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VisitEngland Launches Online Training in Service for Disabled Customers

21/03/2012 | 0 comments

Logo of VisitEnglandVisitEngland today launched a new online training course to help tourism businesses deliver excellent service to disabled customers. 

Designed in partnership with award-winning disability organisation DisabledGo, the course is specifically tailored to help those working within the tourism industry.

The course will give those working within the tourism industry the knowledge and confidence to offer excellent customer service to disabled visitors, particularly as we prepare for the many exciting events taking place across England in 2012.

About the course

VisitBritain and Disabled Go Online Training logoLogo of the new online training course.

There are six modules, which can be completed online at the user’s convenience; the whole course takes around one to two hours to complete. 

The training starts with an introduction to disability, and then looks at different types of impairment, before offering practical advice on providing an accessible service and acceptable language to use when communicating with disabled customers.

The final section talks through the legal obligations of tourism businesses under the Equality Act (2010).

Free Places

Initially, 1,000 free places have been made available to tourism businesses in England, and businesses can register up to 5 places each by visiting:
http://www.disabledgo.com/tourismtraining

More information is available at the VisitEngland website at:
http://www.visitengland.org/busdev/bussupport/access/service/index.aspx

Are you planning to visit England? Get the information you need from the VisitEngland website:
www.enjoyengland.com


ENAT Member logo VisitEngland is an Associate Member of ENAT

 

 

 

 

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General Information

Submitted by: Ivor Ambrose
Language(s): EN

Reference

Publisher: VisitEngland
Date published on the web: 21/03/2012
Source: http://www.visitengland.org/busdev/bussupport/access/service/index.aspx

Keyword(s)

Caf├ęs, restaurants, bars and pubs | Customer relations | Disability, disabilities, technical aids | Education, training | Hotel management, hotel business | Information and Communication Technologies | Management of tourist venues and attractions | Publishing | Special services for disabled visitors | Staff training

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