalization of Opportunities for Persons with Disabilities, contained in the annex to its resolution 48/96. These 22 rules provide a framework within which to further implement the goals of equality and full participation of persons with disabilities in social life and development as set forth in the World Programme of Action concerning Disabled Persons, adopted by the Assembly in its resolution 37/52. This report was prepared by the Special Rapporteur at the end of 2008, recording progress made and identifying targets for future actions.  

06/05/2009 Report: Acting Locally for a Society for All

This is the Report of the European Day of People with Disabilities 2008. It includes summaries of the speeches and discussions at the two-day conferece held in Brussels on 1st and 2nd in December 2008. In this wide-ranging conference, Mr. Ivor Ambrose, Managing Director ENAT, gave a presentation about Accessible Tourism in the third session (Day 2).  

07/04/2009 Survey on the Attitudes of Europeans Towards Tourism. Analytical Report

This Flash Eurobarometer survey (Flash Eurobarometer 258 on the “Survey on the attitudes of Europeans towards tourism”) was conducted at the request of Directorate General Enterprise and Industry to collect citizens' ‟...views, details of holidays and travel in 2007 and 2008 and their plans regarding holidays in 2009." The report includes the average results for the EU and highlights variances in responses based on the interviewees' country of residence, their socio-demographic background and fundamental attitudes towards holidays and travel. It also examined how EU citizens chose a holiday destination. Tourism accessibility issues are not considered in the survey but some data on older people's responses are included.  

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