New 'Code of Good Conduct' in Accessible Tourism for ENAT Members
24/09/2009 | 0 comments
ENAT Code of Good Conduct
In the run-up to the ENAT International Congress in Vienna, the ENAT Board announces its "Code of Good Conduct" commitment label for accessible tourism. Members attending the Congress will be able to sign-up on the spot and receive their certificates personally from ENAT President, Lilian Müller, on 1st October.
'The Code', explains Ivor Ambrose, ENAT's Managing Director, is the first and only international certification product for enterprises and organisations that are working in accessible tourism.
Our members asked us for something concrete that can help customers and business partners identify them as being committed to accessible tourism. That wasn't so straightforward as we first thought, commented Ambrose, and it took a while to get to the heart of the issue. So we are now very pleased to be able to offer the Code with its eight principles of accessible tourism to fulfil this need in the tourism sector, continues Ambrose.
Signing up to the Code is a way of confirming the member's corporate social responsibility and - at the same time - it sends a message to consumers, and others that they are working in a practical and ethical way to improve access and customer service, says Mr. Ambrose.
Only ENAT members can obtain the certificate, which comes with a window sticker (illustrated, above) and a digital logo. The commitment which must be signed by a management-level executive, includes removing and preventing access barriers, giving training to personnel in disability awareness and having a system in place to respond to complaints or difficulties quickly and responsibly.
Members who sign the Code will be shown in the ENAT Directory - a new on-line verification and contact service for accessible tourism enterprises which will be launched on the ENAT website shortly after the ENAT Congress.
Are you ready to sign the ENAT Code?
Read the eight principles of accessible tourism, at the following page ENAT Code of Good Conduct