"Best Practice in Accessible Tourism" Textbook Now Available
17/02/2012 | 0 comments
Best Practice in Accessible Tourism - Cover
Edited by Dimitrios Buhalis, Simon Darcy and Ivor Ambrose
This volume focuses on policy and best practice in accessible tourism, reflecting the ”state-of -the-art” as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility.
Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.
"In 25 chapters, Best Practice in Accessible Tourism provides a ‘state-of-the-art” assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics,managers and government policy makers.”
- Noel Scott, University of Queensland, Australia
List Price: £34.95
Paperback ISBN: 9781845412524
Discount price, 20% off. £27.96 when ordered from the publisher.
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1. Ivor Ambrose, Simon Darcy and Dimitrios Buhalis: Introduction
2. Ivor Ambrose: European Policies for Accessible Tourism
3. Pieter Ghijsels: Accessible Tourism in Flanders: Policy Support and Incentives
4. Peter Neumann: Accessible Tourism for All in Germany – A Case Study
5. Nikos Voulgaropoulos, Eleni Strati and Georgia Fyka: Accessible Tourism in Greece: Beaches and Bathing for All
6. Laurel Van Horn: The United States: Travelers with Disabilities
7. Simon Darcy, Bruce Cameron and Stephen Schweinsberg: Accessible Tourism in Australia
8. Sandra Rhodda: Accessible Tourism in New Zealand
9. Mike Prescott: Universal Tourism Networks
10. Huong Le, Yuka Fujimoto, Ruth Rentschler and David Edwards: Tourism Victoria, Australia – An Integrative Model of Inclusive Tourism for People with Disabilities
11. Lilian Muller: Accessible Tourism in Sweden – Experiences – Stakeholder Marketing
12. Philippa Hunter-Jones and Anthony Thornton: The Third Sector Responses to Accessible/Disability Tourism
13. Caroline Walsh, Janet Haddock-Fraser and Mark P. Hampton: Accessible Dive Tourism
14. Andrew Wright: Tour Operating for the Less Mobile Traveller
15. Simon Darcy and Ravi Ravinder: Air Travel for People with Disabilities
16. Roland Krpata: Accessible Public Transport: Vienna City Tourism
17. Katerina Papamichail: Accessible Hotels: Design Essentials
18. Bruce Cameron and Simon Darcy: Wheelchair Travel Guides
19. Shane Pegg and Norma Stumbo: Accessing Desired Heritage Tourism Services
20. Bodil Sandøy: Norway VisitOslo: Supporting Accessible Tourism Content within Destination Tourism Marketing
21. Jesús Hernández Galán: Accessible Tourism in Spain: Arona and Madrid
22. Andrew Daines and Chris Veitch: VisitBritain: Leading the world to Britain
23. Tracey J. Dickson and Simon Darcy: Australia: The Alpine Accessible Tourism Project and Disabled Wintersport
24. Susana Navarro García-Caro, Arno de Waal and Dimitrios Buhalis: Special needs customer care training for tourism
25. Ivor Ambrose, Dimitrios Buhalis, Simon Darcy: Conclusions: Best Accessible Tourism Practice
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University.
Associate Professor Simon Darcy is an expert in Inclusive Organisational Practice and Diversity Management specialising in tourism, transport and the cultural industries at the University of Technology, Sydney.
Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism.